WORLD FM DAY June 4 th, 2014

Supercharging Shareholder Value DECLAN HAYES Managing Director Deloitte Corporate Finance Limited

Introduction Congratulations to you all on World FM day Theme for this year: Focusing on how we connect with our own organizations, how we understand our clients and importantly, how we can tailor and share information and learning to grow individual businesses and the profile of the wider industry Supercharging stakeholder value Facilities Management is a hot sector for investors but from which all stakeholders can benefit Growing a successful business What makes facilities management a great sector to find many of these (an independent investors perspective).

Caveate !

What our independent investors are most interested in at the moment Truly integrated FM solution businesses Innovative FM providers Exposure to the following sectors Health Education Oil Field Services Q&A

The Challenges of growing a Facilities Management company BILL HEATH Managing Director Macro International

Challenges Company roots Developers, Construction, Real Estate, Single Service provider, In-house teams Shareholder interest and business strategy Service offer Understanding FM, developing service capabilities, quality of delivery, work process and systems, technology Quality of delivery and information management Geography Where to go, market size, follow clients Stretching reach, loss of control

Challenges Brand recognition Marketing, collateral material, web site Feedback Regulations Commercial registration, visas, industry controls Keeping abreast of change Client/Commercial Relationship The right Contract Payment Fair return and retention

Challenges People Culture, team spirit Recruiting good people, personal links Retention – career, reward, recognition, thank you, exit treatment

Thank you

WORLD FM DAY June 4 th, 2014