Managing a Global Environment Jeff Bryant Erin Curtis Nicklas Nimberger

Largest Global Corporations 1.Exxon Mobil 2.Wal-Mart Stores 3.General Motors 4.Ford Motor 5.DaimlerChrysler 6.Royal Dutch 7.BP 8.General Electric 9.Misubishi 10.Toyota Motor

Global Environment Time Zones Information Technology Cultural Diversity

Time Zones Jet Lag Time differences World Time Zones Normal clock Global 24 by seven IT Support Customer Support

Information Technology The HP dilemma –Delays in Europe and Asia –Slow, inconvenient, and difficult to use –Straining relationships

Enter Netli’s Netlightning ADN- Application Delivery Network Ideal for : –Sub-second response times –Increased availability –Secure access to web applications –No capital expenditures

Information Storage Storability Software and Sun Microsystems offer Global Storage Manager (GSM) Benefits: –Increase ROI –Reduce capital expenditures –Designed for capability –Centralized point of access –Rapid implementation –Real time access

Goals of IT Implementation Efficiency Centralization Compatibility Cost-effectiveness Successful transition requires trained personnel

Cultural Differences Audio- & Videoconferencing Actual travel to the other country

Audio- & Videoconferencing Time differences Technology standards Language barrier

Traveling to Another Country Understand the culture & norms Currency Jetlag

Discussion Questions Why is the understanding of time zones important? What are the key needs in implementing new information technology systems? If a US-based company opens offices abroad, should customs or work laws translate to domestic employees in the other country? What are other important things to consider when dealing with cultural diversity?