PP 500 Public Administration and Management Unit Six Seminar Kris R. Foote, J.D. Kaplan University.

Slides:



Advertisements
Similar presentations
This multimedia product and its contents are protected under copyright law. The following are prohibited by law: Any public performance or display, including.
Advertisements

TOTAL QUALITY MANAGMENT
Engr Mian Khurram Mateen
©2006 OLC 1 Process Management: The Foundation for Achieving Organizational Excellence The Capabilities That Enable Organizational Excellence.
Quality Leadership Deming’s 14 Points as described in Total Quality Management by Besterfield et al (Ch. 2) Presented by Dr. Joan Burtner, Certified.
TQMTQM Total Quality Management. Fourteen Elements of TQM Create a constancy of purpose Adopt a new philosophy Cease dependence on mass inspection as.
“Statistics is the science of gaining information from numerical data.” -- Moore Definitions of Statistics Statistics: “the science of data involving collecting,
1 Chapters 26 & 27 By: Allen Campora and Kyle Sera BA 352.
Chapter 2 Quality Theory.
1 Chapter 12 Understanding Service Quality 1 Chapter 12 UNDERSTANDING SERVICE QUALITY McGraw-Hill/Irwin © 2003 The McGraw-Hill Companies, Inc., All Rights.
TOTAL QUALITY MANAGEMENT (TQM)
Total Quality Management(TQM) The word “total” conveys the idea that all employees, throughout every function and level of organization, pursue quality.
PART 2: A FRAMEWORK FOR SOFTWARE PROCESS IMPROVEMENT (SPI) Jean Charles Salvin Markus Erlandsson Jan-Peter Nilsson.
Project Management Chapter 9 Project Quality Management Dr. Jana Jagodick Polytechnic of Namibia, 2012.
Issue Description APPRECIATION FOR A SYSTEM THEORY OF KNOWLEDGE UNDERSTANDING VARIATION PSYCHOLOGY August 12-14, 2015Eric Budd - "Profound Knowledge for.
14 Points for Management 1. Create constancy of purpose toward improvement of product and service, with the aim to become competitive and to stay in business,
© 2011 Delmar, Cengage Learning Part II Organizational Perspectives Chapter 4 Foundations of Police Organization.
Classical Viewpoint Management Theories 2. Bureaucratic Management
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Chapter 2 Quality Theory.
Total Quality Management Lecture #2. Types of Quality Control  Product Quality Control –Product Control focuses on the output  Process Quality Control.
1919. CHAPTER 19 Organizational Change and Development Copyright © 1999 Addison Wesley Longman 2 Organizational Change The movement of an organization.
The Quest for Quality & Malcolm Baldrige Quality Award.
Quality and Productivity Management Deming, TQM, and 6 Sigma.
Total Quality Safety Management.
Quality & Continuous Improvement What is quality??? Meeting or exceeding the needs of the customer. Achieving a level of perfection without defects, mistakes.
DEMINGS OF 14 POINTS OF QUALITY
Chapter Fifteen: Employee Involvement Employee Involvement Employee involvement seeks to increase members’ input into decisions that affect organization.
Deming’s 14 Principles W. EDWARDS DEMING. THE DEMING CHAIN REACTION Improve Quality Costs decrease because of less reword, fewer mistakes, fewer delays,
McGraw-Hill/Irwin Copyright © 2007 by The McGraw-Hill Companies, Inc. All rights reserved. x Process Improvement Using Control Charts Chapter 14.
Bus 2411 Production Operations Management Quality Management U. Akinc Quality Management U. Akinc.
Development of Quality1 Advanced Software Engineering COM360 University of Sunderland © 1998.
Quality Management Strategies. Dr. W.E. Deming A census bureau statistician A census bureau statistician Improved U.S. production during WWII Improved.
Score Sheet The BEAD-BOX GAME tm Note: Production Lot Size 50 Beads Per Operator Per Day Inspector (1) ___________________ Recorder: ___________________.
Professional Small Business Management
PP 500 Public Administration and Management Unit Six Seminar Dr. Bruce Bordner Kaplan University.
Lean Office - Total Quality Management managementsupport
Theoretical Basis of the Quality Movement – Part 1: Deming’s Fourteen Points Adapted from Ch. 1 and 2 from Statistical Quality Design and Control Authors:
History of Management Thought
Total Quality Management CS3300 Fall A long time ago Made in Japan – then and now W. Edwards Demming We improve product by improving the process,
Quality Control Dr. Waddah D’emeh. Controlling Fifth and final step of the management process. Performance is measured against predetermined standards.
Definition: Total Quality Management Total Quality Management is a management approach that originated in the 1950s and has steadily become more popular.
Total Quality Management (TQM)
Deming’s 14 Principles W. EDWARDS DEMING. Create constancy of purpose for the improvement of product an service.
Ethics and Accountability  Ethics in public administration: definitions the concept of responsibility moral guidance ethical organizations  Accountability.
McGraw-Hill/IrwinCopyright © 2009 by The McGraw-Hill Companies, Inc. All Rights Reserved. Chapter 17 Process Improvement Using Control Charts.
Management of Quality. Introduction to Quality Quality Gurus W. Edwards Deming W. Edwards Deming Joseph M. Juran Joseph M. Juran Philip B. Crosby Philip.
Team A MGT/420 November 5, 2012 Gregory Waters. Automobile Manufacturers Retail Stores After-Market Consumers High quality components Quality -Selling.
Chapter 2 McGraw-Hill/Irwin Copyright © 2011 by the McGraw-Hill Companies, Inc. All rights reserved.
LECTURE 3. Quality Philosophies and Management Strategies Deming was asked to deliver a lecture on statistical quality control to management Japanese.
Employee Involvement Dr A. H. Busari FSKPM Organization Development and Change.
PLEASE SIT WITH YOUR GROUPS! March 7, IE 441.
Theoretical Basis of the Quality Movement Presented by Dr. Joan Burtner Certified Quality Engineer Associate Professor of Industrial Engineering and Industrial.
Historical Philosophies of Quality 1. The Quality Gurus Quality Gurus – Individuals who have been identified as making a significant contribution to improving.
ECE362 Principles of Design
TEAM DEVELOPMENT, TEAM TRAINING
HOME MEDICAL CARE Deming's 14-Point Philosophy-Quality
T o t a l Q uality M anagement.
Preventing Abuse, Neglect, & Exploitation
TOTAL QUALITY MANAGEMENT (TQM)
Theoretical Basis of the Quality Movement
Theoretical Basis of the Quality Movement
Deming’s Philosophy of Total Quality Management
The Development of Modern Management
The Red Bead Game 1.
Theoretical Basis of the Quality Movement
Theoretical Basis of the Quality Movement – Part 1: Deming’s Fourteen Points Adapted from Ch. 1 and 2 from Statistical Quality Design and Control Authors:
Fundamentals of Total Quality Leadership
Quality Management MNGT 420
Theoretical Basis of the Quality Movement
Company Mission Chapter 2 Discussant: JAQUELYN G. MONTALES.
Presentation transcript:

PP 500 Public Administration and Management Unit Six Seminar Kris R. Foote, J.D. Kaplan University

Ethics in Public Administration and Management Welcome to the Unit Six Seminar! Review of this week’s seminar. Review of this week’s Unit Six course work. This Week’s Assignments: Read Chapter Five in the Course Textbook. Read the additional assigned readings and lecture notes. Post to the Unit Six Discussion (25 points). Attend the Unit Six Seminar (10 points). Unit Six Assignment: Ethics Paper (125 points). During this unit you will focus on ethics and its role in the public sector.

Ethics in Public Administration and Management What is Public Administration? All processes, organizations, and individuals associated with carrying out laws and other rules adopted or issued by legislatures, executives, and courts. What is the Bureaucracy? All government offices. The permanent administrative structures of the government. Defined (last week): A bureaucracy is a large organization that is structured hierarchically to carry out specific functions. The ideal purpose of a bureaucracy is the efficient administration of rules, regulations, and policies. Governments, businesses and other institutions such as colleges and universities have bureaucracies.

Ethics in Public Administration and Management Review of Bureaucratic Models: The Three Models of Bureaucracy: (1) Max Weber and the” Weberian Model.” (2) The Acquisitive Model of the Bureaucracy. (3) The Monopolistic Model of the Bureaucracy. Frederick Winslow Taylor and “Scientific Management.” Taylor’s “Duties of Management.” (1) Replacing traditional, rule of thumb methods of work accomplishment with systematic, more scientific methods of measuring and managing individual work elements. (2) The scientific study of the selection and sequential development of workers to ensure optimal placement of workers into work roles. (3) Obtaining the cooperation of workers to ensure full application of scientific principles. (4) Establishing logical divisions within work roles and responsibilities between workers and management.

Ethics in Public Administration and Management Human Resource School: Elton Mayo and the Hawthorne Experiments. Abraham Maslow and his Hierarchy of Needs. The ordering of needs is as follows: 1. Physiological Needs. 2. Safety Needs. 3. Love and Affiliation Needs. 4. Esteem Needs. 5. Self Actualization. Edward Deming’s Total Quality Management (TQM).

Ethics in Public Administration and Management 14 Qualities of Total Quality Management (1) Create constancy of purpose for improvement of product and service. (2) Adopt the new philosophy. (3) Cease dependence on mass inspections. (4) End the practice of awarding businesses on the basis of price tag alone. (5) Improve constantly and forever the system of production and service. (6) Institute Training. (7) Adopt and Institute Leadership. (8) Drive out fear.

Ethics in Public Administration and Management 14 Qualities of Total Quality Management (9) Break down barriers between staff areas. (10) Eliminate slogans, exhortations, and targets for the work force. (11) Eliminate numerical quotas for the workforce and numerical goals for people in management. (12) Remove barriers that rob people of pride of workmanship. (13) Encourage education and self improvement for everyone. (14) Take action to accomplish the transformation.

Ethical Decision Making The ability to make decisions is a fundamental skill for any public administrator. Decision making can get even more complicated when ethical standards are challenged. Therefore, it is important for you to know the ethical guidelines for public administrators in order to resolve challenging situations quickly and effectively. During this unit you examine ethical dilemmas and procedures to resolve them, through effective decision making.

Unit 6 Seminar  Define ethics. Be prepared to discuss the distinction between ethics and morals.  Next, we will discuss unethical behavior in the public sector.  Go to the United States Office of Government Ethics to discuss some of the common ethical issues that public sector employees encounter. After discussing some of the common ethical issues you will discuss acceptable ethical behavior of government employees in Box 5-2, pgs. 230 to  Next we will discuss decision making on pages 209 to 212. During the seminar take one of the common ethical challenges from the issues provided at the United States Office of Government Ethics and explain how you will resolve the issue.  Tasks:  Define Ethics  Decision Making Review the organizational models discussed in unit 2  Ethical Dimensions of Decision Making Codes of ethics by ASPA ICMA Code of Ethics Implementing Standards of Ethics

Ethics in Public Administration and Management Ethics: What do you think is ethics? Do People want to act ethically? The American Society of Public Administrator’s Code of Ethics. Avoidance of Ethics. Common Ethical Problems. Some ethics related concepts: - Ethical Relativism. - Teleology. - Deontology. - Intuitionism.

Ethics in Public Administration and Management The International City/County Manager’s Association’s Code of Ethics. Is it difficult to act ethically? If so, why?