1 Southern Africa Telecoms Fraud Management, Revenue Assurance and Network Security Meeting

Revenue Assurance Framework QMS system TQM approach Blue Prints – Implementation – Monitoring (auditing) –Evaluation – Control Ensures continuous improvement Internal audits mostly focused on finance

Software Security Features Password protection Allocation of roles & rights Audit trails Authentication before offering services

Revenue Assurance Issues  Fradulent VoIP traffic  Data Network threats

Characteristics of Fradulent VoIP Traffic

Salient Points Fraudster’s server is known by the local telephone operator. Enters into an agreement for terminating traffic with local telephone operator & receives commission Partner hacks enterprise SIP phone through ISP & initiates fraudulent calls through server Enterprise is billed for fraudulent calls & fraudster receives commission for received calls Fraudster & partner server may be colocated

Solutions Connect through VPN & GSM/CDMA Activate Prepaid Billing to set a ceiling for outgoing traffic Install anti-fraudulent traffic system before ublocking all public IP addresses for internet connected customers Blacklist hot destinations Consult network experts Reconcile traffic

Solutions Leverage on International law on fraudulent traffic Identified fraudulent traffic should not be paid for so that the end customer will not benefit Its easier to just settle fraudulent traffic accounts but this promotes the bad practice

Thank You END