PPG- survey analysis Chepstow Gardens Medical Centre

How many people participated? not indicated sex

What ages participated? <18: : : : : : : :14 >85:1

Ethnicity

When were you last seen?

Preferred ways of booking appointments

Awareness of Practice Website? YES 50% NO 46%

Are you satisfied with the following:

Reasons for not being able to get routine appointments

Are you easily able to get into the building? 96% Yes4% No

Are you overheard in the reception area? Yes but I don’t mind:69% Yes, I am not happy:17% No:14%

Are reception staff helpful? Yes:81% No:7% Unsure:12%

Are you seen on time? 61% yes2% no (unacceptable delay) 34% no (acceptable delay)

Do you have to wait more than 2 working days for your prescription to be ready? 78% no 22% yes

Happy with open hours? YES 92.8% No 7.2%

Satisfied with the consultation? (nurse & doctor)

Overall, are you satisfied with the care? 95.29% Yes 4.71% No

Improvements achieved Functional practice website Extended hours Telephone appointments with the nurse Getting results of the phone More 48 hours protected appointments Ordering prescriptions on line Still to come: – improve practice premises – Online booking of appointments