October 2014 Steve Goodyear Designing a User Adoption Strategy SharePoint User Group
You're introducing a change—a new SharePoint deployment
You want users to adopt and be productive to give you a return
Our user adoption strategy focuses on change management and training
Establish a vision
Define purpose
What business needs are you solving?
What are your guiding principles?
How will SharePoint benefit people and the organization?
Identify owners
Who can provide executive support?
What are the roles and responsibilities?
Who owns accountability for the vision?
Measure success
What does success look like?
How will you measure success?
How will you gather feedback?
Manage change
Cater to your audience
How can you communicate ways SharePoint will benefit people's work?
How might the change affect the organization's culture?
Who might struggle with or resist the change?
Communicate the change
How can you communicate the vision and leadership's commitment?
When can you host open town hall meetings?
What is your plan to maintain continuous communication?
Reinforce the change
How can you create a sense of urgency for the change?
Where can you create excitement?
How can you adapt to and apply people's feedback?
Provide training
Increase confidence
How can you make people aware of available support and training resources?
Who can you groom as champions or super users?
What can you showcase as a relevant example of visible success?
Deliver bite-sized portions
What knowledge or skill gaps exist?
How can you avoid overwhelming people with the breadth of SharePoint?
What do people need to learn?
Offer targeted training
How can you use language and processes familiar to people's work?
What short, just-in-time training options can you provide?
When can you offer live, in-person training or support?
Our user adoption strategy focuses on change management and training