 Parasympathetic Nervous System  Task Proficiency Network vs Default Network

Think of a leader(s) for whom or with whom you worked – one that brought out the best in you, one that you would gladly work with again. Think of a leader(s) for whom or with whom you worked – one that you try to avoid, left you wishing for more, one that would help the organization most by working for a competitor When you were around them, what did they say or do? How did they make you and others feel?

progressive discipline performance evaluation informal guidance about you / feedback mentoring

Counter Productive Good job Confusing You did a good job with that patient. Good You gave excellent customer service to that patient. Optimal When you smile warmly while waiting on a customer, that demonstrates our guiding behavior of having a Friendly, caring spirit.

Activation of human capital

Establish Relationship Recognize Opening Observe & Assess Engage Coachee Coaching Conversations

 Intervening in endless complaining  Responding to a request about how to do something  Discontinuing the repetition of a simple mistake  Clarifying standards for performance

Enroll Clarify Intent Actions and support Reveal Thought Process Invite to see a new way Five Elements

Long term excellent performance Self-correction Self-generation

It’s not about you (the coach) A coach asks questions Be specific in your feedback Whose list will you be on?