Professional Development Webinar: Emotional Intelligence Facilitator: John Sciarrino MBA, MHRM

Emotional Intelligence 2.0                                                                                                                                                       

Emotional Intelligence 2.0 The neuroscience of EI Spinal cord (entry) to limbic system (I feel) to prefrontal lobe (I think). The physical pathway for emotional intelligence. The connection between the rational and emotional centers of the brain.

Emotional Intelligence 2.0 Who are the most successful employees? Those with a high IQ? Those with high EI? Or is it a combination?

Emotional Intelligence 2.0 Approximately 1/3 (36%) of people can accurately identify their emotions as they happen. Or more to the point 2/3 of people can’t identify emotions as they happen. To be part of the 1/3 is to be a better person, employee, and ultimately a better leader.

Emotional Intelligence 2.0 The emotional hijack. Road rage Bad weather driving We can’t stop these emotions. The key is to recognize and control them.

Emotional Intelligence 2.0 The book indicates our success in life and at work are based on three factors: IQ EQ Personality EQ is the only factor that is flexible and able to change

Emotional Intelligence 2.0 To improve your ability in the four EI domains you need to better understand each skill and what it looks like.

Emotional Intelligence 2.0 Personal Competencies Self Awareness Self Management

Emotional Intelligence 2.0 Self Awareness The ability to accurately perceive your emotions in the moment and understand your tendencies across situations.

Emotional Intelligence 2.0 Self Management The ability to use your self awareness of your emotions to stay flexible and direct your behavior positively.

Emotional Intelligence 2.0 Social Competencies Social Awareness Relationship Management

Emotional Intelligence 2.0 Social Awareness The ability to accurately pick up on emotions in other people and understand what is really going on with them.

Emotional Intelligence 2.0 Relationship Management The ability to use your awareness of your own emotions and those of others to manage interactions successfully.

Emotional Intelligence 2.0 Self Awareness Strategies Quit Treating Your Feelings as Good or Bad Observe the Ripple Effect from Your Emotions Lean into Your Discomfort Feel Your Emotions Physically

Emotional Intelligence 2.0 Self Awareness Strategies Know Who and What Pushes Your Buttons Watch Yourself Like a Hawk Keep a Journal about Your Emotions Don’t Be Fooled by a Bad Mood

Emotional Intelligence 2.0 Self Awareness Strategies Don’t Be Fooled by a Good Mood, Either Stop and Ask Yourself Why You Do the Things You Do Visit Your Values Check Yourself

Emotional Intelligence 2.0 Self Awareness Strategies Spot Your Emotions in Books, Movies, and Music Seek Feedback Get to Know Yourself under Stress

Emotional Intelligence 2.0 Self Management Strategies Breath Right Create an Emotion vs. Reason List Make Your Goals Public Count to Ten Sleep On It

Emotional Intelligence 2.0 Self Management Strategies Talk To a Skilled Self-Manager Smile and Laugh More Set Aside Some Time in Your Day for Problem Solving Take Control of Your Self-Talk Visualize Yourself Succeeding

Emotional Intelligence 2.0 Self Management Strategies Clean Up Your Sleep Hygiene Focus Your Attention on Your Freedoms, Rather than Your Limitations Stay Synchronized Speak to Someone Who is Not Emotionally Invested in Your Problem

Emotional Intelligence 2.0 Self Management Strategies Learn a Valuable Lesson from Everyone You Encounter Put a Mental Recharge into Your Schedule Accept That Change is Just around the Corner

Emotional Intelligence 2.0 Social Competencies Social Awareness Relationship Management

Emotional Intelligence 2.0 Social Awareness Strategies Greet People by Name Watch Body Language Make Timing Everything Develop a Back-pocket Question

Emotional Intelligence 2.0 Social Awareness Strategies Don’t Take Notes at Meetings Plan Ahead for Social Gatherings Clear Away the Clutter Live in the Moment

Emotional Intelligence 2.0 Social Awareness Strategies Go on a 15-minute tour Watch EQ at the movies Practice the Art of Listening Go People Watching Understand the Rules of the Culture Game

Emotional Intelligence 2.0 Social Awareness Strategies Test for Accuracy Step into Their Shoes Seek the Whole Picture Catch the Mood of the Room

Emotional Intelligence 2.0 Relationship Management Strategies Be Open and Be Curious Enhance Your Natural Communication Style Avoid Giving Mixed Signals Remember the Little Things That Pack a Punch

Emotional Intelligence 2.0 Relationship Management Strategies Take Feedback Well Build Trust Have an “Open-door” Policy Only Get Mad on Purpose

Emotional Intelligence 2.0 Relationship Management Strategies Don’t Avoid the Inevitable Acknowledge the Other Person’s Feelings Complement the Person’s Emotions or Situation

Emotional Intelligence 2.0 Relationship Management Strategies When You Care, Show It Explain Your Decisions, Don’t Just Make Them Make Your Feedback Direct and Constructive

Emotional Intelligence 2.0 Relationship Management Strategies Align Your Intention with Your Impact Offer a “Fix-It” Statement during a Broken Conversation Tackle a Tough Conversation

Conclusion

Emotional Intelligence 2.0 Ability to strengthen relationships Make better decisions Be stronger leaders Ultimately more successful organizations

Emotional Intelligence 2.0 From 2003-2007 9 million person increase in EI understanding Same period a 25 million person decrease in those oblivious to EI The point is that EI is contagious

Emotional Intelligence 2.0 EQ then and now The recent reversal in 2008 is based on current economic woes Hard times of any kind for extended periods lead to stress Under stress… when we need EI the most

Emotional Intelligence 2.0 EQ and gender It’s lonely at the top EQ and age EQ and culture EQ and the future

Questions