1.4 M ANAGING PEOPLE R ECRUITMENT, SELECTION AND TRAINING Edexcel Business T HEME 1: M ARKETING AND PEOPLE How do staff flow in to a business? How do staff flow out of a business?

T HEME 1: M ARKETING & P EOPLE This theme enables students to understand how businesses identify opportunities and to explore how businesses focus on developing a competitive advantage through interacting with customers. Students develop an understanding of how businesses need to adapt their marketing to operate in a dynamic business environment. This theme also considers people, exploring how businesses recruit, train, organise and motivate employees, as well as the role of enterprising individuals and leaders. 1.4 Managing people Subject content Recruitment, selection and training What students need to learn: a) Recruitment and selection process: internal versus external recruitment b) Costs of recruitment, selection and training c) Types of training: induction on-the-job off-the-job

R ECRUITMENT  Recruitment is the steps undertaken by a business to identify a vacancy and attract suitable candidates  Selection is the actions taken by a business to help identify the best candidate for a job

R ECRUITMENT P ROCESS A vacancy arises Job description written or revised, based on job analysis Person specification or job profile written Decision – internally or externally? Advertisements drawn up. Advertising media? Application forms issued and/or CVs and letters of application requested Shortlisting takes place Interviews are held, assessment and interviews take place Selection takes place and someone is appointed

I NTERNAL R ECRUITMENT To what extent should internal candidates be considered, against external candidates, for all leadership roles? Internal recruitment occurs when candidates for a position are recruited from within the organisation.

E XTERNAL R ECRUITMENT Sometimes added incentives are needed to attract candidates. Can you think of any other examples where a skills shortage leads to a golden hello? External recruitment occurs when candidates for a position are recruited from outside of the organisation.

S ELECTING THE BEST E MPLOYEES INTERVIEWS TESTS ASSESSMENT CENTRES

S ELECTING THE BEST E MPLOYEES  Interviews – Alec Rodger’s Seven Point Plan The Seven Point Plan is a way of carrying out selection interviews: 1. Physical make-up – health, appearance, speech 2. Attainments – education, training, experience 3. Intelligence – ability to learn, analyse and evaluate situations 4. Aptitudes – special skills e.g. maths, IT 5. Interests – social, active, intellectual 6. Disposition – humour, maturity, independence 7. Circumstances – geographical mobility and availability Rodger’s distinguished between ‘essential’ and ‘desirable’. For a taxi driver it is essential that they hold a driving licence but only desirable that they have passed an advanced driving course.

C OSTS OF RECRUITMENT, SELECTION AND TRAINING Before reading this article how much do you think it costs to recruit one employee on a salary of £40000?

T RAINING  Training is the process of equipping employees with the skills and knowledge necessary to carry out their job effectively  Training can fulfil different roles within a business:  Incentivise applicants to apply for a job  Lead to internal promotions influencing the internal flow  Result in trained employees seeking alternative jobs elsewhere  Methods of training include:  On-the–job where an employee learns in the workplace from experienced employees  Off-the–job which is any form of education that takes place outside of the workplace  Induction which is introductory training for employees new to an organisation

I N PAIRS  Complete the table below to show the possible advantages and disadvantages of on-the-job and off-the-job training AdvantagesDisadvantages On-the-job Off-the-job Should teacher training be provided on-the- job or off-the- job?

1.4.2 R ECRUITMENT, SELECTION AND TRAINING  In this topic you have learnt about  Recruitment and selection process: internal versus external recruitment  Costs of recruitment, selection and training  Types of training: Induction on-the-job off-the-job