CRM 1204 CREW RESOURCE MANAGEMENT Presentation 8: Crew Personality Presented by Mohd Amirul for AMC

Presented by Mohd Amirul for AMC Learning Outcomes At the end of this lecture, student should be able to: Realize the importance of having good personality as flight crews. Aware of the bad impacts of hazardous attitudes in flight operation and how to overcame them. Presented by Mohd Amirul for AMC

Outline for the Presentation Introduction Personality Definition of Personality Importance of Crew Personality Aircrew Personality Attitude Definition of Attitude Hazardous Attitudes Antidote to Hazardous Attitudes COMMUNICATION The ability to clearly and accurately send and acknowledge timely information, instructions, or commands, and provide useful feedback Presented by Mohd Amirul for AMC

Personality Trait Test Everyone cannot build a successful career in aviation. To see how suited you are for these jobs, please rate yourself on a scale of 1 to 5 in following personality traits. 1 means minimum presence and 5 means maximum presence of a trait in your personality. Ability to handle crisis/tough situations with commonsense Friendliness and kind nature towards unknown people Physical stamina Proportionate figure with good body language Communication skills and voice quality Presented by Mohd Amirul for AMC

Presented by Mohd Amirul for AMC Cont. Score Inference: 5-10: Aviation is not your calling! 11-17: You are good. Get in to get better. 18 and above: This is what you are made for. Take off! Presented by Mohd Amirul for AMC

Presented by Mohd Amirul for AMC Introduction People differ from each other in fundamental ways, including their thoughts and feelings, their wants and beliefs, their words, their values, and their talents. People are born with different personalities, and that these differences are central to nearly every aspect of their lives Presented by Mohd Amirul for AMC

Definition of Personality Personality is the combination of personal traits and characteristics of individual that are set at a very early age and extremely resistant to change. Personality distinguishes one person from the other. Personality also determine what a person will do in a given situation. In short word, personality is your unique personal style. In aviation, bad personality can be one of the many factors in the chain of events which lead to accident. Presented by Mohd Amirul for AMC

Cont. According to American Psychiatric Association,1980 Personality is defined as “the characteristic way in which a person thinks, feels and behaves; the fix pattern of behavior that each person evolves, both consciously and unconsciously, as the style of life or way of being in adapting to the environment” Presented by Mohd Amirul for AMC

Importance of Crew Personality The aviation scenario encompasses many demanding and challenging situations in the air and/or the ground. The personality of the aircrew is likely to have its own impact on tackling or approaching those demanding situations. Hence, knowledge about the aircrew’s personality and its influence on flying performance has an important bearing on flight safety. Presented by Mohd Amirul for AMC

Presented by Mohd Amirul for AMC Aircrew Personality Assertive An assertive aircrew is not afraid to ask questions Always has initiative to get things done. Extrovert Extrovert means an outgoing and socially confident person. Highly Focus People with high focus can dominate situations, they feel able to influence the world and control events. Presented by Mohd Amirul for AMC

Presented by Mohd Amirul for AMC Cont. Highly Motivated Highly motivated people can accomplish much more Managers usually try to improve morale and motivation to maximize company performances. Anxiety Feeling of being anxious. Moderate levels improve performance, high levels lead to more errors   Presented by Mohd Amirul for AMC

Presented by Mohd Amirul for AMC Attitude Presented by Mohd Amirul for AMC

Definition of Attitude Attitude is a personal motivational tendency to respond to persons, situations or events. Attitude: a settled way of thinking or feeling. Presented by Mohd Amirul for AMC

Hazardous Attitudes Anti-Authority - No one tells me what to do! Impulsiveness - Do something quickly Invulnerability - It won’t happen to me Macho - I can do it! Resignation - What’s the use attitudeis foundi n peoplew ho do not like anyone Antiauthority (don’t tell me!). This tellingt hemw hat to do. In a senseth ey ares aying no one can tell me what to do. They may be resentfuol f havings omeontee ll them whatt o do silly or unnecessaryH. oweveri,t is alwaysy our or may regardru les,r egulationsa,n dp rocedureass prerogativteo questiona uthorityif you feeli t is in err0r. b. Impulsivity (do something quickly!) is the attitudeo f peoplew ho frequentlyfe el the needt o do something-anything-immediaTtehlye.y d o not stop to think about what they are abouto do, they do not select he besta lternativea, ndt hey do the first thing that comesto mind. Many peoplefe el that accidenthsa ppento others, c. InvulnerabilQy (it won’t happen to me). but nevert o them. They know accidentsc an happen, and they know that anyone can be affected. They never really feel or believe that they way arem orel ikely to takec hancesa ndi ncrease will be personalliyn volved.P ilotsw ho think this risk. d. Macho (I can do it). pilots who artz always trying to prove that they are better than anyonee lse are thinkingI can do it - I’ll show them. Pilots with this type of attitude will try to prove themselvesb y taking risks in order to impresso thers.W hilet his patternis thought o be a malec haracteristicw,o mena ree quallys uscep e. Resignation (what’s the use?). Pilots tible. who think what’s the use? do not see themselves asb einga blet o makea greatd ealo f differencein whath appentso them. Whent hingsg o well, the go badly,t he pilot may feelt hat someonies 6ut to pilot is apt to think that’sg oodl-u ck. Whent hings get me, or attribute it to bad luck. The pilot will leave the action to others, for better or worse. Sometimess, uchp ilots will even go along with 14. ANTIDOTES FOR HAZARDOUS ATTITUDES. unreasonabrleeq uestjsu st to be a “niceg uy.” a. Hazatious attitudes which contribute to poorp ilotj udgmenct anb ee ffectivelyc ounteracted by redirectintgh ath azardouast titudes o that appropriate houghtsis the first stepi n neutralizingth em actionc anb e taken. Recognitiono f hazardoust in the ADM process.T his chapteris designedto familiarizeth e pilot with a meanso f counteracting hazardousa ttitudesw ith an appropriatea ntidote thought. b. When a pilot recognizes a thought as hazardousth, e pilot shouldl abel that thoughta s hazardousth, enc orrectt hat thoughtb y statingt he correspondinagn tidote.A ntidotess houldb em emorizedf theya utomaticallcyo met o mind whenn eeded or eacho f the hazardouast titudess o that Presented by Mohd Amirul for AMC

Presented by Mohd Amirul for AMC Hazardous Attitudes Anti-Authority - No one tells me what to do! Found in people who do not like anyone telling them what to do. Impulsiveness - Do something quickly Found in people who frequently feel the need to do something immediately. Do not stop to think about what to do, do not choose the best alternative. attitudeis foundi n peoplew ho do not like anyone Antiauthority (don’t tell me!). This tellingt hemw hat to do. In a senseth ey ares aying no one can tell me what to do. They may be resentfuol f havings omeontee ll them whatt o do silly or unnecessaryH. oweveri,t is alwaysy our or may regardru les,r egulationsa,n dp rocedureass prerogativteo questiona uthorityif you feeli t is in err0r. b. Impulsivity (do something quickly!) is the attitudeo f peoplew ho frequentlyfe el the needt o do something-anything-immediaTtehlye.y d o not stop to think about what they are abouto do, they do not select he besta lternativea, ndt hey do the first thing that comesto mind. Many peoplefe el that accidenthsa ppento others, c. InvulnerabilQy (it won’t happen to me). but nevert o them. They know accidentsc an happen, and they know that anyone can be affected. They never really feel or believe that they way arem orel ikely to takec hancesa ndi ncrease will be personalliyn volved.P ilotsw ho think this risk. d. Macho (I can do it). pilots who artz always trying to prove that they are better than anyonee lse are thinkingI can do it - I’ll show them. Pilots with this type of attitude will try to prove themselvesb y taking risks in order to impresso thers.W hilet his patternis thought o be a malec haracteristicw,o mena ree quallys uscep e. Resignation (what’s the use?). Pilots tible. who think what’s the use? do not see themselves asb einga blet o makea greatd ealo f differencein whath appentso them. Whent hingsg o well, the go badly,t he pilot may feelt hat someonies 6ut to pilot is apt to think that’sg oodl-u ck. Whent hings get me, or attribute it to bad luck. The pilot will leave the action to others, for better or worse. Sometimess, uchp ilots will even go along with 14. ANTIDOTES FOR HAZARDOUS ATTITUDES. unreasonabrleeq uestjsu st to be a “niceg uy.” a. Hazatious attitudes which contribute to poorp ilotj udgmenct anb ee ffectivelyc ounteracted by redirectintgh ath azardouast titudes o that appropriate houghtsis the first stepi n neutralizingth em actionc anb e taken. Recognitiono f hazardoust in the ADM process.T his chapteris designedto familiarizeth e pilot with a meanso f counteracting hazardousa ttitudesw ith an appropriatea ntidote thought. b. When a pilot recognizes a thought as hazardousth, e pilot shouldl abel that thoughta s hazardousth, enc orrectt hat thoughtb y statingt he correspondinagn tidote.A ntidotess houldb em emorizedf theya utomaticallcyo met o mind whenn eeded or eacho f the hazardouast titudess o that Presented by Mohd Amirul for AMC

Presented by Mohd Amirul for AMC Hazardous Attitudes Invulnerability - It won’t happen to me Found in people that feel accidents happen to others, but never to them. Never really feel that they will be involved. Aircrew who think this way a more likely to take chances and increase risk. Macho - I can do it! Always trying to prove that they are better than anyone else. Also like to take risks in order to impress others. Presented by Mohd Amirul for AMC

Presented by Mohd Amirul for AMC Hazardous Attitudes Resignation - What’s the use Found in people that do not see themselves able to make a great deal of difference in what happens to the situation. When things go well, they consider as good-luck. When things go-bad, they consider as bad-luck. Also they will leave the action to others, for better or worse. Presented by Mohd Amirul for AMC

Antidote to Hazardous attitude Presented by Mohd Amirul for AMC

Presented by Mohd Amirul for AMC Conclusion Hazardous attitude might lead to bad or impulsive decisions. We all should objectively assess our own characters and recognize the situations where these hazardous attitudes occur in our own personalities. Presented by Mohd Amirul for AMC

Presented by Mohd Amirul for AMC Key Points Definition of Personality Importance of Crew Personality Aircrew Personality Definition of Attitude Hazardous Attitude Antidote to Hazardous Attitude Presented by Mohd Amirul for AMC

End of Presentation #8 Q/A session Presented by Mohd Amirul for AMC