Khitam Mohammad Bao Voung

 Mrs. Laura Webster Head of marketing department.

 Search Through Inventory Based on Availability  Place a purchase order  Receive Confirmation of order  Ability to contact customer support

 Tangible values  Increase sales from internet customers by 30000$ per year  Increase revenues from shipping and handling services by 10000$ per year

 Intangible Values Increase Customer satisfaction through speedy deliveries Increasing the store name value by Entering the internet market

 The internet website should be ready before holiday season  It has to be a secured website for orders protection.