Business Intelligence is Alive and Well at the City of Las Vegas Dr. Patricia Dues, DMIST, MBA, PMP Information Technologies Manager City of Las Vegas

City of Las Vegas Founded in 1905 Las Vegas City Population: 600,000 LV Valley Population: 2,000,000 CLV Land Area: 117 Square Miles Mayor/Council – Strategic City Manager – Operations 14 Departments Under CMO 2,700 Employees CLV Total Budget: $1.5B CLV GF Budget: $485M

Current Reporting and Analysis Architecture Multiple systems, multiple databases, multiple reporting needs

EBS Customer eBusiness Suite R 12.1 Financials, HR, Procurement SOA Suite OBIEE+ Learning Management UPK Self-Service HR OTL Advanced Benefits WAM Primavera CC&B Web Center Suite

Business Intelligence (BI) is…… ….. The ability to aggregate the data needed from different applications into an infrastructure that provides dashboards, queries, notifications for effective and productive business operations.

Business Intelligence Strategy The importance of BI Strategy  Establish the foundation and infrastructure for all successive phases.  Clarify the value and benefits that the City (the enterprise) expects to receive from the project.  Develop data governance infrastructure, decision support and maintenance criteria.  Strategic data needs will evolve over time necessitating a structured approach to change.  Managing cross functional and cross organizational priorities requires a pre-determined process for incorporating new data and revisions to existing data.  Tools and technology will continue to rapidly evolve.  Governance assists with transition to newer technologies and tools.

Roadmap to BI Higher Lower Value Short Term Mid TermLong Term 7 8 Recommendations 1.Develop Enterprise BI Strategy. 2.Establish data governance foundation. 3.Complete KPI identification & definition. 4.Refine PerformancePlus process. – How will the information be used? 5.Release initial metrics. 6.Refine management process & measures as necessary. 7.Implement additional metrics. 8.Begin rollout of Oracle Business intelligence Enterprise Edition dashboards, reports, analytics. 9.Establish Business Intelligence Competency Center. 9

Best Practices: People, Processes, Policies Executive commitment is essential. Develop a common language with consistent definitions. Commitment to data governance will be critical to success. Start small for a quick win – Expand incrementally. Work to achieve a balance between the usefulness of performance data and the cost of gathering and maintaining the data. Leverage expertise & best practices from experienced consultants.

WPCF Dashboard-1 This is an example of a dashboard that has twice as many measures as seen here and took 2-4 weeks for one FTE to compile the data and can now be retrieved in minutes for the measure.

WPCF Dashboard-2 This dashboard displays the data from Oracle HR and data from the Oracle utility application WAM to represent an industry benchmark.

Fire Dashboard-1 This Fire dashboard helps the chiefs monitor battalions and stations on critical call responses - real time. This is refreshed daily at 7:30am so each station rotation knows where they stand!!

Detention & Enforcement Dashboard Before, it took 1 FTE close to a week to compile and the report had data that was a week old due to the time lag. Now it is real time and can assist officers in monitoring where the potential problem areas are.

Implementation Decisions No Data Warehouse No Oracle Business Analytics Drill Down Capabilities Critical

New Layout More chart types More chart types Interactivity Interactivity Paging sliders (time, segments)‏ Paging sliders (time, segments)‏ Legend-based interactions Legend-based interactions Master-Detail linking Master-Detail linking

New dashboard prompt formats Checkbox Radio Button List box Slider Prompt section position now configurable Slider controls for report components Animated charts and expanded chart types including Thermometers New Gauges Configurable drilling and grouping. Can show complete data set plus sub data set at same level

Maps..and More..

BI Publisher New page-oriented report layout editor Integrated with OBIEE Suite Tool ribbon design Interactive – drag & drop, cursor control, chart preview Instant preview – PDF, HTML, RTF, Excel, PPT Rich layout – charts, tables, rich text, crosstab, images, header & footer, repeating, page break

Mobile BI Capabilities

THANK YOU! Dr. Patricia Dues, DMIST, MBA, PMP Information Technologies Manager The City of Las Vegas