SCOTTSDALE FASHION SQUARE CRISIS MANAGEMENT PLAN

FACTS Scottsdale Arizona Built in 1961 Owned by Westcor, but a subsidiary of Macerich Largest shopping mall in Arizona Approximately two million square ft. of retail space Over 225 stores

WHAT THE CRISIS MANAGEMENT PLAN INCLUDES Introduction- Letter from the CEO, explaining the importance of the Crisis Management Plan Acknowledgement Form- A form that verifies all employees have read, understood and signed the document. Rehearsal Dates- States when the Crisis Management plan will be rehearsed to insure that all employees know what to do in the event of a crisis. First Action Date- Explains how and when to activate the crisis management plan Crisis Team Contact Sheet- List of all important personal to contact in the event of a crisis

WHAT THE CRISIS MANAGEMENT PLAN INCLUDES Crisis Risk Assessments- List all potential intentional and unintentional crises that can occur Incident Report Sheet- A sheet for recording what is done during a crisis Proprietary Information Section- Reminds team members the document is confidential Crisis Management Team Communication Strategy Worksheet- A sheet for recording the type of communication during a crisis Secondary Contact Sheet- Additional Stakeholders to contact during a crisis Crisis Control Center Description- A safe location employees and customers can relocate in the event of an evacuation.

INTENTIONAL CRISIS Electrical Outage- Two types of electrical outages can occur, short-term and extended electrical failures. A short-term electrical failure occurs when lights may flicker for several seconds. The source of the problem maybe weather related. Evacuation- In most cases Mall Management or Public Officials will make the decision to evacuate. An emergency evacuation requires immediate exit from the property. Fire/Explosion- Could exist if there is a malfunction in the food court or an electrical problem. Both cases could lead to evacuation Hazmat- Dangerous and hazardous materials termed as Hazmat are solids, liquids, or gases that can cause death, serious injuries, long lasting health effects and damage structures and property. These may be radioactive, flammable, explosive, asphyxiating or toxic Active Shooter- Any incident involving a firearm assault, take immediate cover in the back of the nearest tenant space, lock doors, and remain quiet. Bomb Threat- A bomb threat occurs when an individual calls and makes a threat to the property.

UNINTENTIONAL CRISIS Severe Weather- Severe weather conditions can be severe thunderstorms, hail storm, or a natural disaster. Natural Disaster- Natural disasters could include: floods, tornados, or wild fires. If a natural disaster occurs, the proper evacuation plan or process to take shelter should go into effect.

LIKELIHOOD OF INTENTIONAL AND UNINTENTIONAL CRISES The intentional crises which are more likely to occur are electrical outages evacuation and fires. The other intentional crises are less likely to occur, but are the most dangerous. The unintentional crises can occur at any given time an cannot be prevented. The best thing to do in the event of the unintentional crises is to be prepared and follow the steps of the Crisis Management Plan

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