Marlene Mendoza August 27, 2011

 Unit 1 – Skills for Success -  Unit 2 – Communication with Integrity  Unit 3 – Managing Conflict  Unit 4 – Developing & Managing Talent  Unit 5 – Manager as Coach: Managing Perf.  Unit 6 – Managing Prof. Relationships

Individual Behavior – Interpersonal Skills Self-Awareness & Emotional Intelligence

Conscientiousness – Seek out feedback Take greater risks Work smarter

 Active listening  With Intensity, empathy, acceptance and completeness, and to be myself

 Feedback – giving and receiving  Motivation  Communication Across Cultures

 Mindful Communications

 Crucial Conversation  A. Be focused – in meetings and s  B. Control over emotions in conflict  C. Talking, listening and acting together  D. Turning talk into action & results

 Negotiation skills – during conflict and using the win-win approach

 Trust  A. Importance  B. Relationships  C. Collaboration

 Trust and Keeping Good Morale  A. Hiring  B. Tasks  C. Mentoring  D. Teams  E. Communication

 Retention  A. Knowledge  B. Tasks  C. Transferable  D. Flexible  E. 3 Levers

 A.Coaching  Performance Coaching B.Contracting C.GROW Model D.Listening B. Developmental Coaching

 Crucial Confrontations  A. Before  B. During  C. After

 Influence Skills  A. Developing Interpersonal Flexibility  B.Using Six Forms of Influence  C.Developing Political Savvy

 Networking  A. What to do?  B. What not to do?

 References:  Brotherton, P. (2005). Newly hired executives not performing up to par. T&D. 65-(5), Retrieved August 9, 2011, from Professional Development Collection. Buckingham, M. (2005). What great managers. Harvard Business Review. 83(3), Retrieved August 9, 2011, from Kaplan University Web Site. Caproni, P. (2005). Communicating effectively. Building Trust. 2 nd Edition. Upper Saddle River, NJ: Prentice Hall. Caproni, P. (2005). Communicating effectively. Management Skills for Everyday Life. 2 nd Edition. Upper Saddle River, NJ: Prentice Hall.

 References:  Caproni, P. (2005). What predicts success? Management Skills for Everyday Life. 2 nd Edition. Upper Saddle River, NJ: Prentice Hall.  Caproni, P. (2005). Gaining and using sustainable, ethical power and Influence. Management Skills for Everyday Life. 2 nd edition. Upper Saddle River, NJ: Prentice Hall.  Hill, L. (2004) New manager development for the 21 st century. Academy of Management Executive. 18(3). Retrieved July 20, 2011, from Kaplan University Web Site.

 References:  Jamrog, J. (2004). The perfect storm. Human Resources Planning. 27(3), Human Resource Institute: The University of Tampa. Retrieved August 9, 2011, from Kaplan University Web Site.  Johnston, L. (2005). Crucial conversations. Tools for talking when stakes are high. Business Book Review. 21(39). Retrieved August 2, 2011, from Kaplan University Web Site.

 References: Kraybill, R. (2000). Adult personal conflict style inventory tally. Mediation and facilitation Training Manual, th Edition. Mennonite Central Committee. Retrieved August 3, 2011, from Locke, A. (2008). Developmental coaching: Bridge to organizational success. Creative Nursing 14(3). Retrieved August 18, 2011, from Academic Search Premier.

 References: Yemm, G. (2005). Getting the most from appraisals from both sides of the desk. Management Services. 49(1), Retrieved August 15, 2011, from Kaplan University Web Site.