Administrative Professional Series Level 1.  Developing communication skills  Determine our individual social styles.

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Presentation transcript:

Administrative Professional Series Level 1

 Developing communication skills  Determine our individual social styles

 Examine a communication model  Identify barriers to effective communication  Learn active listening techniques to successfully respond to others  Recognize the importance of asking questions  Discover ways that our perceptions affect communication  Complete the social styles inventory to discover your social style and gain insight into your behavioral strengths and weaknesses

Which are you?