August 2005 GeorgiaCares Medicare Prescription Drug Coverage 1 What Professionals Need to Know About Medicare Prescription Drug Coverage Medicare Prescription.

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Presentation transcript:

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 1 What Professionals Need to Know About Medicare Prescription Drug Coverage Medicare Prescription Drug Coverage This is a presentation created by GeorgiaCares. This is not a legal document. The official Medicare program provisions are contained in the relevant laws, regulations, and rulings.

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 2 Session Topics Overview Key messages Eligibility and enrollment Extra help Out-of-pocket threshold Medicare prescription drug coverage Coordination with other coverage Employment-related coverage options Protections for people with Medicare

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 3 Medicare Prescription Drug Coverage Coverage begins January 1, 2006 –Plan information available mid-October –Enrollment November 15, 2005 – May 15, 2006 Available for all people with Medicare Provided through –Prescription drug plans (PDPs) –Other Medicare health plans (MA-PDs) –Some employers and unions to retirees Overview

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 4 Medicare Prescription Drug Plans Must offer basic drug benefit –Standard benefit May offer supplemental benefits –Enhanced benefit Can be flexible in benefit design Must follow marketing guidelines Overview

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 5 Marketing Guidelines Prohibit door-to-door sales calls or sending unsolicited s Must comply with the National Do-Not-Call Registry CMS will investigate any complaints Consumers should NOT not give out personal information Beneficiaries simply need to say “stop” – Plans cannot call outside of federal rule calling hours

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 6 Example of Standard Prescription Drug Coverage $33.15 monthly premium $250 deductible Coinsurance of 25% from $250 to $2,250 of drug costs ($500 oop; $1500 plan) 100% of drug costs from $2,250 to $5,100 ($2850 out of pocket) After $3,600 in out-of-pocket costs, Medicare pays approximately 95% Overview

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 7 Alternative and Enhanced Prescription Drug Coverage Alternative coverage –Annual deductible is not higher than $250 in 2006 –Catastrophic protection at least as much as under standard coverage Enhanced coverage –Includes supplemental coverage Overview

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 8 Enrolling in a Plan People with Medicare can enroll –Directly with the plan sponsor –By enlisting the assistance of others Spouse, relative, friend, caregiver, or advocacy group volunteer – like GeorgiaCares –Through a personal representative “Stands in the shoes” of a person with Medicare and has authority to act on his or her behalf This authority comes from state law (e.g., Power of Attorney, guardian) or other applicable law (e.g., tribal or military law) Eligibility and Enrollment

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 9 Enrollment Options People eligible for Medicare prescription drug coverage may enroll in a –Prescription Drug Plan (PDP) or –Medicare Advantage Prescription Drug plan (MA-PD plan) People enrolled in an MA plan must receive Medicare prescription drug coverage from the MA-PD plan except if –Enrolled in a PFFS plan without drug coverage; or –Enrolled in a MSA plan People enrolled in a cost plan can elect to receive Medicare prescription drug coverage from the cost plan or enroll in a PDP Eligibility and Enrollment

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 10 Enrollment Periods In general, the enrollment periods for PDPs and MA-PDs are similar There are three enrollment periods for PDPs –Initial Enrollment Period (IEP) –Annual Coordinated Election Period (AEP) –Special Enrollment Period (SEP) Eligibility and Enrollment

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 11 Initial Enrollment Period Nov 15, 2005, through May 15, 2006, for people who –Are currently eligible or –Will become eligible in November, December 2005, and January 2006 For everyone else, the Initial Enrollment Period is similar to the Initial Enrollment Period for Part B This is a 7-month enrollment period –3 months before eligibility for Medicare prescription drug coverage –The month of eligibility and –3 months after eligibility for Medicare prescription drug coverage Eligibility and Enrollment

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 12 Initial Enrollment Period Example –Mrs. Jones is turning 65 on June 25, 2006 –She is eligible for Medicare on June 1, 2006 –What is her initial enrollment period? Eligibility and Enrollment

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 13 Example: Initial Enrollment Period JANFEBMARAPRMAYJUNJULAUGSEPOCTNOVDEC June 25, 2006 Initial Enrollment Period Mrs. Jones is eligible to enroll in a Part D plan beginning on March 1. Her coverage cannot be effective any earlier than June 1. Eligibility and Enrollment

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 14 Annual Coordinated Election Period (AEP) For the first year, the AEP is the same as the Initial Enrollment Period (November 15, 2005, through May 15, 2006) In 2006 and after, the AEP is from November 15 through December 31 of each year Eligibility and Enrollment

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 15 Special Enrollment Period Permanent move out of the plan service area Individual entering, residing in, or leaving a long-term care facility Involuntary loss, reduction, or non-notification of creditable coverage Other exceptional circumstances Eligibility and Enrollment

August 2005 GeorgiaCares Medicare Prescription Drug Coverage PDP Enrollment Periods* JANFEBMARAPRMAYJUNJULAUGSEPOCTNOVDEC Part D Begins DEC Initial Enrollment Period (IEP) Annual Coordinated Election Period (AEP) AEP NOV *Does not reflect SEPs Eligibility and Enrollment

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 17 MA-PD Election Periods Initial Coverage Election Period (ICEP) –7-month period surrounding Medicare entitlement (Part B Initial Enrollment Period) –3 months prior to entitlement to Part A and Part B Annual Coordinated Election Period (AEP) –In 2006: Nov. 15, 2005, through May 15, 2006 –In 2007 and beyond: Nov. 15 through Dec. 31 Special Election Period (SEP) Open Enrollment Period (OEP) Eligibility and Enrollment

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 18 MA-PD Election Periods Open Enrollment Period –2006: January through June –2007 & beyond: January through March –Enrollment limited to type of coverage as of January 1 (i.e. same “type”) If MA-PD = MA-PD or Original Medicare + PDP MA only = MA only or Original Medicare only Original Medicare + PDP = MA-PD Original Medicare only = MA only Eligibility and Enrollment

August 2005 GeorgiaCares Medicare Prescription Drug Coverage MA-PD Enrollment Periods* JANFEBMARAPRMAYJUNJULAUGSEPOCTNOVDEC Initial Coordinated Election Period (ICEP) DEC Annual Coordinated Election Period (AEP) AEP NOV Open Enrollment Period (OEP)** Part D Begins *Does not reflect SEPs **Open and limited to same type of drug coverage Eligibility and Enrollment

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 20 Voluntary Disenrollment Generally, a person with Medicare may disenroll from a PDP only during –The Annual Coordinated Election Period, or –A Special Enrollment Period They will receive a notice letting them know that they are disenrolling from the plan Eligibility and Enrollment

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 21 Involuntary Disenrollment Beneficiaries must be disenrolled from a Medicare prescription drug plan when they –Permanently move out in the service area –Lose eligibility for Medicare prescription drug coverage –Pass away –Are enrolled in a plan that is terminating its contract or –Misrepresent third party Medicare prescription drug plan coverage Beneficiaries may be disenrolled for –Not paying their monthly premiums timely –Disruptive behavior Eligibility and Enrollment

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 22 Postponing Enrollment Higher premiums for people who wait to enroll –Exception for those with prescription drug coverage at least as good as a Medicare prescription drug plan Assessed 1% of base premium for every month –Eligible to enroll in a Medicare prescription drug plan but not enrolled –No drug coverage as good as a Medicare prescription drug coverage for 63 consecutive days or longer Eligibility and Enrollment

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 23 Postponing Enrollment Example –Mrs. Jones does not enroll in a Medicare prescription drug plan during her Initial Enrollment Period –When will she have another opportunity to enroll in a Part D plan? –What are the consequences of not enrolling? Eligibility and Enrollment

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 24 Example: Postponing Enrollment JANFEBMARAPRMAYJUNJULAUGSEPOCTNOVDEC June 25, 2006 Initial Enrollment Period AEP The AEP provides Mrs. Jones another opportunity to enroll in a plan. Eligibility and Enrollment

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 25 Possible Examples of Coverage at Least as Good as Medicare’s Coverage under a PDP or MA-PD Some Group Health Plans (GHP) State Pharmacy Assistance Program (SPAP) VA coverage Military coverage including TRICARE *Note: The source of the current drug coverage will send a notice telling the person if it is at least as good as Medicare prescription drug coverage Eligibility and Enrollment

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 26 Enrolling in a Plan Look at Medicare & You 2006 handbook Read about the available prescription drug plans Contact the plan to enroll If someone needs help choosing a plan –Visit and get personalized information –Call MEDICARE TTY users should call Call GeorgiaCares – Eligibility and Enrollment

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 27 Self-Service Web Application Two phases to be released on : –April 2005: Medicare Prescription Drug Benefit/Subsidy Eligibility Information Tool –October 13, 2005: Medicare Prescription Drug Plan Finder Tool Eligibility and Enrollment

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 28 Auto-Enrollment (can change plans any time) Medicaid prescription drug coverage for full-benefit dual eligibles ends 12/31/05 Full-benefit dual eligibles who do not enroll in a plan by 12/31/05 –CMS will enroll them in a prescription drug plan with a premium covered by the low-income premium assistance –Their Medicare prescription drug coverage will begin 1/1/06 Full-benefit dual eligibles have a SEP –Can change plans any time Eligibility and Enrollment

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 29 Facilitated Enrollment CMS is facilitating the enrollment –Of additional people with Medicare if they do not choose a plan by May 15, 2006 –These include people with Medicare Savings Programs and those who apply and are determined eligible for the extra help Coverage effective June 1, 2006 Eligibility and Enrollment

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 30 Long-Term Care Facilities LTC residents obtain drug benefits from LTC pharmacy selected by the facility Special Enrollment Period –For people who enter, reside in or leave a LTC facility An MA-PD plan may be open for enrollment for people who enter, reside in or leave a LTC facility PDP and MA-PD must ensure convenient access Eligibility and Enrollment

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 31 Apply for Extra Help Using SSA Application Assistance with premium and cost sharing Eligibility determined by SSA –Or by States, but encouraged to use SSA application –States can assist in completing SSA application Income and resources are counted Some groups are “deemed” eligible Multiple ways to apply Applications are being taken now Extra Help

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 32 Deemed Eligible Full-benefit dual eligibles Medicare Savings Program groups, e.g., QMBs, SLMBs, QIs All others must file an application for low- income assistance Extra Help

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 33 Applying for Extra Help People with Medicare can apply Personal representatives can apply –Who has authority to act on behalf of a person with Medicare under state law (e.g., Power of Attorney, guardian) or other applicable law (e.g., tribal or military) –Representative payee appointed by SSA People with Medicare and personal representatives may enlist others to apply –Spouse, child, caregiver, advocacy group volunteer Extra Help

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 34 How is Income Counted? Follows SSI rules –Includes income of applicant and spouse –Income is compared to family size standard Family includes dependent relatives who reside with the applicant and who rely on them for at least half their support –Assistance available to people with income below 150% of the Federal poverty level (FPL) who also meet the resource test Extra Help

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 35 How Are Resources Counted? Includes resources of applicant and spouse Uses a more streamlined definition than what SSI uses Will only consider –Liquid assets Can be converted to cash within 20 days –Real estate Does not include applicant’s primary residence Extra help available to people with resources up to $11,500 for individuals and $23,000 for couples who also meet the income test Extra Help

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 36 Extra Help Group 1 –Full-benefit dual eligibles with incomes at or below 100% Federal poverty level (FPL) Group 2 –QMB, SLMB, QI, or non-dual eligible beneficiaries with incomes below 135% FPL and limited resources ($7,500 per individual and $12,000 married couple) Group 3 –Beneficiaries with incomes below 150% FPL and limited resources ($11,500 individual and $23,000 married couple) Extra Help

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 37 Extra Help Group 1 <$9570/ind <$12,830/cpl Group 2 <$12,920/ind <$17,321/cpl Group 3 <$14,355 ind <$19,245 cpl Premium $33.15/month $0 Sliding scale based on income Deductible $250/year $0 $50 Coinsurance up to $3,600 out of pocket $1/$3 copay$2/$5 copay15% coinsurance Catastrophic 5% or $2/$5 copay $0 $2/$5 copay Extra Help

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 38 Extra Help Maximum Monthly Income Maximum resources Annual Deductible Monthly Premium* Co- Payments until out-of- pocket costs reach $3600 Catastrophic Benefit After Total Out-of-Pocket Costs Reach $3,600 Single: $ $1, Married: $1, $1, Single: < $6,000 Married: <$9,000 $0 $0 $2 generic or preferred $5 per prescription for all other drugs Free prescriptions Single: $ $1, Married: $1, $1, Single: $6,000 - $10,000 Married: $9,000 - $20,000 $50 $0 15% co-pay per prescription $2 generic or preferred multi-brand prescription drug $5 per prescription for all other drugs Single: $1,077- $1, Married: $1,444- $1, Single: < $11,500 Married: < $23,000 $50 Based on income 15% co- insurance for each prescription drug $2 generic or preferred multi-brand prescription drug $5 for all other drugs Extra Help

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 39 How the Extra Help Works CMS notifies PDP or MA-PD of member’s eligibility PDP or MA-PD –Reduces member’s premium and cost sharing –Tracks amounts applied to out-of-pocket threshold –Reimburses any amount paid in excess Extra Help

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 40

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 41 Out-of-Pocket Threshold The amount of money to reach catastrophic coverage Consists of –Deductible - $250 in 2006 –25% coinsurance - $500 in 2006 –100% between $2,250 and $5,100 - $2,850 in 2006 Medicare prescription drug plan premium is not part of out-of-pocket threshold Out-of-Pocket Threshold

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 42 Sources Applied to Out-of-Pocket Threshold Payment from –People with Medicare themselves –Another individual such as family member –Medicare’s cost-sharing assistance –A Bona Fide Charity Out-of-Pocket Threshold

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 43 Sources Not Applied to Out-of- Pocket Threshold Employer/retiree group health plans TRICARE Black Lung VA Worker’s Compensation Automobile/no-fault/liability insurance Supplemental benefit portions of PDP or MA-PD Out-of-Pocket Threshold

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 44 Sources Not Applied to Out-of- Pocket Threshold Most third party payment arrangements Drugs purchased outside the US Over-the-counter drugs Drugs not on the Plan’s formulary Drugs not covered by law Out-of-Pocket Threshold

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 45 How Out-of-Pocket Threshold Works PDPs and MA-PDs will calculate out-of-pocket threshold PDP will ask person with Medicare what third party coverage he/she has Total out-of-pocket threshold for 2006 is $3,600 Wrap-around drug coverage doesn’t count but is beneficial Out-of-Pocket Threshold

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 46 How Out-of-Pocket Threshold Works Example under standard benefit –Met $250 deductible –Gets a prescription for $100 –PDP pays $75 –Person with Medicare pays $25 –$250 deductible and $25 co-insurance are counted toward out-of-pocket threshold Out-of-Pocket Threshold

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 47 Medicare Prescription Drug Coverage Available only by prescription Prescription drugs, biologicals, insulin Medical supplies associated with injection of insulin A PDP or MA-PD may not cover all drugs Brand name and generic drugs will be in each formulary Covered Drugs

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 48 Excluded Drugs Drugs for –Anorexia, weight loss, or weight gain –Fertility –Cosmetic purposes or hair growth –Symptomatic relief of cough and colds Prescription vitamins and mineral products –Except prenatal vitamins and fluoride preparations Non-prescription drugs Barbiturates Benzodiazepines Covered Drugs

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 49 Formulary PDPs and MA-PDs may have a formulary CMS will ensure formularies do not discourage enrollment among certain groups of people Formulary review requirements are posted on the cms.hhs.gov/pdps website CMS will approve formularies in advance for plans to complete their bid Covered Drugs

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 50 “All or substantially all” CMS “expects” that Part D plan formularies will include “all or substantially all” drugs within six classes of drugs. The classes for which CMS expects uninterrupted access are: –Antidepressants, –Antipsychotics, –Anticonvulsants, –Antiretrovirals, –Immunosuppressants, and –Antineoplastics.

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 51 Appropriate Access Asthma Diabetes Hypertension Chronic Obstructive Pulmonary Disease (COPD) Dementia Depression Bipolar Disorder Schizophrenia Benign Prostatic Hyperplasia (BPH) Migraine Gastro-Esophageal Reflux Disease Epilepsy Parkinson’s Disease Hepatitis Tuberculosis Community-Acquired Pneumonia Rheumatoid Arthritis Multiple Sclerosis (MS) HIV

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 52 Tiered Formularies - Preferred Drug Levels Tier 1 is lowest cost sharing Subsequent tiers have higher cost sharing in ascending order CMS will review to identify drug categories that may discourage enrollment of certain people with Medicare by placing drugs in non- preferred tiers Plan must have exceptions procedures for tiered formularies Covered Drugs

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 53 Exceptions Process Ensures access to medically necessary Medicare covered prescription drugs Provides process for enrollee to –Obtain a covered Medicare prescription drug at a more favorable cost-sharing level –Obtain a covered Medicare prescription drug not on the formulary Covered Drugs

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 54 Exception Requests Enrollees may request an exception if –The enrollee is using a drug that has been removed from the formulary –A non-formulary drug is prescribed and is medically necessary –The cost-sharing status of a drug an enrollee is using changes –A drug covered under a more expensive cost-sharing tier is prescribed because the drug covered under the less expensive cost-sharing tier is medically inappropriate Covered Drugs

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 55 Exception Procedures Adjudication timeframes: A plan must notify an enrollee of its determination no later than 24 or 72 hours as appropriate Failure to meet adjudication timeframes: Forward enrollee’s request to IRE Generally, plans are prohibited from requiring additional exceptions requests for refills and from creating a special formulary tier or other cost-sharing requirement applicable only to Medicare covered prescription drugs approved under the exceptions process Beneficiary Protections

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 56 5-Level Appeals Process Redetermination by plan sponsor Reconsideration by Independent Review Entity Review by Administrative Law Judge Review by Medicare Appeals Council Review by Federal District Court Covered Drugs

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 57 Coordination with Other Insurers EGHP VA TRICARE Medicaid Medigap Coordination with Insurers

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 58 Medigap companies that have H, I, or J enrollees must send creditable coverage notice Enrollees will be notified of their options Medigap Coordination with Insurers

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 59 Medigap Plans H, I, and J in 2006 On or after 1/1/06 may not be –Sold –Issued –Renewed Policy can be renewed if modified to exclude drug coverage or if the person does not enroll in a Medicare prescription drug plan Coordination with Insurers

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 60 New Medigap Plan – Plan K Plan K –Coverage of 50% of cost sharing applicable under Parts A and B except for – No coverage of Part B deductible 100% of inpatient hospital coinsurance and 365 lifetime days of inpatient hospital services 100% of any cost sharing for preventive benefits Up to an annual out-of-pocket limit of $4,000 in 2006 Coordination with Insurers

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 61 New Medigap Plan – Plan L Plan L –Coverage of 75% of cost sharing applicable under Parts A and B except for– No coverage of Part B deductible 100% coverage of inpatient hospital coinsurance and 365 lifetime days of inpatient hospital services 100% coverage of any cost sharing for preventive benefits Up to an annual out-of-pocket limit of $2,000 in 2006 Coordination with Insurers

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 62 Retiree Coverage Goals Maintain retiree coverage Minimize administrative burdens Minimize costs to the taxpayers Employment-Related Coverage Options

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 63 Who Are Plan Sponsors? Plan sponsors include –Private employers –Unions –Government employers (Federal, State, Local) –Churches Employment-Related Coverage Options

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 64 Plan Sponsor Options Provide drug coverage in lieu of Medicare prescription drug coverage and receive tax-free subsidy –Must be at least as good as Medicare prescription drug coverage to qualify Provide drug coverage that supplements the Medicare prescription drug coverage –Through a separate plan that coordinates benefits with Medicare drug plans –Through a contract with one or more Medicare drug plans –By direct contracting with Medicare to become a Medicare drug plan Pay part or all of Medicare prescription drug plan premiums Employment-Related Coverage Options

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 65 What People With Medicare Need to Know About Current Employment-Related Coverage They will get a information from employer/union telling them about their options –They can contact their benefits administrator for more information They should compare their current plan to available Medicare drug plans Medicare is working with employers to help keep the coverage people with Medicare have through a current or former employer Employment-Related Coverage Options

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 66 Protections for People With Medicare Customer service Pharmacy access Medication therapy management Generic drug information Privacy Uniform benefits and premiums Formulary protections Protections for People With Medicare

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 67 Plan Information Dissemination Plans must provide information about –Service areas –Benefits –Cost sharing –Formulary –Pharmacy access –Other aspects of coverage available through the plan Protections for People With Medicare

August 2005 GeorgiaCares Medicare Prescription Drug Coverage 68 For More Information Visit Visit Visit Publications such as: –Medicare & You handbook MEDICARE Call Social Security at GeorgiaCares –