Case Study: Leveraging TrackWise Web Services and Best Practices in Global Change Control Perrigo Global Change Control Case Tami Frederick, Perrigo Global Director, Corporate Quality Systems Lisa DeSmet, Perrigo Global Quality Systems Program Manager Kevin Seckel, Perrigo IT Applications Manager Biswanath Majumdar, Perrigo IT Applications Engineer Brian Brzezinski, Sparta Solutions Consultant

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Global Change Control Initiative at Perrigo AGENDA Global Change Control Initiative at Perrigo Leveraging TrackWise Web Services Best Practices - TrackWise Web Services Questions

Global Change Control Initiative at Perrigo Why we need Global Change Control How GCC was Designed The GCC Process Business Process Transformed in Prototype

Why Global Change Control? Changes Impacting Multi-Sites Consistent Global Process, Visibility & Metrics Need Global Change Control Changes Impacting Multi-Markets Changes Impacting Contract Customers TM

Global Change Process Improvements One Global Change Process Consistent Change Types Global Filter tool Global & Local Review Global Change Review Board Global & Local Metrics and Reporting Continuous Improvement TM

Global Change Control System Global Case Encompassing all Sites Impacted Full Workflow for all cases Local Change Control Individual Case for each site May be used as stand alone local system Legacy Change Control Global System links to Legacy Change Control System for more detail Legacy system may be used for local changes Change Tasks Auto-creation of change plan and tasks TM

Best in Industry Global Change Control Features WS WS Unique GCC Features Global Filter: for Site, Market, Contract (Automated) Interface: to SAP and to Global Regulatory Database Related Changes: Automated look-up for any change control for same product Auto Creation of Change Tasks Best in Class Reporting & Dashboards at Global and Local Level Improved Global Visibility and Governance WS WS TM

Leveraging TrackWise Web Services 3 separate web services Global filter Finding related changes Auto creation of child tasks

Global Filter Identify where product is produced, sold, and who else do we make product for Product Manufacturing Contract TrackWise Product Manufacturing Contract Market SAP Product Code Data List 123 Web Services 1 GRAPALL System Product Manufacturing Market Assessment Grid 500+ Records Summary Records

Find Related Changes Search all instances of TrackWise for Open Cases against Product Code Open Cases Local CHG MGMT System Process Materials Equipment GRAPALL System TrackWise Product Code 123 Web Services 2 Open Cases Web Services 1 Global CHG MGMT System Global Change Local Change All Open Cases

Auto Creation of Child Tasks Owner of change will create list of all tasks required to complete change TrackWise Triggers workflow Web Services 3 Each row : Creates child tasks (separate case) Posts activity in local change record (notification) Family Tree

Best Practices - TrackWise Web Services Product lookup functionality Bulk product code entry Summary field Inbound Web Services

Product Lookup functionality Web Services Product Code Operation: SearchProduct SOAP XML Message SAP List of Matching Products SOAP XML Message SAP RFC Selected Product Code Error Handling – Product Not Found System Unavailable SOAP XML Message GRAPaLL Features: Users can search on partial Product Code value SAP RFC simplifies extraction of Product information JDBC Operation: SelectProduct Product Information SOAP XML Message

Bulk Product Code Entry Web Services SAP Operation: AddBulkProducts SAP RFC Bulk Product Codes SOAP XML Message Error Handling – Product Not Found System Unavailable GRAPaLL JDBC Features: Need to enter Exact Product Codes Add multiple Product Codes through Multi-Text field Perform Assessment for all Products at once Product Information SOAP XML Message

Summary Fields Features : SOAP XML Message SAP Features : Helps user to perform assessment by providing - What Products are impacted What Sites are impacted What Markets / Contracts are impacted Web Services Operations: SelectProduct AddBulkProducts RefreshAssessment SAP RFC GRAPaLL SOAP XML Message JDBC

Operation: CreateChildren Operation: RelatedChanges Inbound Web Services Web Services Operation: CreateChildren Create Children (Every 2 mins) Searches in the Change Plan Grid Creates Children Tasks Updates Grid with Task Case ID# Posts activity on Local Change Quartz Scheduler Operation: RelatedChanges Searches for Open Local Changes Updates Local Changes with relevant Product Codes Related Changes (Every 5 mins) *Scheduled background process that uses the application user account to perform the following tasks

Questions?