Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Improvement of the Electronic Court Register Information System (ECRIS) Best practices of electronic case-management and adjudication in the COE member states Pavel Reberc, MSc

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Professional experience Supreme court of Republic of Slovenia, ), Head of it development Criminal case and document management system / 2008 – 2010 (Project lead) Legal enforcement renovation project / 2005 – 2009 (Project lead) Electronic services – e-Summoning project, Bulgaria, Case management system CMIS, Kosovo, 2014 National ICT strategy for the Slovenian Judiciary strategic council member Real Estate Registration Modernization Project – Land registry / Court business intelligence data warehousing project / 2010 International European e-justice Distributed identity management (European Commission) / e-delivery system vep.si / SPOCS – Simple Procedures Online for Cross- Border Services / 2012

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Slovenia Population : 2 mio Monetary unit: € 01/1/07 44 local corts (I. Level) 11 district (I. Level) 4 higher courts 1 Supreme cort IT support: Unit at Supreme Court First central CMS: 2000 First public service: 2006

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Judicial System of the Republic of Slovenia

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe legal security independence impartiality Professionalism Effectiveness and efficiency Speedy trial The modern concept of public service: The users (citizens) view Strategic goals in Judiciary

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Project components TECHNOLOGY LEGISLATION ORGANIZATION e-Justice

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe IT strategy importance - If you do not have a clear strategy of information systems, this will turn into chaos, and the maintenance costs will increase beyond all limits - Clear architectural and engineering rules to be obeyed - Taking care of a consistent appreciation of architectural rules is essential for an efficient IT system - If the organization does not have its own resources, then the option is outsourcing architecture or outsourcing Services

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe From strategy to implementation Independence and professionalism Enhancing efficiency Reducing backlogs Encouraging alternative dispute solving Shortening the duration of judicial process Technical architecture and standards Software and hardware platforms IT Support Organization Data and Source code policy IT STRATEGY JUDICIAL STRATEGY

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Gap Between Technology and Business Business strategy The strategic gap, caused by unlinked processes of business planning and IT development. Quick and efficient Adjustments to business requirements are impossible. Business model Businness proces IT model and architecture GAP Strategic planning IT - Functional planning

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Management + IT concepts Optimize PROCESS interoperability Business Process & Work Flow Automation Workload distribution DWH > Reporting

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe (Public) Procurement issues Tendering procedures > building silos and redundant services The modern interoperable information system, building reusable services linked into business processes on a higher level Procurement process allignment with IT strategy (think big, act small - kontrasilos)

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Building a system instead of silos apps Build and reuse – mandatory use of existing services Clear requirements Standard interfaces Source code policy Business process change should be managed by system administrators

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Electronic Services WEB Portal General information Judgements of courts of appeals Court performance Yearly, Quarterly e-Justice Case submitiin E-procedural acts Information abt procedure... Audio Recording of hearings Video conference hearings

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe IT system redesign Mission and Vision, Strategy Project Team Do we need a completely new system? Resources Requirements IT EXPERTS JUDICIAL EXPERTS MANAGEMENT EXPERTS FINANCIAL STAFF COMPONENTS INTERFACES MODULES Agile methods and service infrastructure? Can we use one system for all areas? (high automation or general solution)

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Database audit Ineroperability MB Portal for electronic filing and access to the case B2G Web BPM applications Enforcement proceeding Civil proceedingCeriminal proceeding Application services Data services reporting Common general services Authentificatio n authorisation DMS Access to external service Data warehouse ETL Business informing External services Document collection xml Delivery service XML pošiljka Web applications Fat clients Internal users External users Security wall Registers Tax administration... IT system example

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Stakeholders Internal usersManagement IT Staff External users Professional groups Companies Citizens

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Legislation The Law on Electronic Commerce and Electronic Signature Act, Civil procedure code, Criminal procedure code Administrative procedure code Rules on Electronic Transactions in Civil Judicial Proceedings (bylaw) Examples

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe e-Justice Portal (Rules on Electronic Transactions in Civil Judicial Proceedings) A public website, which is an integral part of the information system e - Justice (3 subportals : eInsolvency, e Land register, eEnforcement ) the entry point for the provision of electronic tasks

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe e-Justice Portal users Ordinary users (annonymous) Registered users (username + password) Qualified users (username + password + qualified digital certificate )

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Portal properties Obligatory operation every working day between 8 am and 8 pm Security scheme module Module to support the implementation of tasks in civil judicial proceedings CMIS module E-summoning module

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Court case management system e-payment Mail & secure

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe E-delivery Conventional electronic mail is not suitable for the transmission of data by the Personal Data Protection Act, moreover, does not guarantee the delivery and return receipts in a legally valid form. Use of registered mail with return receipt is: easy and fast, lower cost, safe, reliable and legally valid, anywhere and anytime. enables automatic processing of received data, data is entered only once Secure electronic delivery service is run by two providers, clients can use any listed provider

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe e-Delivery The document has been created with the financial support of the Norwegian Financial Mechanism The Supreme Judicial Council bears all responsibility for the content of the document and in no circumstances may it be taken that the document reflects the official position of the Programme Operator or the Donor. SENDER The document has been created with the financial support of the Norwegian Financial Mechanism The Supreme Judicial Council bears all responsibility for the content of the document and in no circumstances may it be taken that the document reflects the official position of the Programme Operator or the Donor. Sender E-Delivery service Recipient Signed documents Are submitted to The e-delivery service Recipient gets ( ) notification Recipient e-signs Advice of receipt. Recipient can access the message content Sender receives the Advice of receipt If recipient doesn't sign Advice, contents is left in his e-box and notification about delivery created

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Electronic Legal enforcement Started in 2008 as stand-alone portal for registred users (e-documents, business flow, OpenOffice integration..) Upgrade in 2012, – moved to eJustice portal – Introduction of qualified users Reduced court fees (20% discount) for e-processing tasks

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Business goal 2 Days Decision Full proposal Court in ljubljana – specialized department

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Legal Enforcement Procedure for Money Claims As E-Service e-registry Certificate of receipt Enforcement proposal, supplementing the proposal Print Visualisation Creditor Automatic processing of applications

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Issuing decisions Manual processing of cases clerks, recording clerks, judges‏ Packages delivery to clients 1,8 mio/yr Parties, Bank, Bailiff Automatic processing of applications Copy of decisions, printing and enveloping e-delivery

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe System integration Central population register Public payments system Health Insurance Institute of Slovenia Busin. Registry Tax Administration Spatial units register E-Land Registry Ministry of Public Administration/ E- Payments Bank acconts Registry KDD - Central Clearing Corporation Higher courts Civil CMS

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Transition to e-service

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Transition to e-service

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Transition to e-service results number of days to issue a decision

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe 2,89 (2014) 97,11 (2014) 52,46 (2014) Regular Errors 47,54 (2014)

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Results in Legal enforcement Simpler, cheaper and crossborder e-service High penetration rate of eService Bussiness goal achieved in more than 80% of cases Transfer of successful innovative solutions to other judicial areas IT brought innovation and opened up new opportunities to judicial management

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Impact on Business Fraud prevention Improveing trust and Confidence in the rule of law Positive feedback - swift processing decreased number of debtors - increased number of claims due to better efficency Cost savings for all parties involved

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Criminal Case Management System Random assignment Automatic templates Accused Persons Directory Case Workflow interoperability

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Case flow in criminal law procedure Kpr ODT Ks K Kp

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Land Registry Computerisation of the paper process Radical changes in business processes and legislation - Submission exclusively electronically - E- Documents only, no more paper - Insights into the state of the case - Abolished territorial jurisdiction - Assignment of cases depends on the load - Electronic delivery

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Electronic Land registry process E-Land Registry portal scanning Proposal document Scanned document (pdf/a) Access rules Title number e- payment Tax payment clerk plan clerk e-documents Qualified user Notary Dynamic load balancing

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Long term results Duration in days

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe The document has been created with the financial support of the Norwegian Financial Mechanism The Supreme Judicial Council bears all responsibility for the content of the document and in no circumstances may it be taken that the document reflects the official position of the Programme Operator or the Donor. E-delivery Electronic delivery is defined in the Administrative Procedure Act and the Civil Procedure Act. Messages and delivery reports are signed by digital certificate. Messages can contain structured data. Sender saves more than 1€ per shipment. e -Delivery means savings for modern Companies. 80% of the service is performed on the same day

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe E-Services challenges Technology System is down, what to do? System does not support valid task, what now? Smart cards, e-signatures, …. annoying and hard to use / understand Leglisation Appeals regarding tech. Issues, Missing laws, Bylaws, Business process (transitions paper/electronic, archiving) Changes need Law amendement End user requirements Companies and Citizens should be better represented in the developement process

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Reporting Data source Data Warehouse USERS CRIMINAL C. SRSU Courts ENFORCEMENT CIVIL CMS REGISTERS SPECIALIZED DATA WH CRIMINAL CASES – COURT LEVEL SPECIALNE POTREBE POJEDINIH KORISNIKA INFORMATIZIRANI UPISNICI MANUAL DATA EXTERNAL SOURCES Stageing area COURTS

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Efficiency indicators

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Quality

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Backlogs

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Staff management

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Electronic archive + Excellent results in many areas Efficient and goal oriented case management for Criminal and Civil cases Electronic communication with the parties Advanced statistics and reporting Common services (e.g. despatch, portal, authentication/authorisation) - Limited number of procedures are supported on e-justice portal Multiple solutions and application are costly to support and users have to learn several apps Lack of support for users outside of Judiciary Electronic archive

Bucureti, June 2015Pavel Reberc Conseil de L'Europe / Council of Europe Thank you! Contact: