Feedback potential Make the best of it

Goran Savic Software Execom Professional Scrum Master Master of Computer Science

Milena Pajic Project Manager at Execom Professional Scrum Master Master of Computer Science

A Trip

Dynamic Speed Display

Introduction

Types and Contexts Introduction Emotional ContextSystem Context

System Context – Example Introduction

Agenda INITMETHODOLOGIESINITMETHODOLOGIES INITMETHODOLOGIESINITMETHODOLOGIES ONSYSTEMLEVELONSYSTEMLEVEL ONSYSTEMLEVELONSYSTEMLEVEL

Feedback on System Level

Audio Feedback

Feedback on System Level Overloaded Team

Feedback on System Level Overloaded Web Server

Feedback on System Level Positive Feedback

Feedback on System Level ‘Fast’ Implementation Sprints

Feedback on System Level Negative Feedback

Feedback on System Level Sum + = …

Feedback on System Level Feedback in Organization

Feedback in IT Methodologies

Running Project & Driving Car

Feedback in IT Methodologies Making IT Product & Building Skyscraper

Feedback in IT Methodologies Making IT Product & Gardening

Feedback in IT Methodologies Cost of Change

Feedback in IT Methodologies Product Owner & Feedback Loops

Get feedback from end customer Feedback in IT Methodologies

Information Radiator As Feedback Source

There is no need to wait for any methodology to prescribe us where we have to organize feedback.

Feedback in IT Methodologies Experience Sharing

Private place – Calm mind – Patience How to give negative feedback

Sit down How to give negative feedback

Use ‘I’ instead of ‘You’ How to give negative feedback You didn’t pay enough attention to quality assurance and you didn’t write enough unit tests. I was expecting that we will build more unit tests and that we will be focusing more on quality assurance.

Use ‘I’ instead of ‘You’ How to give negative feedback You are always late. I need everybody on the team here on time so we can meet our goals.

Focus on behavior, not a person How to give negative feedback

Focus on behavior, not a person How to give negative feedback You are disorganized and your meetings tend to drag on. I think you need to come to meetings with a set agenda and to be prepared to cut off a discussion that is off the topic.

Giving negative feedback is never easy, but if done properly it shouldn’t be so unpleasant.

Don’t defend How to react to negative feedback

In the shoes of others How to react to negative feedback

Ask more questions How to react to negative feedback

Reply kindly How to react to negative feedback

Make a change How to react to negative feedback

Don’t ignore How to react to negative feedback

‘How to’ tips INPUBLICINPUBLIC INPUBLICINPUBLIC How to give positive feedback OPPORTUNITIESOPPORTUNITIES OPPORTUNITIESOPPORTUNITIES POSITIVESTEPSPOSITIVESTEPS POSITIVESTEPSPOSITIVESTEPS ASAPASAP ASAPASAP

The purpose of feedback is not to make people feel better, but to help them do better.

Ask for it Ways to get feedback

Feedback forms Ways to get feedback

Feedback forms Ways to get feedback

Feedback forms Ways to get feedback

SPECIFICQUESTIONSSPECIFICQUESTIONS SPECIFICQUESTIONSSPECIFICQUESTIONS Feedback forms EASIERPROCESSEASIERPROCESS EASIERPROCESSEASIERPROCESS EXTRACOMMENTSEXTRACOMMENTS EXTRACOMMENTSEXTRACOMMENTS RIGHTQUESTIONSRIGHTQUESTIONS RIGHTQUESTIONSRIGHTQUESTIONS

Feedback on end users’ habits Ways to get feedback

Having insight into the habits of the end users is a great opportunity for improvements.

Publicly available Ways to get feedback

Kanban – The way we did it Ways to get feedback

Niko-Niko calendars Ways to get feedback

Office Noise Indication

Ways to get feedback Meeting Efficiency

Conclusion

Organ Donation

Conclusion Organ Donation Check the box if you want to participate in the organ donor program Check the box if you don’t want to participate in the organ donor program

Opportunities to create, apply and improve feedback are all around us and it’s only up to our knowledge if we are going to act upon it or not.

Milena Goran

Sources tmhttp:// tm fundamentals-the-feedback-loop/ fundamentals-the-feedback-loop/ Extreme Programming Explained, by Kent Bec Management 3.0: Leading Agile Developers, Developing Agile Leader, by Jurgen Appelo les/files/Defaults_and_Donation_Decisions_- _Transplantation.pdfhttp://www8.gsb.columbia.edu/sites/decisionsciences/fi les/files/Defaults_and_Donation_Decisions_- _Transplantation.pdf