Tell Us Once – because your time matters Tell Us Once Birth, Death and Bereavement

Tell Us Once – because your time matters Tell Us Once ‘Tell us Once’ is a major programme, being led by DWP on behalf of Government as a whole, to transform the way in which people can tell Government (central and local) about changes to their circumstances. At its heart – as it says on the tin – is the proposition that people should only have to tell us things – like a birth or death – once and we will make sure that information reaches all the Government Departments and Agencies that need to know. That sounds an utterly obvious thing to do – and it is – but making it a reality is very challenging.” Sir Leigh Lewis, Permanent Secretary Department for Work and Pensions

Tell Us Once – because your time matters Tell Us Once Life Events –Birth, Death, Bereavement & Change of Address Pilot sites from January 2008 – Rotherham, Tameside, Wolverhampton & Southwark Pathfinder sites from November 2008 –Expanded to include Kent, Lancashire & Lambeth The Case for Tell Us Once –Steering Group –Implementation and roll out of Birth, Death and Bereavement –Include scope for future business (change of address, additional partners & parenthood)

Tell Us Once – because your time matters Aim to re use assets where possible Face to face element delivered by LAs Telephony delivered by Central Government where required E- channel to be developed Data to be securely transferred New partnerships Act as a catalyst for other life events & transformation The Tell Us Once Service

Tell Us Once – because your time matters Death/Birth occurs Registration Offer TUO Face to FaceTelephoneE channel Collection of data Information passed to service providers Exception cases eg Coroners

Tell Us Once – because your time matters TUO Core services Local authority Adult Services Children’s Services Blue Badge Electoral Services Library Services Council Housing Housing Benefit Council Tax Benefit Council Tax Money owed to council Identity and Passport Service UK passport DVLA Driving licence DWP Bereavement Benefit State Pension Pension Credit Attendance Allowance Disability Living Allowance Carer’s Allowance Incapacity Benefit Income Support Jobseeker’s Allowance Employment & Support Allowance HMRC Working Tax Credit Child Tax Credit Child Benefit

Tell Us Once – because your time matters Pathfinder results Reduction in designed contacts – 7 on average Cumulative take up 56% (90%+ in some areas) 14,000+ citizens have used Tell Us Once A speedy receipt of correct and complete data leading to cost savings Some improvement in back office processing Links to performance measures – for example National indicators, PSA, CAA. Increased partnership working 99% of responses to the customer survey have been positive 97% of staff agreed or strongly agreed that they were making a difference

Tell Us Once – because your time matters Implementation Assumptions The deployment window has been calculated at 12 months (April March 2011). Each local authority has a 2 month planning period and 3 months to deliver against plan. Roll–out will be geographical, expanding from the existing pathfinder areas. 100% local authority coverage. LAs will implement both birth and bereavement within their implementation window DWP are signed up to deliver the telephony channel on bereavement on behalf of the whole of Government. A strategic IT solution will be available by Legal areas have been assured and agreed. All local authorities are on Government Connect.

Tell Us Once – because your time matters Jul Contingency 2009 Business case sign off SepOctNovDecJan FebMar SepNovDecJanFebMarAprMayJun Apr May Jun Aug 2010 Oct 2011 Early Adopter Unitary Early Adopter London Borough Early Adopter Metropolitan Early Adopter County & Districts Project Closure Governance Implementation Go live Key T1 Planning for service delivery (85) T2 Planning for delivery (65) T3 Planning for delivery (68) T4 Planning for delivery (109) T5 Planning for delivery (75) Implementation Planning Recruitment of Project resources Product Development Communication Products LA visits & sign up Engagement with DWP Change Programme & OGD partners Ongoing Capacity Planning & Monitoring Stakeholder Management CGD engagement & planning TUO telephony delivered via DWP Walsall Pension Centre TUO Telephony delivered by Bereavement Teams in 9 regional Pension centres + NPC Welsh Pilot Scottish Pilot - Implementation Plan

Tell Us Once – because your time matters Points for LAs to consider Where to place the service Where your residents die/born Ensure all council aware of programme Partnerships – eg hospital, district, county, other LA’ Back office services – the way they received the data & deal with it Any contractual issues with outsourced services or contractors Budget for 2010/11 When would you be ready for implementation What we can do to help

Tell Us Once – because your time matters Useful Information Communities of Practice Much of the TUO information is held on the Communities Of Practice web site : There are two sections for TUO –implementation group - which contains information from pathfinders –design & business case - which gives our overall business case You will need to request access to both sections when you first access the web site. The Regional Improvement and Efficiency Partnerships (RIEP) The following link will show who the RIEPs are for your area -

Tell Us Once – because your time matters RegionAC Manager South WestDavid Ward West MidlandsJan Withers East of EnglandSue Francis North WestJohn Davis East MidlandsIan Gillott LondonFrank Kitson South EastDarren Evett Yorkshire & HumberGillian Priestley North EastCarol Wright ScotlandAnn Adam WalesMark Davies Our Contacts Melanie Scott - LA Liaison and Implementation Tel: Margaret Logan - Head of Design and Implementation Tel:

Tell Us Once – because your time matters Any Questions?