UKSPA CLARITY Systems & Processes for Efficient Science Park Management James Chaffer, UKSPA Director

James Chaffer - Biography Background: –Engineering & Software Development Positions: –UKSPA CLARITY Product Director –UKSPA Board Member Interests: –Systems Analysis –Systems Integration

Managing Enquiries Managing Office & Laboratory Occupancy Managing Conferencing Facilities Finance Functions KPI Reporting Repairs & Maintenance Security Science Parks: Many Processes

Separate Systems CRM & Sales Tool Property Management System Rooms Calendars Accounts System Spreadsheets Facilities Management

Benefits of Integration Central Repository of Business Data Simplify Reporting Process Implement Policies Eliminate Duplication Improve Efficiency Enable Communications Professional Image

UKSPA’s Growing Role Identify Common Requirements Document ‘Best Practice’ Recommend Tools Define Industry Standards Collaborate with Partners Deliver Unified Solution –UKSPA CLARITY

What is UKSPA CLARITY? UKSPA’s Unified System for: –Science Parks –Technology-led Innovation Centres –Incubation Centres Well Established Fully Supported Additional Benefits for UKSPA members

UKSPA CLARITY Modular Structure: –Sales and CRM –Space Management –Conferencing Management –Finance –Client Surveys –Facilities Management –Visitor Security

Evolution of UKSPA CLARITY 15 Years Supporting: –Serviced Offices –Business Incubators –Innovation Centres –Conference Centres … –SCIENCE PARKS

Current UK Installations Key: UKSPA Members Other Parks

UKSPA Member Sites Manchester Science Parks –3 Sites Coventry Technology Park –10 Sites BioCity Nottingham –3 Sites Oxford Innovation –20 Sites Tamar Science Park –4 Sites St John’s Innovation Centre Colworth Science Park Longbridge Technology Park Bristol & Bath Science Park Coming soon … Surrey Research Park

Many Interfaces Some Sample Screenshots …

Sales & CRM Enquiry Tracking Sales Pipeline Document Storage Client Preferences Mailing Lists

Space Management Office Occupancy Lab Occupancy Occupancy Forecasts Stepped Rates Free Periods

Conferencing Management Meeting Room Bookings Catering Requirements Equipment Hire Deposits & Cancellation Fees Event Management

Digital Signage

Finance Rent and Service Billing Payment Logging Sales Income Reporting Credit Control Accounts Integration

Client Surveys Satisfaction Surveys Client Performance Reviews KPI Data Capture External Funding Evidence Forecasting

Client Interaction Online Survey Completion

Facilities Management Asset Register Scheduled Maintenance Health & Safety Checks Fault Reporting Contract Management

Visitor Security Visitor Notifications Repeat Visits Security Checks Badge Allocations Fire Lists

Client Interaction Visitor Security

Web Management Portal Mobile Park Management via: –Smart Phone –Tablet –Web Browser

Summary UKSPA CLARITY: Enables Central Management Defines Processes Increases Efficiency Simplifies Communication Improves Reporting Professional Image Widely Used & Fully Supported

Thank You!