Dr. Trevor Smith Chair ISO/TC 176 Quality Management & Quality Assurance Worldwide Quality Director Global Manufacturing & Logistics Eastman Kodak Company

Time to Market The RIGHT standards at the RIGHT time to the market Value-added standards for stakeholders Brief ISO9000 (ISO/TC 176) history TC 176 “ Horizon 2010 ” Applying the ISO9000:2000 principles to internal committee processes

ISO 9000 Building a consensus VERIFICATIONS NEEDS PREPARATION SPECIFICATIONS WDs CD1 CD2 DIS FDIS VALIDATIONS DRAFTS IS Cycle Time ??

Critical factors Worldwide stakeholder involvement Transparency Consensus building Rapid time to market Meet needs of all organization sizes and types How to satisfy these factors? = Customer focused process management

Value Added ? Standards Documented agreements, customer technical specifications or other precise criteria To be used consistently as rules, guidelines, or definitions of characteristics To ensure materials, products, processes or services are fit for their purpose Standards promote a standard way of operating

Value added? - continued Promote trade / global market But harmonization of standards is critical. Lack of harmonization can in fact introduce technical barriers to trade Applicable to a wide range of situations: Multinational organizations to Small & Medium size enterprises (SME ’ s) Important for Developing countries

Types of standard Product Standards System Standards They define how things should be done Standards are now “ table stakes ” and fundamental to many areas of our business and personal lives

System Standards ISO/TC 176 Responsible for the ISO 9000 family development of generic standards in the field of quality management and quality assurance; and Advisory role with to other ISO technical committees with regard to quality management systems and principles [ ISO/TC 207 is the parallel committee responsible for the Environmental Management System standards (ISO14000 family) ] ISO 9001:2000: 569,000 Registrations Worldwide (May 2003)

ISO/TC 176 committee Membership: 120 (66 voting) includes 86 country members Includes 34 liaison members TC Committees SC1 Concepts and Terminology SC2 Quality Systems SC3 Supporting Technologies Working Group (WG) on Interpretations

ISO and Management Systems Standards 20 years of efforts 1979: ISO/TC 176 formed 1986: ISO 8402 published 1987: ISO published 1993: ISO/TC 207 formed 1996: ISO published 2000: major revision of 9000 series 1994: minor revision of 9000 series

Roadmap to a customer focused standard Importance of a Vision: Vision 2000 (1994) Horizon 2010 (2000) Member body engagement Surveys Committee Structures to facilitate progress

Quality Management Principles 1.Customer focus 2.Leadership 3.Involvement of people 4.Process approach 5.System approach to management 6.Continual improvement 7.Factual approach to decision-making 8.Mutually beneficial supplier relationships

« From procedures to processes » Identify processes needed for the QMS Demonstrate the ability of processes to achieve planned results and monitor, measure, analyze and improve them Develop information on characteristics and trends of processes Top management to review process performance and improve effectiveness Process approach

Greater effectiveness when activities and resources are managed as a process More customer focused More cost effective Meets business objectives

Maintaining and continually improving the process capability can be achieved by applying the PDCA concept at all levels within the organization. PDCA

QUALITY MANAGEMENT SYSTEM CONTINUAL IMPROVEMENT OF THE Management responsibility Resource management Value adding activities Information Key: ISO9001:2000 Model of a process-based quality management system. Measurement, analysisand improvement Customer Satisfaction Product realization Input Output Product Requirements

Identify processes needed for the TC Demonstrate the ability of processes to achieve planned results and monitor, measure, analyze and improve them Process management : information on characteristics and trends of processes TC management to review process performance and improve effectiveness Process approach (applied to TC)

Process Owners Process implementation teams with Process Owners Developing country involvement Focus on the work before the organizational structure is altered Measure, monitor, improve

ISO/TC 176 : Horizon 2010 Key strategies (summary): Improving internal processes Process Approach to Standards development work Ensuring market relevance of ISO/TC 176 products Developing & improving TC 176 products Enhancing compatibility of MSS (generic management system standards) Actively managing liaison relationships (interested party organizations and groups within and outside the ISO structure)

Questions for you ? Are we on track ? : Right Standard Right Time What about your TC ? Do you have a Process Approach to deal with it ?

Thank you !