PIER’s Beginnings Created out of a major ICS/JIC event (Olympic Pipeline incident 1999) Adopted by US Coast Guard starting in 2000 DEMs, Military, Fed Agencies, State, Local, Oil Industry, Universities, Associations, etc. Used by GEMA since G8 Summit

The PIER Idea: Put everything a communicator or team needs into a single, integrated, easy to use online communications control room. A control center accessible 24/7 from wherever you are.

Example of PIER’s Use: Unified JIC for DeepWater Horizon Incident  PIER used by both BP and US Coast Guard.  PIER served as the secure, Web-based communication platform enabling an effective communication response.  PIER built by communicator for communicators providing integrated toolset including content management, workflow and self-publishing to battle-ready Web site, contact management, inquiry management, mass notifications and full reporting capabilities.

Top communicators from government agencies, major corporations, universities, non-profit organizations and others use Sample PIER Customers: to build trust with exceptional efficiency. Houston UASI Region Exxon Mobil BP (British Petroleum) State of Washington EMD State of UTAH Dept. of Public Safety. Georgia Emergency Management Los Angeles Dept. of Water & Power Marathon Oil NASA Johnson Space center Shell US Coast Guard USDA Univ of North Carolina Univ of Houston Chevron and many more…

Incident Command Operations PlanningLogisticsFinance Public Information Officer Safety Liaison JIC Manager Liaisons EOC Technology PIER System Virtual Joint Information Center Integration* National Incident Management System (NIMS) JIC structure per NIMS FEMA PIO Guidance Nov 07 Operations Support Info Gathering PIER currently offers integration with WebEOC Info Dissemination

Simple-to-use, integrated tool sets for Emergency Managers & Human Capital provide complete communications control...and much more Law Enforcement Elected Officials Responders Internal audiences Community Leaders Impacted Public Media Fence Line Neighbors PUSH Fax SMS (Text) Phone RSS INTERACTIVE PULL

PIER as a Secure, Web-based Communication Management Platform:  Easy to use and standardized communication processes  Content management  Self-publishing to dedicated, hosted and battle-ready public/private facing Web site  Multi-modal notifications including , SMS, text-to-voice, fax, RSS and feeds social media  Contact management  Inquiry management

USCG’s Formula for Successful Response  Building trust with stakeholders requires: – Doing the right thing. – Communicating well about what you are doing.

Deepwater Horizon Stakeholders:

 155 million site hits to website since April 20, 2010  67,000 inquiries since April 20, 2010 or an average of 560 inquiries per day  4,375 documents created in last 100 days or an average of 43 documents per day  Over 35 million s and SMS texts sent to stakeholders

Critical PIER Functions for Emergency Managers:  Fully hosted, Web-based, NIMS compliant, virtual joint information center (VJIC)  Collaborative content development with approval workflow process  Emergency notifications with multi-mode distributions ( , SMS text, text-to-voice phone, fax, website, social media/RSS)  Inquiry management for interactive communications with stakeholders  Contact database management  Control of public, private and protected website without IT support  Management controls and detailed reporting

PIER in use today PIER has been used to manage numerous large scale events including: Hurricane Katrina -- US Coast Guard Atlanta Tornado, Georgia Drought --Georgia Emergency Management Texas City Refinery Accident -- BP Hurricane Humberto -- Port of Houston, University of Houston Los Angeles Power Outages -- LA Dept of Water and Power Cosco Busan Spill (San Francisco) -- US Coast Guard G8 Economic Summit -- Georgia Emergency Management Northwest Storm and Floods -- WA State EMD Thunderhorse Oil Platform -- BP and US Coast Guard Deepwater Horizon Response (BP Oil Spill) (Many more...) Hurricane Katrina--USCG

BP Hurricane Ike Information Provided update information about a major oil refinery located in Texas City, TX Provided information about Gulf of Mexico operations Site populated from BP Emergency Operation Center in Illinois

Marathon Oil Company Employee Communications Access for employees and contractors to provide updated contact information Regular updates provided regarding closures, reopening and other company response activities Updates sent directly to employees using updated contact information 283,000+ site hits

PIER Center to support Johnson Space Center’s Emergency Management’s Communication’s Efforts

Crisis Center State of Washington – EMD

University of Houston Emergency Information Center Class closures, reopening notices posted and sent to 39,000+ students Hundreds of inquiries from students and parents rapidly answered Additional information added to website as needed President's message added to website 4,000,000+ site hits

For more information, please contact: Dan E. Timmins Jr. | Industry Manager, Technology Solutions Witt | O'Brien's 818 Town & Country Blvd Houston, TX Direct: +1 (281) Cell: 1+(281)