© All rights reserved Your Voice, Your CC: The Colorado College Employee Climate/Engagement Survey Student Life

© All rights reserved Survey Overview Survey Instrument 73 core belief statements 23 item benefits satisfaction component 18 demographic questions 3 Open ended questions Methodology Online survey administered March 27, 2013 – April 12, 2013 Response Rates Overall response rate: 64% (525/826) Student Life response rate: 59% (55/93) Benchmarks Colorado College College-wide Survey Results

© All rights reserved Guidelines for Positive Responses Response Scale: Strongly Agree; Agree; Sometimes Agree/Sometimes Disagree; Disagree; Strongly Disagree; Not Applicable Positive Response - Strongly Agree & Agree

© All rights reserved Guideline ScoreDescription < 10%Excellent – Very Good 10% - 14% Fair - Good 15% - 19%Yellow Flag 20% - 29%Red Flag 30%+Acute Response Scale: Strongly Agree; Agree; Sometimes Agree/Sometimes Disagree; Disagree; Strongly Disagree; Not Applicable Negative Response - Strongly Disagree & Disagree Guidelines for Negative Responses

© All rights reserved Themes – Colorado College Strong connections to the mission Sense of pride The talented and unique student body High degrees of job fit Flexibility and autonomy Need for stronger cross-functional collaboration Not a strong sense of alignment among divisions Need for greater consistency/enhanced managerial/leadership skills Focus on Diversity - still important work to be done

© All rights reserved Themes – Colorado College Compensation system – adequate, markets, feelings of being unappreciated Need for improved communications More transparency - decisions Varying degrees of confidence in the capabilities and credibility of Senior Leadership as a whole Frustration with available resources, staffing and workloads Accountability - low performers, disrespectful behaviors and the perception of favoritism Additional training, professional development and career opportunities

© All rights reserved Overarching Themes – Student Life Like their colleagues across the College, staff within Student Life appreciate the College’s mission, the work they do and the flexibility/autonomy they have. Those in Student Life also value the camaraderie and collegiality that exists within the division and report generally high regard for those in supervisory roles. Like many Colorado College faculty and staff, Student Life staff report some frustration with the compensation system as well as a continued need to strengthen performance management processes. Similarly, Student Life staff express a need for improved communications within the division and across the College. As in other divisions, staff within Student Life express a need for better cross- functional collaboration and a greater sense of all “being on the same team.”

© All rights reserved Job Category (Overall % Positive)

© All rights reserved Administrative Division (Overall % Positive)

© All rights reserved Top 10 Statements – Student Life Survey Statement Student Life (Positive %) Student Life (Negative %) Colorado College (Positive %) Colorado College (Negative %) 24 I have a good relationship with my supervisor/department chair I understand how my job contributes to this institution's mission The institution takes reasonable steps to provide a safe and secure environment for the campus At this institution, people are supportive of their colleagues regardless of their heritage or background Our senior leadership has the knowledge, skills and experience necessary for institutional success

© All rights reserved Top 10 Statements – Student Life Survey Statement Student Life (Positive %) Student Life (Negative %) Colorado College (Positive %) Colorado College (Negative %) 15 My supervisor/department chair regularly models this institution's values Overall, my department is a good place to work My supervisor/department chair supports my efforts to balance my work and personal life I find personal meaning and fulfillment in my work I am given the responsibility and freedom to do my job

© All rights reserved Strengths Job Satisfaction & Connection to Mission Work/Life Balance Supervisors Diversity & Inclusion

© All rights reserved Job Satisfaction & Connection to Mission Survey Statement Student Life (Positive %) Student Life (Negative %) Colorado College (Positive %) Colorado College (Negative %) 2 I am given the responsibility and freedom to do my job I find personal meaning and fulfillment in my work I understand how my job contributes to this institution's mission I am proud to be part of this institution My job makes good use of my skills and abilities

© All rights reserved Supervisors Survey Statement Student Life (Positive %) Student Life (Negative %) Colorado College (Positive %) Colorado College (Negative %) 24 I have a good relationship with my supervisor/department chair I believe what I am told by my supervisor/department chair My supervisor/department chair regularly models this institution's values My supervisor/department chair is consistent and fair My supervisor/department chair makes his/her expectations clear

© All rights reserved Diversity & Inclusion Survey Statement Student Life (Positive %) Student Life (Negative %) Colorado College (Positive %) Colorado College (Negative %) 64 People at this institution understand and value the benefits of a diverse workforce At this institution, people are supportive of their colleagues regardless of their heritage or background This institution has clear and effective procedures for dealing with discrimination This institution places sufficient emphasis on having diverse faculty, administration and staff Overall, I am satisfied with the institution's efforts to support and encourage the valuing of different opinions, styles, and perceptions

© All rights reserved Bottom 10 Statements – Student Life Survey Statement Student Life (Positive %) Student Life (Negative %) Colorado College (Positive %) Colorado College (Negative %) 66 The faculty value the contributions of staff My salary range/band is appropriate for my job Our orientation program prepares new faculty, administration and staff to be effective There is regular and open communication among faculty, administration and staff Our recognition and awards programs are meaningful to me

© All rights reserved Bottom 10 Statements – Student Life Survey Statement Student Life (Positive %) Student Life (Negative %) Colorado College (Positive %) Colorado College (Negative %) 58 There's a sense that we're all on the same team at this institution Our system for addressing feedback and complaints is effective Issues of low performance are addressed in my department Our review process accurately measures my job performance Faculty, administration and staff work together to ensure the success of institution programs and initiatives

© All rights reserved Opportunities Compensation Resources, Support & Workload Senior Leadership Communication Collaboration Performance Management Respect & Appreciation

© All rights reserved Communication Survey Statement Student Life (Positive %) Student Life (Negative %) Colorado College (Positive %) Colorado College (Negative %) 8 When I offer a new idea, I believe it will be fully considered In my department, we communicate openly about issues that impact each other's work Changes that affect me are discussed prior to being implemented At this institution, we discuss and debate issues respectfully to get better results

© All rights reserved Difficult Conversations Survey Statement Student Life (Positive %) Student Life (Negative %) Colorado College (Positive %) Colorado College (Negative %) 14 I can speak up or challenge a traditional way of doing something without fear of harming my career In my department, we address conflicts effectively when they arise Our system for addressing feedback and complaints is effective

© All rights reserved Collaboration Survey Statement Student Life (Positive %) Student Life (Negative %) Colorado College (Positive %) Colorado College (Negative %) 13 We have opportunities to contribute to important decisions in my department People in my department work well together I can count on people to cooperate across departments There's a sense that we're all on the same team at this institution

© All rights reserved Respect & Appreciation Survey Statement Student Life (Positive %) Student Life (Negative %) Colorado College (Positive %) Colorado College (Negative %) 9 I am regularly recognized for my contributions Our recognition and awards programs are meaningful to me Senior leadership shows a genuine interest in the well-being of faculty, administration and staff The faculty value the contributions of staff

© All rights reserved ModernThink Recommendations Communicate a high level summary of the survey results to appropriate leadership groups and to the College community as a whole. Review existing communication structures, processes and norms to better determine what is currently working well and how best to strengthen the quality of communication and dialogue. Review and address fairness concerns regarding performance management processes and accountability. Ensure systems and processes related to ensuring fair treatment are up-to-date and consistently communicated. Capitalize on linkages to existing ongoing initiatives and the Strategic Planning efforts to more specifically define and articulate the unique value proposition (employment brand) of Colorado College. Consider introducing formal mechanisms/processes to enhance Senior Leadership visibility, interaction and relationship with the goals of fostering a greater sense of confidence in the credibility/alignment of leadership and the experience of shared governance.

© All rights reserved Additional Resources Richard K. Boyer HR Director: Barbara Wilson Vice President for Student Life: Mike Edmonds

© All rights reserved Next Steps May – Initial Summary Findings Presentations June-August – Delivery of specific division results for Academic and Administrative Divisions September-October – Focus on Findings at the Academic & Administrative Division level October-November – Action Planning in Response to Findings

© All rights reserved Communication Key to effective communication are the structures, processes and tools we use. Currently, what communication tools and processes are we employing that we should consider STOP doing because they’re not effective? What communication tools and processes should we consider to START implementing? What mechanisms are currently working well that we should be sure to CONTINUE? Aside from communications structures, processes and tools, what interpersonal communication skills do we need to cultivate within Student Life and across Colorado College? Appreciation & Respect How do we create a greater sense of respect and positive regard in our day-to-day interactions both within Student Life and across Colorado College? What ideas do you have that can help us build a culture of acknowledgment, appreciation and celebration? Collaboration What ideas do you have that might help us “break down silo’s” and create a greater sense of being collectively invested in our individual and mutual success within Student Life and across Colorado College? Discussion Questions

© All rights reserved Inclusive Excellence From the strategic plan: “To create a campus culture that is truly creative and innovative, we must attract and retain a diverse faculty, staff, and administration and foster an inclusive campus culture that truly values different backgrounds, experiences, ideas, and opinions.” What do we need to do within Student Life to ensure our day-to-day work experience is congruent with and actively contributes toward this goal? What more can we do to ensure a welcoming, positive and consistent experience within Student Life and across Colorado College especially as related to issues of gender, race/ethnicity, age, and sexual orientation? Innovation Colorado College has ambitious plans for the future, which will require all those who are part of the Colorado College community to think critically and creatively regarding how we best serve our students and community. What specifically do we need to do within Student Life to ensure we have an environment that stimulates and encourages “Big Ideas”? Managerial/Leadership Competencies What do you think are the critical managerial/leadership skills that we need to develop/cultivate in within Student Life and across Colorado College leaders across all levels of leadership? What elements of Staff Council are working well? In what areas can Staff Council be even more effective? How can we create a greater sense of alignment amongst leaders across all levels of Student Life? Discussion Questions

© All rights reserved Questions, Comments & Dialogue What’s your reaction to the survey findings? Any surprises? Does it reflect your experience at Colorado College? Are there any issues that didn’t surface that might be important for us to discuss in subsequent conversations? What opportunities exist for “quick fixes”? What three things do we need to focus on within our division to make it the best workplace possible? Thinking beyond our experience within our division, what can we do to support a greater sense of collaboration, support and unity across departments/divisions at Colorado College?

© All rights reserved What is the difference between a good place to work and a great place to work? Reflection