UCL LIBRARY SERVICES Planning for the new Library Strategy Dr Paul Ayris Director of UCL Library Services and UCL Copyright Officer Chief Executive, UCL Press Chair of the LERU community of Chief Information Officers Adviser to the LIBER Board on Horizon 2020 and EU issues

UCL LIBRARY SERVICES Contents  Review of Library Strategy  Library Strategy: Strategic context  Draft KPAs for new Library Strategy  Your ideas 2 Plaster Relief by John Flaxman, Flaxman Gallery, UCL

UCL LIBRARY SERVICES Contents  Review of Library Strategy  Library Strategy: Strategic context  Draft KPAs for new Library Strategy  Your ideas 3 Plaster Relief by John Flaxman, Flaxman Gallery, UCL

UCL LIBRARY SERVICES Achievements in  Sustained NSS scores  Open Access  Cruciform Hub  Space developments and enlargement of estate  Calendar of Public Engagement events 4  Student Experience  Research Support  Support for Healthcare  Space Management  Widening Participation and Public Engagement

UCL LIBRARY SERVICES Contents  Review of Library Strategy  Library Strategy: Strategic context  Draft KPAs for new Library Strategy  Your ideas 5 Plaster Relief by John Flaxman, Flaxman Gallery, UCL

UCL LIBRARY SERVICES Library Strategy: Strategic Context  New UCL Strategy sets goals for next 20 years  Professional Services is devising its own strategy…  Which the UCL Library Services Strategy should complement  Important that all UCL strategic thinking is thus joined up 6 Plaster Relief by John Flaxman, Flaxman Gallery, UCL

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RLUK Strategy  5 KPAs  A Collective Approach: Re-shaping the modern research library collection  Open Scholarship: Creating a new environment for the communication of research outputs  Nothing Hidden, Nothing Lost: Exposing and exploiting our collections  Mapping a Changing Research Landscape: The role of libraries in research and researcher training  A Creative Community: Nurturing leadership, innovation and skills throughout our libraries 9 Justinian’s ‘Pandects’. A parchment fragment from the 14 th century.

UCL LIBRARY SERVICES Contents  Review of Library Strategy  Library Strategy: Strategic context  Draft KPAs for new Library Strategy  Your ideas 10 Plaster Relief by John Flaxman, Flaxman Gallery, UCL

UCL LIBRARY SERVICES 11 KPAKPA Leader Membership User Experience June Hedges Fran Wood; Polly Geater; Lesley Pitman; Hazel Ingrey; Esther Gladwell; Desta Bokre; Tom Claydon Staffing, Equality and Diversity Kate Cheney Nova Larch; Michelle Wake; Noreen Beecher; Ivan Donadello; Breege Whiten; Grazia Manzotti; Spiros Philippas Finance, Management Information, Value for Money Andy Pow Scott Foulon; Katie Meheux; Nova Larch; Rob Drinkall; Betsy Anagnostelis (or Kate Cheney); Karen Jeger; Sandra Enwesi Systems and Processes Martin Moyle Anna Sansome; Tom Meehan; Sarah Lawson; Margaret Stone; Jason Hobart; Julie Noren Sustainable Estate Ben Meunier Scott Foulon; Jay Woodhouse; Kate Cheney; Betsy Anagnostelis; Margaret Stone; Esther Gladwell; Breege Whiten; Tabitha Tuckett; Tony Overbury (UCL Estates) Communications, Outreach and Open Access Paul AyrisBen Meunier; Catherine Sharp; Katie Meheux; Tabitha Tuckett; Lara Speicher; Ben Woods; Debbie Heatlie; Breege Whiten; Daniel Kordik

UCL LIBRARY SERVICES Contents  Review of Library Strategy  Library Strategy: Strategic context  Draft KPAs for new Library Strategy  Your ideas 12 Plaster Relief by John Flaxman, Flaxman Gallery, UCL

UCL LIBRARY SERVICES 6 KPAs for new Library Strategy 1.Student Experience 2.Staffing, Equality and Diversity 3.Finance, Management Information, Value for Money 4.Systems and Processes 5.Sustainable Estate 6.Communications, Outreach and Open Access 13 A Box of Useful Knowledge (Brougham Papers, UCL Library Services )

UCL LIBRARY SERVICES Workshop 7  User Experience  Want to offer same level of service to ALL communities regardless  Staffing, Equality and Diversity  BME and ethnic minority representation?  Finance, Management Information, Value for Money  Ensuring continuity for NHS services  Systems and Processes  Systems which spring out of the blue are bad  How scaleable things are  Sustainable Estate  Hub-type development 14

UCL LIBRARY SERVICES Workshop 7  Comms, Outreach, Open Access  Blog more useful, embedded in Outlook  REF 2020 is a challenge  OA Team is essential 15

UCL LIBRARY SERVICES Workshop 6  Student Experience  Library’s role in co-ordinating student/learning skills across UCL  Issue for Professional Services as a whole?  Distance learners  Do we support this adequately?  Can we learn from IOE, who have many Distance Learners?  Induction  Needs to be less ad-hoc  More co-ordination between subject librarians?  Engage with Transitions Programme to engage with students before they arrive  Contact students before they arrive, and then on their first assignment - better than relying simply on a tour 16

UCL LIBRARY SERVICES Workshop 6  Communications, Outreach and Open Access  Open Access  How does REF policy fit in with UCL mandate?  Altmetrics  How to get academic engagement?  Systems and Processes  Difficult to find rare material/specific editions in Explore  Easier in COPAC  Need to identify UCL-specific copies  Need for Special Collections rep. on Explore Group?! 17

UCL LIBRARY SERVICES Workshop 6  Lack of access to adequate hardware/software  e.g. for developing multimedia tools  IPADs (personal) are used by staff; can Library provide these?  Increased access to IPADs for staff use is desirable 18

UCL LIBRARY SERVICES Workshop 5  Student Experience  Extend SCONUL offer beyond Band A  But problems re space if more external users come into UCL  Sustainable Estate  New buildings?  Change existing spaces  Maximise existing space, especially in sites  More group study spaces, not at the expense of quiet space  Trainer-led learning space needed  Allows presentations to groups of 20 at a time 19

UCL LIBRARY SERVICES Workshop 5  Green issues – optimise all library sites for climate, heating issues, energy use, eco-lighting – liaison with Estates. Focussed on Library’s Estates team  Space – more small meeting rooms for staff needed  Finance, Management Information, Value for Money  VFM. Constrained by UCL procurement activities. Too bureaucratic and restrictive  More specialist suppliers needed to meet library needs 20

UCL LIBRARY SERVICES Workshop 5  Staffing, Equality and Diversity  Staffing – Look at temporary and Acting Up roles again  Staff development for teaching skills  Systems and Processes  IT support in the evenings inadequate  More access to IT equipment for induction, also IPADs, also software licensing  Library staff and student don’t have access to the same desktop 21

UCL LIBRARY SERVICES Your Ideas: Workshop 4  Student Experience  New expanded name for KPA needed to embrace NHS  Measure user experience via surveys; include NHS in Library Surveys  Extension of opening hours would require staffing presence  RFID – could be implemented at any time (not just during the Summer).  Staffing, Equality and Diversity  Enhanced staff training and development, allowing staff to take on new tasks they are interested in – creating more flexible opportunities – would be welcomed  Opportunities for work shadowing would be welcomed  More opportunities to sit on interview panels would be welcomed 22

UCL LIBRARY SERVICES Your Ideas: Workshop 4  UCL Library Staff Survey in years when UCL Staff Survey is not run?  Focus would be on service improvement and service development  Issue for Staff Development and Training Committee  More detailed information about SMT business (agenda and Minutes). Consultation on issues where appropriate.  Links to SMT Minutes on LibNet sent after Workshop 23

UCL LIBRARY SERVICES Your Ideas: Workshop 4  Finance, Management Information and Value for Money  Offering library management services to new NHS sites for fee noted as possible development  Offering new services to NHS users.e,g, OA repository services (not fee-based)  Monitoring requires better KPIs  Distribute NSS and SB/ISB results around all library sites  Systems & Processes  UCL desktops not adequate for all needs  WTS problematic  How much leeway is there to run ‘unmanaged’ machines?  Alma in Implementation needs to allow sufficient time for testing 24

UCL LIBRARY SERVICES Your Ideas: Workshop 4  Sustainable Estate  650 extra learning spaces noted as being provided for Bloomsbury estate  Greater transparency in decision making needed when site requirements for estates development identified  Better long-term planning needed. Construct a rolling 3-year plan?  Communications, Outreach and Open Access  More visits by senior staff to site libraries needed. Set a target of at least one visit per year  More opportunities for feedback on developments would be valuable  More team meetings/exchange of experience sessions would be helpful  For Open Access to succeed, interaction with academics essential 25

UCL LIBRARY SERVICES Your Ideas: Workshop 3  Student Experience  Make Student Experience more equitable across sites  Resources, Money, Space  No social space for students on this site  ‘Student Experience’ does not embrace NHS users  Opening Times – extensions require staffing and security presence and some form of IT support  Staffing, Equality and Diversity  Library is generous in training provision, but central UCL provision of training is relatively poor  Time for staff training is difficult in smaller sites  Backup for evening cover difficult. Solve by using Security staff?  Create opportunities for work shadowing across the Library 26

UCL LIBRARY SERVICES Your Ideas: Workshop 3  Systems & Processes  Automate ingest of membership records in Aleph for Hospital staff?  Recruitment processes and workflows not transparent enough  Sustainable Estate  Need to define more explicitly responsibilities for NHS/HE sites on who is responsible for estate management  Communications, Outreach and Open Access  Generic Library Finance id helpful  Working Groups need to communicate outputs better  Make more use of LibNet  Health and Safety comms well developed 27

UCL LIBRARY SERVICES Your Ideas: Workshop 2  Student Experience  24-hr opening everywhere  Upgrading computers  Information skills – more staff involvement  Staffing, Equality and Diversity  More comms re training  More permanent staff  Finance, Management Information, Value for Money  Sell stuff – USB sticks, bags  Give away USBs to promote Library’s service  Systems & Processes  Staff and student desktops are different; should be the same 28

UCL LIBRARY SERVICES Your Ideas: Workshop 2  Sustainable Estate  Plans for Special Collections in UCL East and Bloomsbury  650 extra learning spaces in library footprint  Communications, Outreach and Open Access  Marketing and promotion of library services  Marketing internally and externally  Work with students between A-level and arriving at UCL  Communication in the Library  More consistent communication 29

UCL LIBRARY SERVICES Your ideas: Workshop 1  Communication  More detailed communication  is best (blog is storehouse)  Twitter – used mainly by students  S: drive and LibNet. Not everything is open. S: drive should be open  Group plans should be available to all staff 30

UCL LIBRARY SERVICES Your Ideas: Workshop 1  Communications timetable for external communication required  Finding useful images difficult. Ask Library’s IT team to organise library images so they are easier to find and use  Outreach  Need an Outreach budget. Exhibitions budget exists  We need a Public Engagement Strategy  More staff for Public Engagement  Don’t use Public Engagement. Better name is Outreach  Student Experience  Lack of space a problem; but 650 new learning spaces coming into library footprint  Research-based learning. Library has already developed modules with 2 new Departments. These can be used as prototype for further work 31

UCL LIBRARY SERVICES Your ideas: Workshop 1  We record hours for teaching and get paid for it?? UCL Museums do this already  Radical review of subject librarian timetable for training needed  Overseas (postgrad.) students – some lack basic information and research skills? In IoO, some staff do teaching in these areas 75% of the time  Finance, Management Information, Value for Money  Special Collections set up a Friends network?  Imperial War Museum have gone down commercial route – a model for UCL Library Services? 32