Care Provider Event 24 th March 2014 Welcome. Agenda Improving Quality of Care Market Financial Viability Accreditation and Enrolment – Sproc.net What’s.

Slides:



Advertisements
Similar presentations
Booking & Choice Colin Innes Executive Lead Choose and Book.
Advertisements

Framework Agreement for Social Care and Support Services that Enable Individuals to live in the Community Potential Lead Provider Event 17 May 2011.
Quality Framework Historical Context of the QPA award in Shropshire First introduced in 2004 for Residential and Nursing care, 2008 for Domiciliary.
Suppliers Information Sharing Event Penni Barker & Sharon Hindley Supporting Families Commissioning Managers and Fleur Hobbs-McLernon Category Lead, Care.
Productive Engagement Mobilising Community Capital Productive Engagement Working Group 12 th April 2011.
Health and wellbeing boards and Police and Crime Commissioners.
Sughra Nazir Care Excellence Partnership.  Introductions  Care homes or domiciliary care?  About me.
Oxfordshire Clinical Commissioning Group Oxfordshire CCG Annual Public Meeting 25 September 2014.
A collaborative approach to facilitating evidence-based practice in the Bradford and Airedale NHS community Caroline Storer Rebecca Williams Andy Arnfield.
MassHealth Demonstration to Integrate Care for Dual Eligibles One Care: MassHealth plus Medicare Implementation Council Meeting January 9, :00 PM.
Commissioning for Culture, Health and Wellbeing Ian Tearle Head of Health Policy Directorate of Public Health, NHS Devon Wednesday 7 th March 2012.
Community, Health and Social Care Directorate Integrated Commissioning Unit.
Children & Young People’s Network meeting Shaping the Bristol Health & Wellbeing Strategy for local children and young people Claudia McConnell,
Safeguarding Adults Board 6 th Annual Conference Adult Safeguarding and the NHS Alison Knowles Commissioning Director NHS England, West Yorkshire.
Positive Engagement: a local government perspective Andrew Cozens Strategic Adviser, Children Adults & Health Services 19 September 2006.
1 Mental Health Act and Mental Capacity Act. 2 Agenda 1. Mental Capacity Act – Deprivation of Liberty Safeguards 2. Modernising Mental Health Act function.
Adult Care and Support Commissioning Strategies Sarah Mc Bride - Head of Commissioning, Performance and Improvement Ann Hughes – Acting Senior.
Support and aspiration: A new approach to special educational needs and disability Ann Gross, DfE 7 November 2011.
Long Term Conditions Overview Tuesday, 22 May 2007 Dr Bill Mutch.
Health Quality Matters Joan Plant Head of Service Improvement September 2013.
JOINT STRATEGIC NEEDS ASSESSMENT Rebecca Cohen Policy Specialist, Chief Executive’s.
Framework for the Inspection of services for children in need of help and protection, children looked after and care leavers. Gani Martins Assistant Director.
Health Overview Policy and Scrutiny Panel Update on Health Reform Proposals James Foster North Somerset Council.
1 The Care Act and Social Care Markets June 2014.
Health, Wellbeing and Social Care Scrutiny Committee.
Slide 1 Children & Young People’s Services Change in Children & Young People’s Services Integrated Family Support Market event 7 November 2012 “Bristol's.
Where is Social Care Heading? Wendy Balmain Great British Care Show 2 nd May 2012.
Support to live at Home Providers event 29 th August 2014.
Joint Reviews of Local Authority Social Services JOINT REVIEW OF SALFORD COUNCIL 17 th June 2003.
Registering the care sector – next steps Dr Linda Hutchinson Director, Care Quality Commission National Care Association Conference, 21 October 2010.
The Leeds Joint Health and Wellbeing Strategy Explaining the approach to creating the refreshed Joint Health and Wellbeing Strategy for Leeds and.
Listening to you, working for you Bexley’s Children’s Services Prevention Agenda Thriving Families Service Vision Children do not wait.
The Care Act Implications for Bolton 7 th April 2015 Rachel Tanner - Assistant Director Children’s & Adult Services.
Helping Families update Scrutiny Select Committee Meeting March 2013 Nick Page.
Social Care Topics September Introduction Social care update from NICE Overview of consultation process Discussion of proposed topics and scope.
Integration of Health and Social Care Keith Darragh – Assistant Director Safeguarding, Quality and Business Strategy.
November 2015 Common weaknesses in local authorities judged inadequate under the single inspection framework – a summary.
Strengthening the commitment
CARE PROVIDER FORUM 30 th January 2015 Welcome. JULES GREGORY Market Manager – Bed Based Care JENNET HARTRICK Market.
Commissioning for Better Outcomes Dr Karen Newbigging Health Services Management Centre.
1 Consultation: Framework Contract for Home Support and Care Homes with/out nursing 1 June 2011.
Care and Support White Paper. Overview The Care and Support White Paper was published alongside the draft Care and Support Bill and a progress report.
HEALTH AND CARE STANDARDS APRIL Background Ministerial commitment 2013 – Safe Care Compassionate Care Review “Doing Well Doing Better” Standards.
Care Home 22 nd January AGENDA Welcome and introduction Presentation on the principles of the draft contract Feedback from the engagement sessions.
Adult Social Care in 2014 A brief summary of what’s happening CAS Health and Social Care Forum 29 January 2014.
A Common Assessment Framework for Adults – Development 12 February 2008 Carl Evans Social Care, Local Government and Care Services Directorate Department.
1 Micro-tendering Tuesday 12 th June 2012 Wednesday 13 th June 2012.
Contract Management Friday 20 July Agenda 1.Welcome and introductions 2.Supplier Relationship Management – an overview 3.Group exercise and feedback.
HASC Presentation 30 June 2010 Michael Williams. This has been a challenging year as the leadership team at corporate and departmental levels have changed.
Joint Contracting and Accreditation Process Nottingham City Council and NHS Nottingham City CCG.
Mark Lobban Engaging Stakeholders in the New Joint Commissioning Arrangements for Children and Young People.
Older People’s Services South Tyneside Annual Update
1 Supplier Selection Policy & Outcome Scoring October 2012.
Care Home Market Provider Forum 26 th May Agenda Agenda items LeadTime Welcome and introduction Sukhdev Dosanjh – Assistant Director Commissioning.
Healthy Lives, Healthy People A consultation towards developing the East Sussex Health and Wellbeing Strategy
March 2012 Social Care Reform Integration – where we are now and where are we going David Behan – Director General Social Care, Local Government and Care.
Y O U R C O U N C I L Dynamic Provider Framework Home Care Presented by: Preeya Madhoo – Head of Category Management Jane Love – Interim Head of Commissioning.
Provider Briefing Care Homes 2017
Salford’s Market Position Statement
NYHQ DSRIP Primary Care & Behavioral Health Committee Kick-Off Meeting
Early Intervention and Prevention Community Support for Vulnerable People and Carers Provider Events 2016.
East Sussex Better Together Alliance
Webinar 3: Education Provisions in Prisons
NYHQ DSRIP Cultural Competency & Health Literacy Committee Kick-Off Meeting March 2015.
Louise Spencer Associate Director Quality and Nursing July 2018
All Wales Safeguarding Procedures Review Project
Improving Care for Older People in Acute Care
DRAFT Commissioning Plan Consultation
Strategy
Guidance for Safeguarding Concerns
Presentation transcript:

Care Provider Event 24 th March 2014 Welcome

Agenda Improving Quality of Care Market Financial Viability Accreditation and Enrolment – Sproc.net What’s Coming Our Way?

Improving Quality of Care

Summary of Quality Framework Why… -Emerging duty to drive up quality -Informed decisions about care…. ‘peace of mind’ -Better provider selection

Update… An effective system in place for judging quality based on outcomes New tools in place to analyse & track quality over time…. …leading to evidence based interventions (improvement plans & suspensions)

Update… Provider ratings integrated into the micro-tendering process for provider selection: OA Care Homes - Oct 13 Home Support - Dec 13 Corporate targets set for ‘Poor’ Rated & Provider SAQ returns.

Council Plan measure to reduce proportion of homes showing as ‘Poor’ or ‘Unrated’ from 37% March 2013 to 17% March 2014….at Quarter is showing 22.7% Update…

Procurement of new home support packages – percentage procured via SProc.net – target 75% Update…

Engagement with service user reps & Citizen Led Commissioning Board Fully supportive of our approach to quality Have advised on presentation of public information Working with ‘Poor’ rated providers Collaboration with our Partners: Quality Leads in NHS CQC Healthwatch Update…

ABC Care Home 123 Quality Street, B1

ABC Care Home 123 Quality Street, B1 Marketing Strategies should include customer / families feedback. Testimonials are powerful in the decision making process! mingham.co.uk

Next Steps… Complete design & launch public ratings Greater use of commissioning intelligence: Training Needs Analysis Planning for Care Bill implementation Identify themes that require further investigation and response Review / Refine current SAQs Include wider categories e.g. Extra Care Housing, Support Living & Specialist Care Services

Care Home & Home Support Self-assessment 435 Care Homes & 150 Home Support Providers involved in the process Completion rate 87% for Care Homes & 73% for Home Support Completion periods are first three weeks of January, April, July & October

Examples of how Self-assessment data is used Healthcare support to Care Homes pilot NHS work on unplanned hospital admissions, falls prevention, tissue viability, medication audit and nutrition monitoring Adult Safeguarding Board – work to improve awareness and use of Mental Capacity Asessments & Deprivation of Liberty Safeguards in Care Homes

Examples of how Self-assessment data is used Supporting national agenda on digital inclusion Assisting planning for Care Bill changes affecting self-funders Monitoring recruitment of Birmingham citizens (particularly those currently unemployed)

Developing a Citizen Judgement of Care Home & Home Support Services Use of citizen rating & feedback via Healthwatch Birmingham website/postcards Social workers recording citizen’s choice of desired outcomes when Support Plan is drawn up At review, citizen rating each outcome – fully achieved, partially achieved, not achieved at all Aggregate of outcome achievement for all BCC- funded citizens could be used in provider score

League Tables Requested by some providers Identified as important by Citizen-led Quality Board Quality scores already in the public domain through Freedom of Information requests - league tables are one way of presenting this information

League Tables For Care Homes, should they only compare ‘like with like’? Care Home League table could be segmented by: Nursing/non-nursing care Size of home User Group How do we show non-completion of SAQ?

Developing an Excellence Award Recognition for providers delivering consistently high quality outcomes in all areas Overall score over 95 and each ASCOF area Good (score 80 or over) for two consecutive quarters? Positive feedback from citizens? Other measures/evidence?

BREAK

Market Financial Viability Why? - Care Bill

What is in the Experian Report? Business Identification Corporate Structure Credit Rating Risk Score Public Record Information Detailed Payment Information Financial Information Directors Information Credit Account Information Sharing (CAIS)

Go to: Go to: ‘New Supplier Registration’ box 3 Webinars to supportwww.sproc.net Wednesday 26th March15.00 – 16.30https://www4.gotomeeting.com/register/ Tuesday 1 st April15.00 – 16.30https://www4.gotomeeting.com/register/ Wednesday 9 th April10.00 – 11.30https://www4.gotomeeting.com/register/ Accreditation and Enrolment

3 weeks initial registration period (24 th March – 7 th April) 3 weeks of micro-procurement training (predominantly YA) (14 th April – 2 nd May) Micro-procurement for YA bed based begins on 6 th May 2014 Accreditation and Enrolment

What’s Coming Our Way?

Account Management

What’s Coming Our Way? Account Management Contract Management

What’s Coming Our Way? Account Management Contract Management Service Billing and Receipting

What’s Coming Our Way? Account Management Contract Management Service Billing and Receipting Electronic Call Monitoring System (ECMS)

What’s Coming Our Way? Account Management Contract Management Service Billing and Receipting Electronic Call Monitoring System (ECMS) Management Information (MI) Data

What’s Coming Our Way? Account Management Contract Management Service Billing and Receipting Electronic Call Monitoring System (ECMS) Management Information (MI) Data Social Value Act / BBC4SR

What’s Coming Our Way? Account Management Contract Management Service Billing and Receipting Electronic Call Monitoring System (ECMS) Management Information (MI) Data Social Value Act / BBC4SR Service Review / New Offer tail.aspx?AgendaID%3d77887

General Quarterly Care Provider Forums Monday 23 rd June 2014Faraday Wharf Monday 22 nd September 2014Faraday Wharf Wednesday 11 th December 2014Faraday Wharf What’s Coming Our Way?

Specific Social Value Act /BBC4SR Meeting Wednesday 14 th May 2014Faraday Wharf Tuesday 20 th May 2014Faraday Wharf What’s Coming Our Way?

Useful Contacts Chris Brothwood – Jules Gregory – Jennet Hartrick – Matrix-SCM –