Care Provider Event 24 th March 2014 Welcome

Agenda Improving Quality of Care Market Financial Viability Accreditation and Enrolment – Sproc.net What’s Coming Our Way?

Improving Quality of Care

Summary of Quality Framework Why… -Emerging duty to drive up quality -Informed decisions about care…. ‘peace of mind’ -Better provider selection

Update… An effective system in place for judging quality based on outcomes New tools in place to analyse & track quality over time…. …leading to evidence based interventions (improvement plans & suspensions)

Update… Provider ratings integrated into the micro-tendering process for provider selection: OA Care Homes - Oct 13 Home Support - Dec 13 Corporate targets set for ‘Poor’ Rated & Provider SAQ returns.

Council Plan measure to reduce proportion of homes showing as ‘Poor’ or ‘Unrated’ from 37% March 2013 to 17% March 2014….at Quarter is showing 22.7% Update…

Procurement of new home support packages – percentage procured via SProc.net – target 75% Update…

Engagement with service user reps & Citizen Led Commissioning Board Fully supportive of our approach to quality Have advised on presentation of public information Working with ‘Poor’ rated providers Collaboration with our Partners: Quality Leads in NHS CQC Healthwatch Update…

ABC Care Home 123 Quality Street, B1

ABC Care Home 123 Quality Street, B1 Marketing Strategies should include customer / families feedback. Testimonials are powerful in the decision making process! mingham.co.uk

Next Steps… Complete design & launch public ratings Greater use of commissioning intelligence: Training Needs Analysis Planning for Care Bill implementation Identify themes that require further investigation and response Review / Refine current SAQs Include wider categories e.g. Extra Care Housing, Support Living & Specialist Care Services

Care Home & Home Support Self-assessment 435 Care Homes & 150 Home Support Providers involved in the process Completion rate 87% for Care Homes & 73% for Home Support Completion periods are first three weeks of January, April, July & October

Examples of how Self-assessment data is used Healthcare support to Care Homes pilot NHS work on unplanned hospital admissions, falls prevention, tissue viability, medication audit and nutrition monitoring Adult Safeguarding Board – work to improve awareness and use of Mental Capacity Asessments & Deprivation of Liberty Safeguards in Care Homes

Examples of how Self-assessment data is used Supporting national agenda on digital inclusion Assisting planning for Care Bill changes affecting self-funders Monitoring recruitment of Birmingham citizens (particularly those currently unemployed)

Developing a Citizen Judgement of Care Home & Home Support Services Use of citizen rating & feedback via Healthwatch Birmingham website/postcards Social workers recording citizen’s choice of desired outcomes when Support Plan is drawn up At review, citizen rating each outcome – fully achieved, partially achieved, not achieved at all Aggregate of outcome achievement for all BCC- funded citizens could be used in provider score

League Tables Requested by some providers Identified as important by Citizen-led Quality Board Quality scores already in the public domain through Freedom of Information requests - league tables are one way of presenting this information

League Tables For Care Homes, should they only compare ‘like with like’? Care Home League table could be segmented by: Nursing/non-nursing care Size of home User Group How do we show non-completion of SAQ?

Developing an Excellence Award Recognition for providers delivering consistently high quality outcomes in all areas Overall score over 95 and each ASCOF area Good (score 80 or over) for two consecutive quarters? Positive feedback from citizens? Other measures/evidence?

BREAK

Market Financial Viability Why? - Care Bill

What is in the Experian Report? Business Identification Corporate Structure Credit Rating Risk Score Public Record Information Detailed Payment Information Financial Information Directors Information Credit Account Information Sharing (CAIS)

Go to: Go to: ‘New Supplier Registration’ box 3 Webinars to supportwww.sproc.net Wednesday 26th March15.00 – 16.30https://www4.gotomeeting.com/register/ Tuesday 1 st April15.00 – 16.30https://www4.gotomeeting.com/register/ Wednesday 9 th April10.00 – 11.30https://www4.gotomeeting.com/register/ Accreditation and Enrolment

3 weeks initial registration period (24 th March – 7 th April) 3 weeks of micro-procurement training (predominantly YA) (14 th April – 2 nd May) Micro-procurement for YA bed based begins on 6 th May 2014 Accreditation and Enrolment

What’s Coming Our Way?

Account Management

What’s Coming Our Way? Account Management Contract Management

What’s Coming Our Way? Account Management Contract Management Service Billing and Receipting

What’s Coming Our Way? Account Management Contract Management Service Billing and Receipting Electronic Call Monitoring System (ECMS)

What’s Coming Our Way? Account Management Contract Management Service Billing and Receipting Electronic Call Monitoring System (ECMS) Management Information (MI) Data

What’s Coming Our Way? Account Management Contract Management Service Billing and Receipting Electronic Call Monitoring System (ECMS) Management Information (MI) Data Social Value Act / BBC4SR

What’s Coming Our Way? Account Management Contract Management Service Billing and Receipting Electronic Call Monitoring System (ECMS) Management Information (MI) Data Social Value Act / BBC4SR Service Review / New Offer tail.aspx?AgendaID%3d77887

General Quarterly Care Provider Forums Monday 23 rd June 2014Faraday Wharf Monday 22 nd September 2014Faraday Wharf Wednesday 11 th December 2014Faraday Wharf What’s Coming Our Way?

Specific Social Value Act /BBC4SR Meeting Wednesday 14 th May 2014Faraday Wharf Tuesday 20 th May 2014Faraday Wharf What’s Coming Our Way?

Useful Contacts Chris Brothwood – Jules Gregory – Jennet Hartrick – Matrix-SCM –