 FOCUS ON PEFORMANCE  Six Divisions and Offices  Over 60 employees  Internal and External customers ADMINISTRATION

 Audits by URMMA have resulted in maximum scores (100% compliance) since 2008;  Recruitment, selection and appointment procedures.  All discipline and termination procedures, Written job descriptions that meet current requirements.  Ensuring that policies have prohibitions against discrimination, harassment and any other illegal activity. Human Resources

 Compliance review by URS look at all policies and procedures for administering all Retirement Systems;  Policies defining eligibility for coverage  Calculation, reporting and payment of appropriate contributions.  Document processes for enrollment, change in status and leave periods of all employees.  Management of plan related records for all employees. Human Resources

 Major Audit by URS this year as a result of legislative mandate.  “The results indicate West Valley City meets compliance requirements in the administration of the URS Defined Benefit Plan. We commend city management for their efforts to comply with Title 49” Human Resources

 Financial Audit  Reviews payroll and benefit payments  Cash outs (PTO)  Contributions made to URS and ICMA-RC  Employee Accrual formulas Human Resources

 Compliance Audit each year by the Administrative Office of the Court  New Judge begins February 1 st.  Recording Systems in both Court Rooms  Virtually paperless by January 1,  Cross training of all clerks.  New phone system installed. (6000 calls per month)  Conduct online traffic school  Improved Safety; New monitoring systems added safer prisoner tracking, added one more bailiff, new x-ray machine for front, new safety pylons in front.  Legal department acts as the hearing officer Justice Courts

 AUDITED EVERY DAY BY EVERY EMPLOYEE  Code complaint tracking using web map Automatically s public complaints instantly to the Code Enforcement Officer for that geographic area.  Graffiti Control - GPS photos are sent to police dept before abatement, along with ability to receive graffiti photos in text messaging this streamlines cleanup, prosecution, and tracking of graffiti incidents.  Agenda to Go – mobile agendas for Council using SIRE – Paperless workflow  HP leases for all Police computers on four year rotation which saves down time and money to support outdated equipment.  Created a police information portal for use by patrol and police intelligence for internal communication secure on the city website. Management Information Systems (IT)

 performance reviews each year!  UCCC Foundation – 501-3c non profit status  Reviewing with Council shortly structure and by laws.  CAI – Attendance at Center for calendar year was at 95,000 vs goal of 70,000  CAI - Total number of events held – 1690  CAI – Volunteer hours just under hours UCCC

UCCC Performance Measure

 Filmed content and interviews for WVCTV and WVC Facebook production stories.  Provides ongoing documentation and historical photography for all City economic development projects.  Provides fire and police incident photography  Assists all departments with projects as assigned.  Assists PR in providing photos for stories in local newspapers.  Raised over $25,000 in donations from various sources to assist UCCC and the City  Key in the planning and implementation of City events and special projects Office of Photography, Videography, Special projects and Events –

Community and Media Relations

Public Relations & Neighborhood Services  Media Relations  Online Communications  WVCTV  Events  Neighborhood Services  Marketing  Printing  Newsletters  Graphic Design  Clean & Beautiful Committee  Youth Council  Departmental Support for all PR activities

Media Relations Six Month Average  106 stories pitched weekly  20 positive stories run weekly

Online Communications Six Month Average  Facebook  97% increase in followers  18,687 impressions weekly  Twitter  24% increase in followers  5,820 impressions weekly  Website  6,520 visitors weekly  A+ Sunshine transparency score

WVCTV Six Month Average  2 new programs weekly  236 viewers weekly

Events Past Six Months  WestFest  PetFest  Fallen Hero’s Dream Ride  Giving Tree  Safety Fairs  Block parties (not associated with NNO)  National Night Out  National Award Winner, 2012  34 block parties and events in August

Neighborhood Services Past Six Months  Attended 76 events  Attended 31 meetings  Made 60 contacts per week on average  Hired part time Community Engagement Specialist  Will be implementing additional programs in 2013