Creating Excellence in the International Payment Experience Felipe Talavera - VP of engineering
Today 2 Who We AreInternational Payment Problem Market Solution
Flywire: Company Overview Our Mission: To make large-sum payments borderless, making it easy for Citizens Of The World to live, study, travel & consume around the globe Key Facts Global Organisation: 5 Offices & 100+ employees Profitable & growing over 100% Processing $2B, adding new Institutions / Qtr. Investors: Fidelity, FJME, Kibo, Bain, Spark
The Trusted Choice of Int’l Students 950+ Education partners around the globe 220 Countries/territories where we have processed payments from 100 Local currency & payment methods $2B Money moved over the last year
The Problem
Cross-Border Payments Are Painful SENDER Legacy Banking Platforms High Fees Short Balances No Help 200+ Countries & Territories 100 Languages 1,000s Of Banks ~190 Currencies RECEIVER Cross-Border Bill Delivery Customer Support Funds Reconciliation Processing Costs 6
HIGH ACQUISITION COST & RETENTION IS HARD Remittance Industry Built on Sending HIGH BANK FEES LARGE FINANCE TEAM RECONCILIATION IS HARD RECEIVER HAS LITTLE CHOICE OR CONTROL Consumer
GET STARTED SELECT METHOD PROVIDE DETAILS MAKE PAYMENT TRACK & CONFIRM How It Works … 8
Marketplace of Payment Methods SELECT METHOD User books payment in their home currency via bank transfer, credit/debit, online banking EXCHANGE Flywire receives payment & performs foreign exchange conversion PAYMENT Flywire sends funds every day to the bank account
Avoid Fraud Risk Eliminate Unidentified & Short Balance Payments Reduce Manual Reconciliation Dedicated Customer Support Convenient Payment Tracking Eliminate Short Balance Payments Avoid Inflated Exchange Rates & Fees 4.33/5 stars Source: 2013 peerTransfer Customer Service Survey BENEFITS FOR INSTITUTIONS / RECEIVER BENEFITS FOR STUDENTS / SENDER Dedicated Customer Support 4.19/5 stars SCHOOLS & FAMILIES LOVE FLYWIRE BENEFIT TO THEINSTITUTION BENEFIT TO THE STUDENTS & FAMILIES
The Market
Global Market Leader in Education Flywire provides a secure, streamlined international payment solution that saves time and money for educational institutions, students, and their families.
$53B Global Education Market 13
Global Payments Opportunity is Massive Current Market Int’l Education Payments Global Non-Cash Payments Market eCommerce, Checks, Transfers ~ $2T Cross-Border Billing Market Consumer & Business ~ $480b ~ $50b Source 1 Source 2 14 Approached by Numerous Companies inside other $40b+ cross- border payment markets to streamline inbound payments
Journey On…
Key Benefits ELIMINATE BANK TRANSFER FEES SUPPORTS ALL INTERNATIONAL STUDENTS ELIMINATES MANUAL RECONCILIATION FAST & EASY IMPLEMENTATION LOCAL, FAMILIAR OPTIONS FX TRANSPARENCY QUICK & SECURE DELIVERY 24/7 MULTI-CHANNEL SUPPORT for INSTITUTIONSfor PAYERS
Customer Support Excellence Multi-channel support guides students, parents & institutions PHONE LIVE CHAT MULTILINGUAL ONLINE MOBILE 24 x 7 Payment Alerts
Key Levers of GrowthAddressable Market pT Penetration Today Current Share Opportunity X Times Growth #1: Sign More Schools > More Int’l Students1,900,000470, %4.04 #2: More Int’l Students Served (at Signed Schools)470,000100, %4.70 #3: More Fx Coverage & Great Payment Methods %1.67 #4: Serve Int’l Students for More School Years %3.64 #5: Support More of Int’l Student Financial Needs %1.49 Share of Potential Market Today % Land Grab First Sight Share of Wallet Clear Path to Continued Exponential Growth (In the Education Market Alone) Note: Data from Fall 2014
Visibility in the Business Real-Time Analytics Transactions, Payment Volume, Fx %, Revenues, Settlement Time, Case Reasons Run Analytics by: School Currency/Method Region Conversion Funnel A/B Testing Results Live Payment Map
3 Strategic Imperatives 1.Build an Industry Leading Global Payments Platform 2.Perfect the EDU Vertical 3.Prove New Vertical > Medical
Exciting Times Ahead… #GlobalMarketLeader in Education –Most Schools Added Record AY2016 –Hult signed for 3-Year exclusive Agreement –Multiple Tier-1 Universities signed from Competitors –Acquired Competitor in the UK Market > #1 in UK Market –Acquired Competitor in the Canadian Market New Subsidiaries in Asia Pacific (Singapore & Shanghai) –Lower COGs & Increase Fx Coverage New Consumer Products Launched (LEX Funds Flow & Account) New Corporate Identity Launched in September! Validating Additional Vertical –Multiple Hospitals in Agreement Review Process –6,000 International Patients / Year (Transactions $25k - $500k) 21 IN CLOSING
Why Flywire’s Rates are Lower Due to the volume of trades we make each day, Flywire is able to bundle funds and secure wholesale exchange rates. We pass those rates onto students, giving them access to exchange rates they are unable to receive on their own. Wholesale Foreign Exchange Rate £800 4% foreign exchange fee (typical banks charge 3-6%) No Bank Fees Bank Fees £30 £20,00 tuition delivered in full to the institution Institution Receives: £19,970 Student Pays: £20,830 + = + = £20,000 via bank £20,000 via → → Flywire is to Institutions