Ebola Response Network A Collaboration Group online at APAN

Table of Contents 2 What is APAN? How do Ebola responders use APAN? Individual User Profile Ebola Response Network group APAN groups used in crisis response since 2010 Support for Owners and Users

What is APAN? 3 Web-based, non.mil collaboration platform Developed to foster information and knowledge sharing between the United States Department of Defense and non-DoD entities Available to any user with an internet connection

APAN History and Governance US Dept. of Defense (DISA) was directed to develop a Defense Enterprise Computing Center (DECC) to host an Unclassified Information Sharing Service (UISS) for global use US Dept. of Defense Chief Information Officer (DOD-CIO) memo designated the All Partners Access Network (APAN) as the baseline service for UISS UISS funded by DISA (FY12-FY17) so it is free to all users DISA’s Multi National Information Systems Office (MNIS) designated as UISS Program Manager UISS Application Services Provider (ASP) provides:  Managment out of Pacific Warfighting Center (PWC) at Pearl Harbor, Hawaii  ASP provides 24 hour help desk, knowledge management assistance, training, customer engagement, exercise & crisis support  A Customer Engagement Specialist is assigned as liaison support for Humanitarian Assistance and Disaster Response (HADR) events – Lara Coutinho for Ebola Response Network.

International Conferences Operational Services Joint & Multinational Exercises & Events Scientific Research Scientific Research Security Cooperation Humanitarian Assistance / Disaster Relief Support Focused Team & Staff Collaboration Academia & Alumni Relations APAN USE CASES AFGHAN Info Sharing CENTCOM Typhoon Haiyan Philippines PACOM Japan Tsunami PACOM SOUTHCOM SOCOM NORTHCOM Australian HQ Joint Ops Center Africa Lion AFRICOM THIRDFLT US Naval War College Medical Research w/ Interagency / NGO’s AFRICOM Ebola Response Unified Assistance

Communities of Interest (COI) 6 1.Communities are the building blocks of APAN 2.Knowledge Management support is available 3.Community Owner Responsibilities: Control Visibility, Access and Membership Manage content Decide on which APAN tools to install Training and support is provided by the APAN team at no cost to owners or users.

APAN Statistics as of September Communities in all of APAN –43 African related communities – including Ebola Response Network 79,867 Registered users on APAN –703 registered members in Ebola Response Network (as of 8 DEC 14)

8 Active APAN Groups & SharePoint Sites as of 19 Sept 2014 AFRICOM’s Ebola Response Network group Groups = Zimbra Platform Sites = SharePoint Platform

APAN Registered Users FY14 9

User Profiles – enter your own data 10

Here is a map of Tyson’s Corner Add 30 minutes if you’re driving there around the holidays. Knowledge Sharing = more than file sharing!

Ebola Response Network on APAN 12 Upload and download files in galleries for each organization 20+ file galleries Post questions and offer answers in 12 different FORUMS Click on points on map to bring up content based on geographic location

Click on map to see Q&A in a Forum 13

Anyone can ask a question or offer an answer in the FORUMS 14 Alex Willard asked a question about home care packages and burial teams here Robert Blew offered his answer to one of Alex’s questions here

Over 20 media galleries to share files 15

UNMEER File Gallery 16 Upload files to your UNMEER gallery by clicking the “New Post” button

More APAN Tools Unstructured tools:  Blogs, Forums, Wikis  Private and group chat  mobile chat app just released  Commenting  Web conferencing rooms with audio and video recording features  Mentions, likes, and hashtags Structured tools:  Sharepoint 2010  File sharing  Metadata and tagging  Custom lists  GIS Mapping tools  Calendars  RSS feeds User Specific Tools:  Personal profiles  Private messaging  Private notifications  Filtered search  Mobile access  Low bandwidth options  Translation services (web page, chat, and documents)  Other Services & Tools:  Metrics per community and COCOM   Community Owners access only  accounts  Event registration tools  REST / API Services

Other APAN Features 18 Chat Translation Connect Mobile Lite

Build and maintain professional relationships across international and organizational boundaries Private Conversations Group Chat Private Chat Live Chat Rooms, Private Chat, and Private Messages

Chat – Chat.apan.org View multiple chat rooms and private chats at once

Page and Chat Translation Also use to translate, store, and share documents

Host online meetings with team members located around the globe Record sessions Use webcams for video Screen sharing options APAN Connect

APAN Mobile APAN LITE Mobile and Lite (text only) versions

Open 24 hours weekdays Support Phone Hotline Support Web Ticket Knowledge Base articles Live Online Training support/default.aspx APAN Support Center

25 Examples of APAN in real life Africa Endeavor Exercise – annual exercise using APAN since 2010 Participants include: 40 African Nations ECOWAS ECCAS African Union Additional partners from US and Europe

Africa Endeavor on APAN 26 African Union has their own chat room on the APAN community. This is a blog post asking people to contact AU staff for specific meeting times to meet in the live chat room.

ECOWAS participants in Africa Endeavor Exercise 27 There are 8 people who have joined APAN and added “ECOWAS” to their user profile. This screenshot shows the search result when searching APAN for “ECOWAS” and filtering for “People.”

Getting Started Guide Ask APAN Forum Knowledge Base Live Online Training Support Blogs Help Desk Hotline Objectives: Humanitarian Assistance / Disaster Relief Situational awareness Logistics coordination Participants: US Department of Defense and agencies Foreign countries (56) Non-Government Organizations Key Activities: Focus Groups Imagery sharing (media gallery) Operational View (google) Mission Update Briefs (blogging) Requests for Assistance (51 threads and 115 Responses) Requests for Information (88 threads and 302 Responses) Significant Events (blogging) Situational Reports / Updates (file sharing) Operation Unified Response Haiti Relief Mission Examples of APAN in real life

Objectives: Humanitarian Assistance / Disaster Relief Situational awareness Information distribution Participants: US Department of Defense and agencies Foreign countries Non-Government Organizations DOD Family Members Key Activities: Situational Reports / Updates (file sharing/ blogging) Information Distribution (content pages/blogging/forums) Imagery sharing (media gallery) Requests for Information (forum) Japan Earthquake Support & Virtual CMOC Japan Earthquake & Tsunami 2011 Examples of APAN in real life

Typhoon Haiyan Support November 2013 APAN KM Team created 8 communities related to the typhoon (6 were activity used) Support Desk and KMs worked closely with community owners and knowledge managers 24/7 and assisted with community management and gardening APAN Development and GIS team on-call to provide updates APAN Team of 4 traveled to Manila and Cebu, Philippines Examples of APAN in real life

Lessons Learned from other HADR events that used APAN: 31 What Works: Simplicity One or few groups with purpose stated in the description Leadership Buy-in Clear designation of group manager(s) Create Knowledge Management process early Home Page with links and guidance Tags Training materials Customize materials based off existing materials What Does Not Work: Multiple groups and multiple managers w/ no coordination or communication plan Absence of Knowledge Management Plan Waiting to implement sharing procedures Random file sharing with no categories “Build it and they will come”

NATO – multiple international programs National Defense University – Program for Emerging Leaders WMD, Regional Conferences Pacific Command – Waste to Energy Project Pacific Search and Rescue – international military and non military organizations U.S. Public Health Service Commissioned Corps Interagency Assessment, Monitoring, and Evaluation (AME) Working Group Joint Fires Support – 20 agencies, 13 partner nations Special Operations Command J3 International Other Examples

Questions?