PRESENTED BY Lydia Hall, Recruiting Manager Brittany Henderson, Enrollment Services Counselor/ NSO Coordinator CLASH OF THE TITANS: Integration of Academic Records, Admissions, & Financial Aid

OBJECTIVES Explain the duties of each division Review a day in the life of a student before Enrollment Services Explain the One-Stop process Learn how your institution can benefit from this practice Help you get on board

WHO IS YORK TECH?

One College. Many Opportunities. Main Campus | Rock Hill, SC Chester Center | Chester, SC Indian Land Center | Indian Land, SC

ACADEMIC RECORDS Keeper of all student records Evaluation of transcripts Graduation Residency Verification of Enrollment AT YTC: Course Substitution/ Withdrawals

ADMISSIONS Recruitment – High Schools & Adult Ed Centers – Community Events – Business & Industry Territory Management Campus Tours AT YTC: Dual Enrollment/Middle College Presidential Scholars Coordinate & Facilitate Enrollment Events: – Discover YTC – New Student Orientation – Readmit Night – Connect YTC (Campus-Wide Registration Event) – Open Off-Campus Centers – Open Registration Labs

FINANCIAL AID Dependency Overrides Importing of FAFSA’s FA Verifications & Compliance Award financial aid packages Satisfactory Academic Progress (SAP) Federal Work Study AT YTC: Default Student Loan Prevention Individual Loan Counseling

OVERVIEW: THEN…  Results: Aggravated Confused Frustrated Decrease in retention Students were in a pinball machine!

LEADING CHANGE

Now … Admissions Academic Records Financial Aid Enrollment Services

ENROLLMENT SERVICES Academic Records, Admissions, & Financial Aid teams all now function as ONE entity with three subsets : Cross-Trained Informed regarding other department procedures Cohesiveness Confident Motivated

Q-LESS Online reservation system – Students can reserve their “spot” before coming to the college Counselors can access in their offices ONE-STOP CENTER Front-line for Enrollment Services & the College (including Off-Campus Centers): – Call Center & Welcome Desk – Specialize in Customer Service – 360-degree format for assisting students – Frequent department refreshers facilitated by ES staff

HOW CAN THIS BENEFIT YOUR SCHOOL? Cross training Meet enrollment goals An awareness of the students’ journey Centralized location for students’ convenience

BENEFITS: ACADEMIC RECORDS Able to be on one accord for transfer students in regards to Admissions process Drop Period: Students don’t have to meet with Academic Records. Process can be initiated with an ES team member During Graduation period, FA & Admissions can assist student with Academic Records inquiries

BENEFITS: ADMISSIONS Become a more effective counselor to prospective students by being knowledgeable regarding financial aid process Guide students through recruitment funnel expeditiously Increase yield Traveling Recruiters: FA & Academic Records can assist student with Admissions inquiries when absent

BENEFITS: FINANCIAL AID Educate Admissions teams on how to secure FA early Expedite FA process without student having to speak with a FA counselor during peak times Able to understand the disconnect regarding student’s enrollment status in relation to FA – “Why can’t I package this student?” – LIFE Scholarship

HOW TO GET EVERYONE ON BOARD Strategic Enrollment Management (SEM) requires the entire college to be on one accord Keys to Success: – Frequent Department Refreshers – Efficiency – Cross-training = Superb Customer Service – Delivery of correct information secures the validity of your department

QUESTIONS

CONTACT US: BRITTANY HENDERSON LYDIA HALL