KAIZEN activities for improving health care and hospital management 2015 KAIZEN Training of Trainers.

Slides:



Advertisements
Similar presentations
Care Coordinator Roles and Responsibilities
Advertisements

Jack Silversin, DMD, DrPH
CLINIC NET Clinic net an automated system designed to handle all clinic processes which include administrative, financial and medical processes reducing.
Digital Domain India Hospital Management Information System Salient features Product Development/Installation of Hospital Management System. The outstanding.
HICC An Infection Control Committee provides a forum for multidisciplinary input and cooperation, and information sharing This committee should include.
ACCESS TO MENTAL HEALTH CARE IN ROMANIA Adina BITFOI M.D., Psychiatrist Romanian League for Mental Health.
SUPPLY CHAIN’S ROLE IN FACILITY ACQUISITIONS – NEW & PRE-OWNED PEER ROUNDTABLE/FORUM.
COMMUNITY HEALTH FUND Best Practices in Tanzania Workshop Singida District Council Juma H.Tantau CHF Coordinator.
Stockouts: The legal framework Sasha Stevenson 25 July 2013.
The Role of Information Technology For A Private Medical Practice Noel Chua Rosalinda Raymundo.
Shaping a service Colin Hughes Consultant Nurse - Older People (Mental Health) Chesterfield Primary Care Trust.
1 Reducing Waste and Improving Health Care Processes Through the Application of Lean Sheri Eisert, PhD Associate Professor University of Colorado Health.
Risk management planning related to Health Information Technology
Medication Safety Standard 4 Part 3 – Documentation of Patient Information, Continuity of Medication Management Margaret Duguid, Pharmaceutical Advisor.
“Hospital Information System: A Transition to a Health Information System” Kiki Tsitoyanni Presales Manager Soren Hayrabedyan Consultant H-SYSTEMS, Health.
Introducing Quality Management in District Hospitals in Tanga Region First Experiences from Korogwe District Hospital.
Community pharmacy. Actions of community pharmacists in society Procurement of medicines that are suitable for human consumption Storage of medicines.
28 – 29 September 2011 Vedic Village Spa Resort Kolkata, India. Mohammad Dauod Khuram MD, MPH National Manager, Health Program Aga Khan Foundation, Afghanistan.
How to sustain Quality Improvement activities over time
by Joint Commission International (JCI)
QESTRAIN –project Personnel training model for integrated quality-environment-safety managements system in hospitals and public health services 1st Internal.
Pharmacy Services.
1 Graham Lloyd-Brandrick Burn Care Scene to Surgery.
OVERVIEW OF HOSPITAL INFORMATION SYSTEM. Hospital information system (HIS) is intersection of: 1.Information science 2.Technology 3.Healthcare.
Wimon Anansakunwatt, Uraiwan Silpasupagornwong, Umporn Yoobang, Naruemon Dhana, Monwarat Laohajeeraphan INTERVENTIONS TO IMPROVE MEDICATION SAFETY IN A.
  BEHIMS is a web based, completely integrated filmless and paperless ERP system designed to manage the administrative, financial and clinical aspects.
Dispensing to in and out patients or Drug distribution system
An Introduction to HIS Hou Hai-feng.
Risk Management, Assessment and Planning Committee III-4.
 Gap analysis:  Assess unmet need in the community  Assess current utilization of Infrastructure and Resources  Set Targets:  Based on community.
Safety organization and training. The biosafety officer and biosafety committee A safety policy, A safety manual, and Supporting programmes for their.
4C’s Clinic Redesign Operational Snapshot July 28, 2005.
Collaborative Fall Reduction Program Jane Swaim, RN CNO, Senior Vice President, Nursing Jeannie Smith RN, Clinical Data Coordinator, Quality Management.
Implementation of Collaborative TB/HIV Activities by ICAP: Success and Challenges Andrea Howard, M.D., M.S. 14 th Core Group Meeting of TB/HIV Working.
A Multi-sector Pandemic Preparedness and Response for Migrants and Host Communities, Svay Reing Province, Cambodia.
Scaling-up HIV Prevention Care and Antiretroviral Therapy at Primary Health Centers: A WHO/PEPFAR Collaboration Leadership.
Working in Partnership/Use of IT ELECTRONIC MATERIALS MANAGEMENT.
Assuring Safety for Clinical Techniques and Procedures MODULE 5 Facilitative Supervision for Quality Improvement Curriculum 2008.
Issue Analysis: Handling Patient’s Safely Nursing 450 Annie Cordova Ashley Cruz.
KEY LIFE HEALTH Plan Features. Plan Highlights  Easy to be a member.  Coverage for preventive care.  Worldwide emergency care.  A part of the community.
Process of Planning, Designing and Financing a Hospital
ED Stream Workshop Acute MOC
Ebola preparedness and Response in Lao PDR. Outline Objective The preparedness contingency plan Phase 1: Preparedness Phase 2: Contingency for response.
1 Data Quality Course Deirdre Baker TMA / MEPRS Program Office Management Control and Financial Studies Division Six Sigma MEPRS Management Metrics (S2M3)
SHOPS is funded by the U.S. Agency for International Development. Abt Associates leads the project in collaboration with Banyan Global Jhpiego Marie Stopes.
Revenue Enhancements and Cost Reductions Sherry Jensen, MBA VP, Finance and Clinic Operations Halifax Regional Medical Center August 14, 2013 Sherry Jensen,
Both refer to a group of systems used within the hospital or enterprise that support and enhance health care.
Objectives of the session
Prepared by: Imon Rahman Lecturer Department of Pharmacy BRAC University.
ADMINISTRATIVE AND CLINICAL HEALTH INFORMATION. Information System - can be define as the use of computer hardware and software to process data into information.
Hospital Accreditation Documentation Process & Standard Requirements
Objectives of the session
Objectives of the session
Rotary Global Grant Medical Supplies and Equipment for a Village Primary Health Care Center in South Sudan.
NANCY CHOBIN, RN, AAS, ACSP, CSPM, CFER CHOBIN & ASSOCIATES CONSULTING HOT TOPICS IN STERILIZATION AND DISINFECTION.
Lessons learned from implementing a full-package Electronic Medical Record System in Lesotho Outpatient Departments to improve Patient Waiting Time and.
Presentation to the Health Portfolio Committee Presentation to Health Portfolio Committee Free State Department of Health 15 APRIL 2003.
Objectives of the session
SHOPS is funded by the U.S. Agency for International Development. Abt Associates leads the project in collaboration with Banyan Global Jhpiego Marie Stopes.
Rapid scale up of Pharmacy module use at Mtwara region in strengthening Antiretroviral commodity management Yefta Emmanuel THPS - Pharmacy Technical Advisor.
Outpatients.
Lecture : Tasks and Responsibilities in the Management of Healthcare Wastes Which one do you want ? by Dr Mohammed Ali Al Zahrani.
Lesson 1- Introduction to Electronic Health Records
Clinical Engineering Lecture (3).
Basic Concept of 5S-KAIZEN-TQM Approach
5S-KAIZEN IMPLEMENTATION IN BMC
Patient Safety and Quality care Movement
Planning and Designing a Hospital
Lesson 1- Introduction to Electronic Health Records
Leadership Rounds Status Report
Presentation transcript:

KAIZEN activities for improving health care and hospital management 2015 KAIZEN Training of Trainers

Objectives of the session After the session, the trainees will be able to: – Understand KAIZEN can be adopted to improvement quality of care in both of developing countries and developed countries – Understand KAIZEN can improve hospital management; financial management, stock management, information management etc. – Understand KAIZEN can improve health care service provision 1

Word of “KAIZEN” in the world “KAIZEN” is now known worldwide as continuous problem solving process to improve working environment, process and conditions KAIZEN are adopted not only to clinical setting but also several hospital management settings in health care facilities Let’s go and see “actual improvements in hospital management and health care services by KAIZEN 2

Virginia Mason Medical Center (U.S.A.) In 2002, the hospital adopted Toyota Production System philosophies and practices to health care; Virginia Mason Production System (VMPS): – Customer first – Highest quality – Obsession with safety – Highest staff satisfaction – A successful economic enterprise The hospital staff have been improving the quality of patient care with VMPS VMPS, Virginia Mason Medical Center: 3

Actual improvement in Virginia Mason Medical Center Nurses were able to improve the flow of how they went about their day – eliminating wasted steps to get necessary medical equipment and supplies, and increasing time spent with patients – Steps walked per day fell from 10,000 from roughly 1,200 – Time in direct patient care was increased to 90% of their time from 35% VMPS, Virginia Mason Medical Cetnter: “Eliminating wasted nurses’ steps and increasing time to care patients” 4

Actual improvement in Virginia Mason Medical Center The finance department improved “Days Revenue Outstanding” Cash deposits improved from $471 million in 2003 to $794 million in 2009 Increased the revenue $323 million VMPS, Virginia Mason Medical Cetnter: “Faster revenue cycle” ,300,000,000 Tanzania Shilings 5

Actual improvement in the hospitals in Pittsburgh (U.S.A) TPS and KAIZEN done by the management level and service provision level cooperatively to reduce error in patient care, including the incidents of HAI Dropped in MRSA infection rate by approximately 70% after TPS, KAIZEN in many areas Eliminate MRSA in the hospital A Quest to Eliminate MRSA at the Veterans Health Administration’s Hospitals in Pittsburgh: 0VA%20MRSA% pdf 6

Mitchell’s Community Health Center (Cape Town) “Implementing a structured triage system at a community health center” More than 100 un-booked patient presenting daily at the health center, most of them were requesting reissuing of his/her prescription By KAIZEN, all patients are assessed properly according to the standardized protocol a number of patients requiring reissuing of the prescription was decreased by 50% Reference: Implementing a structured triage system at a community health centre using Kaizen 7

Mbeya Zonal Referral Hospital (Tanzania) In 2007, 5S-KAIZEN-TQM Approach was introduced to the hospital The hospital has been orienting hospital staff including students and new employees on 5S-KAIZEN continuously Almost all areas in the hospital are practicing 5S High performing areas in 5S are practicing KAIZEN The hospital is improving own hospital/health care services by 5S and KAIZEN 8

Actual improvement by KAIZEN in MZRH (1) Problems before KAIZEN Problems after KAIZEN The frequency of the several problems was reduced from 42 to 24 (42.9% reduction) The patients’ waiting time for the consultation was improved from 45 minutes to 15 minutes The KAIZEN was done by hospital staff at OPD in MZRH. “Reducing patient waiting time for the consultation at OPD” 9

Cont. Standardized instruction for daily staff allocation and monitoring book; Easy to allocate the staff 10

Actual improvement by KAIZEN in MZRH (2) The frequency of the improper waste management was reduced from 155 to 22. (85.8% reduction) The cost for procuring waste bin liners were also reduced (next slides) Problems before KAIZEN Problems after KAIZEN The KAIZEN was done by IPC team in MZRH. “Improving waste management in the hospital” 11

KAIZEN Implementation Transition of costs for procuring waste bin liners in MZRH 12

Conclusion of the session KAIZEN can improve and enhance several aspects of hospital management and health care services: – Hospital administrative management – Clinical administrative management – Quality of care – Infection Prevention Control – Patient and staff safetyetc. 13

Cont. Pharmacy Kitchen Laundry Medical record department General Store Engineering department X-ray Administration offices Wards Outpatient service departments Sterilization Department Operating Theater Mortuary Laboratory Training institutions for health 14 Physiotherapy Therefore, KAIZEN must be adopted to every work procedure in everywhere in RRHs

Conclusion (2) Possible to reduce costs/expenditure by KAIZEN; eliminating “waste” in working environment and working process Quality Improvement Cost 15

Thank you very much for listening 16