The world leader in serving science Customer Support & Service Organization.

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Presentation transcript:

The world leader in serving science Customer Support & Service Organization

2 Materials & Minerals Customer Support Organization Global Presence Over 20 Service Locations World Wide in 18 Countries Diversified Language Skills for Local Regions Over 100 Service & Technical Personnel Strategically Located in High Density Market Areas Gateway to Thermo Expertise for Process Instruments and Laboratory Solutions

3 Global Organization Positioned to focus on customer satisfaction San Diego, CA -Sales/Service -R&D & Engineering Santiago, Chile - Sales/Service Pune, India - Sales/Service Adelaide, Australia - Sales/Service - Production - Minerals Technology Gloucester, UK - Sales/Service - Technology Erlangen, GR - Sales/Service - Technology Pierrefitte, FR - Sales/Service Washington, USA - Sales/Service Shanghai, China - Sales/Service Kuala Lumpur, MY - Sales/Service Bahrain - Sales/Service 100% Owned Subsidiary of Thermo Fisher Scientific

4 Customer Support: Cement & Coal  30 Service Engineers  Local stocks of spare parts  Multiple service options Comprehensive maintenance contracts Services only contract Time & Material contract Remote support through modem  Application expertise

5 Shanghai/China Adelaide/Australia Sales & Service with Manufacturing Plant Service Sales & Service San Paulo/Brazil San Diego/USA Indiana West Virginia M&M Global Presence for Cement & Coal Pune/India Utah Texas Spain Bahrain Poland Germany

6 Recommended PSA Scope

7 Training Facilities – San Diego, CA