© Lloyd’s CSRP Governance 1 st June 2015

© Lloyd’s CSRP Investment Board - accountable for providing assurance to the CSRP Steering Group on how the CSRP will be funded 2 CSRP PbS Governance Structure LMG CSRP Sponsor & Steering Group CSRP Investment Board PbS Workstream Delivery PbS Programme Leadership CSRP Steering Group - accountable for the strategic direction of the programme including outcomes, senior stakeholder management, investment, benefits realisation and delivery timeline Key LMG:London Market Group CSRP:Central Services Refresh Programme AAC:Associations’ Administration Committee PbS: Post bind Submission DMW :AAC’s independent technical assurance partner Design Authority Design Authority - accountable for signing off the business & technology design, ensuring the solution is built to the design, and making recommendations on CSRP design matters to the Steering Group Programme Leadership - accountable for the day to day delivery of PbS project outcomes, resources, risks and benefits case Workstream Delivery- accountable for the day to day delivery of PbS workstream level outcomes, supplier management, resources and risks Model Accountabilities PbS Management Group DMW CSRP Management Group – Delegated subset of Steering Group, accountable for more hands-on and more frequent active decisions LMG - Act as champion of the modernisation agenda in the London Market CSRP Programme Manager CSRP Management Group PbS Management Group – Appointed by the AAC. Accountable for working in partnership by challenging the program and escalating unresolved issues to the Executive Steering Group AAC AAC – Accountable for coordinating and approving IMR change and challenging the program. Escalating dependencies, resourcing and scheduling conflicts to the CSRP Steering Group Cooperate with and ChallengeDirect Control and Responsibility DMW – Appointed by the AAC, responsible for providing an independent technical review and quality assurance across the PbS programme lifecycle. To include: Design & Architecture, Delivery Methodology, Coding, Testing, Infrastructure and Documentation.

© Lloyd’s Decision Making Forums - Overview 3 ForumPurposeAttendeesRoleFrequency LMGMarket wide body with primary function to: Act as champion of the modernisation agenda in the London Market Remit extends to any area of market processes where the actions of one constituent party cannot be viewed in isolation from the effects they might have on any of the other constituents Subject to remit not infringing any relevant competition law. Chair: Steve Hearn, LIIBA Dave Matcham (IUA) David Hough (LIIBA) David Gittings (LMA) David Ledger (LIIBA) Inga Beale (Lloyd’s) Malcom Newman (IUA) Roy White (LIIBA) Shirine Khoury-Haq (Lloyd’s) Lawrence Holder (LMA) Peter Houston (IUA) Steve Manning (LMA) Robert Stuchbery (LMA) LIIBA Chairman / Deputy CEO Willis Chief Executive IUA LIIBA CEO LMA CEO COO AON UK Lloyd’s CEO Managing Director (MD) Scor UK CEO Specialty Marsh Lloyd’s Director of Operations CEO Cathedral Operations Director ACE UK & Ireland COO Canopius CEO Chaucer Quarterly CSRP Steering Group (SG) CSR Steering Group is accountable to LMG for overall governance and delivery of the CSRP project. CSR Steering Group decides: Principles, scope and approach to delivery Budget Change Control Subsequent phases of CSRP and required governance CSR Steering Group has responsibility for: Delivery of the CSRP outcomes either directly or via recognised sub-committees Benefits realisation Resolution of escalated risks and issues from the AAC Market approval and implementation of new processes Market communications Chair: Shirine Khoury-Haq (Sponsor) Dave Matcham (IUA) Joe Dainty (Lloyd’s) Chris Everson (Munich Re) (IUA) Paul Steynberg (LMG) Chris Croft (LMG) David Hough (LIIBA) Greg Collins (Miller) (LIIBA) Charles Brown (JLT) (LIIBA) Inga Beale (Lloyd’s) David Gittings (LMA) Sheila Cameron (Hiscox) (LMA) Malcolm Beane (LMA/PMG) Mark Chapman (AAC) Adrian Guttridge (XIS) John Niblett (XIS) Louise Day (IUA) Lloyd’s Director of Operations Chief Executive IUA Global Head of Operations Director of Business Services Munich RE CSRP Programme Manager Head of LMG Secretariat LIIBA CEO COO Miller Partner/JLT Specialty Lloyd’s CEO LMA CEO Director of Group Operation Hiscox LMA Consultant CIO Global Aerospace and AAC Chair Executive Director of Insurance Services CIO Insurance Director of Market Modernisation IUA Monthly

© Lloyd’s Decision Making Forums - Overview 4 ForumPurposeAttendeesRoleFrequency CSRP Management Group Delegated subset of Steering Group, first point of escalation for CSRP Programme Manager in discharging delivery responsibilities First point of escalation for the programme manager to resolve day to day programme issues. Forum to confirm treatment of issues outside of the programme managers direct authority Chair: Paul Steynberg (LMG Rudi Cavalieri (KPMG) Adrian Guttridge (XIS) Mark Lambert (XIS) Suggested attendees Shirine Khoury-Haq Paul Webster (KPMG) John Niblett (XIS) Robert Myers (XIS) Mark Chapman (AAC) Louise Day (IUA) CSRP Programme Manager CSRP Delivery Lead Executive Director of Insurance Services CSRP R1 Delivery Lead Suggested attendees Sponsor PP Lead - address KPMG resource issues CIO Insurance Managing Director / XIS BPO CIO Global Aerospace and AAC Chair Chair of MSG / Director of Market Modernisation IUA Monthly CSRP Investment Board (IB) Accountable for making recommendations to the CSRP Steering Group on how the CSRP will be funded Ensure the XIS investment case principles align with agreed XIS funding principles Recommend any changes required to the XIS service charges as a result of the PbS programme Agree points of escalation required for the CSRP Steering Group Chair: Malcolm Beane (LMA) Alice Gac (Lloyd’s) Paul Steynberg (LMG) Louise Day (IUA) Rob Gillies (LMA) Rob Myers (XIS) James Gregory (XIS) LMA Consultant Lloyd’s Market Operations CSRP Programme Manager Director of Market Modernisation IUA Director Market Processes LMA Managing Director Finance Director Fortnightly

© Lloyd’s Decision Making Forums - Overview 5 ForumPurposeAttendeesRoleFrequency AACAccountable for coordinating and approving IMR associated change and challenging the program. Escalating dependencies, resourcing and scheduling conflicts to the CSRP Steering Group Note - AAC has the ability to create or use existing sub-groups in order to exercise its delivery accountability Chair: Mark Chapman Christopher Everson (IUA) Joe Dainty (Lloyd's) Robert Gillies (LMA) Michael Harris (LMA) Ian Fantozzi (LMA) David Hughes (LMA) Shirine Khoury-Haq (Lloyd's) Peter Hambling (Lloyd's) James Livett (LIIBA) Mark Knight (LIIBA) Charles Brown (LIIBA) Louise Day (IUA) Nigel Edwards-Smith (IUA) Roy Alexander (IUA) Non-voting observers Philip Romano (IUA) Lee Elliston (LMA) Barry Le Page (LMGS) John Niblett (XIS) Geoff Kennard (XIS) John Dowthwaite (DMW Group) Paul Steynberg (LMG) Steve Flood (LMA) CIO Global Aerospace and AAC Chair Director of Business Services Munich Re Global Head of Operations Director Market Processes IT Director Kiln Chief Operating Officer Beazley Claims Operations Manager Novae Director of Operations CIO Lloyd's Associate Director Partner JLT Specialty Operations Director Director Finance & Administration Everest RE Director of IT and Operations CNA Europe Job Titles non-voting observers Chair of A&S User Group Chair of ECF User Group Senior Manager LMGS CIO Insurance Electronic Services Director - Head of SD Director DMW Group CSRP Programme Manager ECF Project Manager Monthly (more frequent for subgroups)

© Lloyd’s Delivery Forums - Overview 6 ForumPurposeAttendeesRoleFrequency Design AuthorityAccountability for signing off the business and technology design, ensuring the solution is built to the design, and making recommendations on CSRP design matters to the Steering Group Owns and oversees the CSRP TOM vision and design, maintaining integrity Oversee the development of the conceptual, high level and detailed design stages Ensures the practical implementation of the business and technology design Manage interdependencies with other market wide change initiatives Chair: Richard Boreham Richard Walsh Kiwi Wilkinson Andy Willmot Carolina Rodriguez TBA Peter Savage CSRP Solution Lead XIS CTO XIS PbS Architect Lead PbS Technical Architect PbS Business Architect XIS PbS Business Architect CSRP Technical Architect Weekly Chair: Richard Boreham Paul Steynberg Peter Griggs Paul Tuvey John Dowthwaite TBA Peter Savage TBA Peter Holdstock CSRP Solution Lead CSRP Programme Manager LMA Systems Group and CMMG ECF 2 AAC Technical QA PPL Lloyd’s Strategy and Architecture ACORD LMA Market Processes Monthly (for Market wide change and key stages) PbS Management Group Appointed by the AAC. Accountable for working in partnership by challenging the program and escalating unresolved issues to the Executive Steering Group Chair: Louise Day Christopher Reay Paul Chadburn Dave Poole Adam Trait Richard Brame Steve Parkin Peter Griggs James Livett Joe Dainty Barry Le Page Non-voting observers Lee Elliston Paul Steynberg Rudi Cavalieri Geoff Kennard Mark Lambert Catlin - IUA Faraday - LMA Interhannover - IUA Catlin - LMA Willis - LIIBA Tysers - LIIBA LMA LIIBA Lloyd's LMGS (Secretary) LMA CSRP Programme Manager Pbs Delivery Manager Xchanging Programme Lead Xchanging Monthly

© Lloyd’s Delivery Forums - Overview 7 ForumPurposeAttendeesRoleFrequency PbS Leadership Team Accountable for the day to day delivery of PbS programme outcomes Align on programme wide plan inc risks, issues, critical path, dependencies and resources Escalation point for workstreams Problem solves key issues Agree items for escalation to the Design Authority or the AAC Chair: Rudi Cavalieri Paul Steynberg Richard Boreham Mark Lambert Francis Templing Jeremy Harris Daniel Walker Nick Blewden Ahsan Qadir Programme Delivery Lead CSRP Programme Manager CSRP Solution Lead R1 Delivery Lead R1 DAQA Lead R2 Workstream Lead Market Adoption Lead Tax & Reg Lead PMO Lead Weekly PbS Workstream Delivery Meeting Accountable for delivery of workstream related programme outcomes Align on workstream level plan inc risks, issues, critical path, dependencies and resources Problem solve key workstream issues Agree items for escalation to Steering Group Workstream Leaders Workstream Team Members Workstream Leaders Workstream Project Teams Daily