1Info-Tech Research Group Vendor Landscape: Court & Docket Management System Info-Tech Research Group, Inc. is a global leader in providing IT research and advice. Info-Tech’s products and services combine actionable insight and relevant advice with ready-to-use tools and templates that cover the full spectrum of IT concerns. © Info-Tech Research Group Inc. Vendor Landscape: Court & Docket Management System Court automation is about more than just automating processes; choose a solution that supports member needs while improving transparency & member service levels. Info-Tech's products and services combine actionable insight and relevant advice with ready-to-use tools and templates that cover the full spectrum of IT concerns.© Info-Tech Research Group

2Info-Tech Research Group Vendor Landscape: Court & Docket Management System Whether you are improving tribal community service levels, ICWA compliance, or the accountability and efficiency of court operations, a Court & Docket Management System (CDMS) can help your government achieve that goal. Introduction This Research Is Designed For:This Research Will Help You: Tribal governments seeking to select a solution for a Court & Docket Management System (CDMS). Those with a CDMS use case that may include: Selecting a CDMS for limited or criminal and civil jurisdictional court services. Governments assessing integration between court, jail, and other legal systems. Governments looking for cloud, hybrid, or on- premise deployment models. Understand what trends are surfacing in the CDMS market. Evaluate CDMS vendors and products for your government needs. Determine which products are most appropriate for particular features, use cases, and scenarios.

3Info-Tech Research Group Vendor Landscape: Court & Docket Management System Tribes have always had systems for addressing their internal conflicts and relationships. Historically, these systems were informal, unwritten, and based upon a holistic philosophy and culture. The development of tribal courts can be traced to a case occurring in the 1880s on what is now the Rosebud Indian reservation in South Dakota. It was not until 1934 that Indian tribes were allowed to set up their own justice codes and operate court systems enforcing tribal laws enacted by Indian tribes. The creation of those court systems is the result of the inherent authority of tribal nations to enact their own laws and to be governed by them. Today, tribal courts play a vital role in tribal self- government and the Federal government has consistently encouraged their development. Congress enacted the Indian Tribal Justice Act, which authorized funding for tribal courts and tribal judicial conferences, recognized inherent tribal sovereignty and the right of tribes to choose their own court systems, and created an Office of Tribal Justice Support in the Bureau of Indian Affairs. Market overview How it got here Where it’s going Automation of court operations is driven by the need to improve communication and ICWA compliance, and as tribes obtain funding from the Office of Tribal Justice Support and opt to establish their own court systems. When selecting the most suitable CDMS, first consider court services and jurisdictional limitations followed by the ability to integrate with other agencies and systems. Except for California where only a limited number of the 100 tribes have established courts, almost every tribe in the lower 48 has established some kind of tribal judicial system. However, the scope of some tribal systems is limited, particularly in P.L. 280 states. In addition, there are approximately 20 Courts of Indian Offenses established throughout the US under the Code of Federal Regulations (CFR) known as CFR Courts. These are courts established by the federal government that perform the function that a tribal court would fulfill. Tribes may enact their own tribal codes to be used by the CFR court, subject to approval by the Assistant Secretary of Indian Affairs, or tribes may opt out of the system by establishing their own court system. As more tribes establish their own court systems and technology resources enter additional areas of government services and operations, court automation solutions with data sharing and integration with other justice agencies (e.g. the police) and the ability to enable public access will become more widespread.

4Info-Tech Research Group Vendor Landscape: Court & Docket Management System CDMS vendor selection / knock-out criteria: market share, mind share, and platform coverage Cardinal Tracking. Cardinal Tracking was founded in 1982 and has more than 400 North American clients. Cardinal Tracking develops a range of public safety and parking software products that integrate with one another. Center Court. Center Court entered the court and docket management software market in 2006 and currently operates in 10 states and counting. Courtware. Founded in 1997, Courtware Solutions, Inc. has more than 200 clients and offers a range of related public safety solutions. eFORCE. eFORCE was founded in 1993 and has over 200 clients throughout the US. eFORCE develops a range of public safety justice software products that integrate with one another. Journal Technologies. Journal Technologies, a wholly owned subsidiary of Daily Journal Corp (founded 1888), is the recent merger of three long standing and successful companies (New Dawn Technologies, Sustain Technologies, and ISD Corporation), which are licensed to more than 500 organizations in 41 states, 2 US territories, and 4 countries. Syscon Technology. Since 1973, Syscon has offered a range of government and public safety solutions. Tyler Technologies. Founded in 1966 and with 18 offices throughout North America, Tyler Technologies entered and focused on the local government software market in 1998 and 1999 through a series of acquisitions. Utility Data Systems. Founded in 1972, Utility Data Systems Inc. is a software development and consulting firm providing custom and packaged software for the for the public safety and utility billing markets. Included in this Vendor Landscape: A well designed CDMS delivers core functionality that provides meaningful ancillary benefits to the courts, such as more efficient data entry, more effective data retrieval, better tools, and enhanced court communication and access. For this Vendor Landscape, Info-Tech focused on those vendors that offer broad capabilities across multiple platforms and that have a strong market presence and/or reputational presence among tribal governments.

5Info-Tech Research Group Vendor Landscape: Court & Docket Management System 1234 Criteria Weighting CDMS criteria & weighting factors Vendor is committed to the space and has a future product and portfolio roadmap. Strategy Vendor offers global coverage and is able to sell and provide post-sales support. Reach Vendor is profitable, knowledgeable, and will be around for the long term. Viability Vendor is able to integrate with other enterprise applications. Integration Implementing and operating the solution is affordable given the technology. Affordability Multiple deployment options and extensive integration capabilities are available. Architecture The end-user and administrative interfaces are intuitive and offer streamlined workflow. Usability The solution provides basic and advanced feature/functionality. Features Usability Architecture Affordability* Product Vendor ViabilityStrategy Integration Reach Product Evaluation Criteria Vendor Evaluation Criteria *Due to the lack of pricing availability, Affordability was weighted at 0%.

6Info-Tech Research Group Vendor Landscape: Court & Docket Management System Table Stakes represent the minimum standard; without these, a product doesn’t even get reviewed If Table Stakes are all you need from your Court & Docket Management (CDMS) solution, the only true differentiator for the organization is price. Otherwise, dig deeper and evaluate the advanced features to find the best price to value for your needs. The products assessed in this Vendor Landscape TM meet, at the very least, the requirements outlined as Table Stakes. Many of the vendors go above and beyond the outlined Table Stakes, some even do so in multiple categories. This section aims to highlight the products’ capabilities in excess of the criteria listed here. The Table StakesWhat does this mean? Court Management Ability to be paperless via integrated document processing. Includes electronic/thumb print signatures/approvals. Integrated electronic forms/form merge/completion. Paperless Document Processing Includes tracking of case activities. One-click judge approvals, solicitor recommendations, etc. Automated assignment and manual creation of case numbers. Ability to attach files to case. Case Management What it is: Feature Ability to provide court calendars, check-in, docket scheduling and rescheduling.

7Info-Tech Research Group Vendor Landscape: Court & Docket Management System Advanced features are the capabilities that allow for granular market differentiation Advanced Features Info-Tech scored each vendor’s features offering as a summation of its individual scores across the listed advanced features. Vendors were given one point for each feature the product inherently provided. Some categories were scored on a more granular scale with vendors receiving half points. Scoring Methodology Real-time dashboard with an at-a-glance view of court activities and the ability to drill-down into cases. Also includes a searching capability. At-a-Glance Dashboard Solution manages and supports various payment scenarios, such as partial payments, payment plans, receipts, bonds, cash, etc. Financial Collections & Payments All data is encrypted both at rest and in transit using advanced security protocols (at minimum 128 bit AES, double-blind preferred). Data Encryption Ability to automatically update cases, fees, warrants, notices, cause orders, fines, and judgments via workflow rules and automated processes. Automated Processing Solution offers standard and customized/ad hoc reports that can be exported to various file formats. Reporting & Analysis What we looked for: Feature For an explanation of how Advanced Features are determined, see Information Presentation – Feature Ranks (Stoplights) in the Appendix.

8Info-Tech Research Group Vendor Landscape: Court & Docket Management System Advanced features are the capabilities that allow for granular market differentiation Advanced Features Info-Tech scored each vendor’s features offering as a summation of its individual scores across the listed advanced features. Vendors were given one point for each feature the product inherently provided. Some categories were scored on a more granular scale with vendors receiving half points. Scoring Methodology What we looked for: Feature For an explanation of how Advanced Features are determined, see Information Presentation – Feature Ranks (Stoplights) in the Appendix. The solution offers the ability for more than one networked user to simultaneously work in the tool and case. Networked/ Multi-User Ability to customize statuses, dispositions, fee types, amounts, etc. Customization Provides Internet-based online case, docket, and payment portal (fines, court costs, etc.). Online Portal Users require unique IDs and passwords to use the system and the system can integrate with other authentication systems for single sign-on. Roles and permissions can be set up and assigned to users depending on specific job functions. CJIS compliant. Security/ Authentication

9Info-Tech Research Group Vendor Landscape: Court & Docket Management System Cloud-based solutions have made their way into this market. Many vendors are now offering SaaS and on-premise hosted CDMS solutions. Cloud-based solutions provide governments with additional deployment options often at a lower cost Why Scenarios? In reviewing the products included in each Vendor Landscape TM, certain use cases come to the forefront. Whether those use cases are defined by applicability in certain locations, relevance for certain industries, or as strengths in delivering a specific capability, Info- Tech recognizes those use cases as Scenarios, and calls attention to them where they exist. 3 2 Cloud-based deployment 1 For an explanation of how Scenarios are determined, see Information Presentation – Scenarios in the Appendix. Exemplary Performers eFORCE Court software is available as a local installation or a SaaS hosted model. Both the Incode and Odyssey solutions are available as either on-premise or cloud-based deployment models.

10Info-Tech Research Group Vendor Landscape: Court & Docket Management System Some vendors are suitable for general criminal & civil offences, while others are suitable for more limited court jurisdictions (i.e. family & municipal). Court services limitations are an important consideration in your selection of the most suitable CDMS vendor Why Scenarios? In reviewing the products included in each Vendor Landscape TM, certain use cases come to the forefront. Whether those use cases are defined by applicability in certain locations, relevance for certain industries, or as strengths in delivering a specific capability, Info- Tech recognizes those use cases as Scenarios, and calls attention to them where they exist. 3 1 Jurisdictional needs 2 For an explanation of how Scenarios are determined, see Information Presentation – Scenarios in the Appendix. Criminal & Civil Jurisdiction Limited Jurisdiction

11Info-Tech Research Group Vendor Landscape: Court & Docket Management System Some vendors include an online portal with their solution and others offer it as an add-on module, all with varying degrees of functionality. Online portals can help improve tribal community service levels and enhance court communication and access Why Scenarios? In reviewing the products included in each Vendor Landscape TM, certain use cases come to the forefront. Whether those use cases are defined by applicability in certain locations, relevance for certain industries, or as strengths in delivering a specific capability, Info- Tech recognizes those use cases as Scenarios, and calls attention to them where they exist. Exemplary Performers 2 1 Online portal 3 For an explanation of how Scenarios are determined, see Information Presentation – Scenarios in the Appendix. While it is a separate module (Incode Online or Odyssey Public Access), the online portal supports a wide variety of transaction types, user roles, and is mobile optimized. Available as separate modules and as a result of the company merger, eCourtPublic works in conjunction with eCourt to give lawyers, litigants, and the public the functionality to file new cases or documents on existing cases, make electronic payments, and search and view case and calendar information from a wide variety of devices.

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