Process PwC PwC Belgium TU/e, September 17 th, 2015 Zbigniew ‘Zibi’ Paszkiewicz, Ph.D. Manager System and Process Assurance Data Assurance Group
PwC Purpose Process PwC 2 September 2015 Present different applications areas Discuss current PwC challenges Discuss a link to open research questions Explain evolution of process mining within PwC network
PwC Agenda 3 September 2015Process PwC Key application areas 2 Examples of projects and tools 3 Link to research 5 Challenges 4 Process PwC 1
PwC Process PwC 4 September 2015
PwC Evolution across PwC network Process PwC 5 September PwC BE PwC CH PwC CA PwC DK PwC DE PwC NL Advisory PwC UK PwC SA PwC AU PwC PT PwC NL Assurance PwC NL Forensic Time
PwC Narrow and broad definition Process PwC 6 September 2015 Focus on process models Focus on event logs Notion of process Narrow definitionBroad definition Discovery of process models Discovery of knowledge Purchase Order to Invoice average lead times
PwC PwC Process Intelligence Process PwC 7 September 2015 Process Insight Process Health Check Process Monitoring Process mining
PwC Key application areas Process PwC 8 September 2015
PwC Key application areas Process PwC 9 September 2015 Financial auditInternal auditAdvisory 123 Implementation projects 5 Tax and legal services 4 Forensic services 6
PwC Key application areas Process PwC 10 September 2015 Financial auditInternal auditAdvisory 123 Implementation projects 5 Tax and legal services 4 Forensic services 6
PwC Key application areas Process PwC 11 September 2015 Financial auditInternal auditAdvisory 123 Implementation projects 5 Tax and legal services 4 Forensic services 6
PwC Key application areas Process PwC 12 September 2015 Financial auditInternal auditAdvisory 123 Implementation projects 5 Tax and legal services 4 Forensic services 6
PwC Key application areas Process PwC 13 September 2015 Financial auditInternal auditAdvisory 123 Implementation projects 5 Tax and legal services 4 Forensic services 6
PwC Key application areas Process PwC 14 September 2015 Financial auditInternal auditAdvisory 123 Implementation projects 5 Tax and legal services 4 Forensic services 6
PwC Challenges Process PwC 15 September 2015
PwC Key challenges Process PwC 16 September 2015 Project management Analysis of ‘spaghetti’ processes 1 2 Completeness of analysis 3 Horizontal vs vertical development 4
PwC Key challenges Process PwC 17 September 2015 Project management Analysis of ‘spaghetti’ processes 1 2 Completeness of analysis 3 Horizontal vs vertical development 4
PwC Cost of coming back Process PwC 18 September 2015 Business understanding Data understanding Process mining Evaluation Deployment Cost Phases Agile project management Team and needed competences Time management Budget management
PwC Project scope Process PwC 19 September 2015 Question- based projects Problem- based projects Data-based projects Reduce the cost of coming back Hypothesis testing Solution
PwC Key challenges Process PwC 20 September 2015 Project management Analysis of ‘spaghetti’ processes 1 2 Completeness of analysis 3 Horizontal vs vertical development 4
PwC 3. Spaghetti processes 21 Structured (Lasagna)Unstructured (Spagetti) Limit process complexity Process PwC
PwC Key challenges Process PwC 22 September 2015 Project management Analysis of ‘spaghetti’ processes 1 2 Completeness of analysis 3 Horizontal vs vertical development 4
PwC Key challenges Process PwC 23 September 2015 Project management Analysis of ‘spaghetti’ processes 1 2 Completeness of analysis 3 Horizontal vs vertical development 4
PwC Link to research Process PwC 24 September 2015
PwC Selected areas of scientific research Process PwC 25 September 2015 Online predictions and recommendations Inter-organizational configurable processes Multi-dimensional process models Clustering methods (in audit context)
PwC Selected areas of scientific research Process PwC 26 September 2015 Online predictions and recommendations Inter-organizational configurable processes Multi-dimensional process models Clustering methods (in audit context)
PwC Organisations and processes Process PwC 27 September 2015 Activity
PwC Picard, W., A Formalization of Social Requirements for Human Interactions with Service Protocols, in: Information Sciences, vol. 283, Elsevier, 2013 Process PwC 28 September 2015
PwC Selected areas of scientific research Process PwC 29 September 2015 Online predictions and recommendations Inter-organizational configurable processes Multi-dimensional process models Clustering methods (in audit context)
PwC Selected areas of scientific research Process PwC 30 September 2015 Online predictions and recommendations Inter-organizational configurable processes Multi-dimensional process models Clustering methods (in audit context)
PwC PwC Process Intelligence Process PwC 31 September 2015 Process Insight Process Health Check Process Monitoring Process mining
PwC Selected areas of scientific research Process PwC 32 September 2015 Online predictions and recommendations Inter-organizational configurable processes Multi-dimensional process models Clustering methods (in audit context)
PwC Conclusions Process PwC 33 September 2015
PwC Conclusions Process PwC 34 September 2015 Process mining is a universal approach used as a part of many PwC services Rapidly developing area – practice closely linked to research Many approaches under development to address key project challenges and demonstrate value to client Process mining is not a standalone service itself Key challenges are linked to management of process mining project complexity – it is not the analysis that is complex
© 2015 PricewaterhouseCoopers. All rights reserved. “PricewaterhouseCoopers” refers to the network of member firms of PricewaterhouseCoopers International Limited, each of which is a separate and independent legal entity. Zbigniew Paszkiewicz, Ph.D. Manager Mobile: System and Process Assurance Data Assurance Group LinkedIn: Research Gate: Thank you!