E-Counselling for Children & Young People in Southern Africa and Mauritius MAHENDRANATH BUSGOPAUL ACEI-Country Liaison (Mauritius) & Secretary-General Halley Movement Global Summit on Childhood San José, Costa Rica 31 March - 3 April 2016

Helpline Mauritius  Helpline Mauritius is a Halley Movement initiative  Child Helpline Mauritius is a free, anonymous and confidential online counselling service for children and young persons.  The counselling sessions take the form of Chat (one-to-one), and phone Conference on Global Summit on Childhood 31 March- 3 April

Helpline Mauritius  What do you understand by the term counselling?  How does Helpline Mauritius demarcates itself?  Online counselling service provides support and prevents young people to reach the point of crisis.  The service provides point of contact point where children can turn to when they need help Conference on Global Summit on Childhood 31 March- 3 April

When to use our free service Conference on Global Summit on Childhood 31 March- 3 April

Counselling at Helpline Mauritius  Virtual (you need not to move from a place to another)  Free (you don’t have to pay for a fee )  24/7 service  We are coming very soon with a prompt SMS service. Conference on Global Summit on Childhood 31 March- 3 April

Online Counselling  Getting help by online means  You 'talk' with counsellors  Anytime, from anywhere Responsive website Conference on Global Summit on Childhood 31 March- 3 April

Helpline Mauritius - Chat Counselling Helpline Mauritius Child Chat refers to any kind of communication over the Internet, that offers a real-time direct transmission of text based messages from sender to receiver Conference on Global Summit on Childhood 31 March- 3 April

Modes of operation  Online:  Phone: Conference on Global Summit on Childhood 31 March- 3 April

The Counselling Service  FREE  ANONYMOUS  CONFIDENTIAL The online counselling service provides support and prevents young people to reach the point of crisis. The service provides point of contact point where children can turn to when they need help. Conference on Global Summit on Childhood 31 March- 3 April

Facebook case reported at Helpline Mauritius  Harassment  Fake Account  Pictures posted without permission  Helpline Mauritius has a focal point at Facebook HQ Conference on Global Summit on Childhood 31 March- 3 April

Objectives of Helpline Mauritius  Listen to and respect what you have to say  Trying to see the world from your perspective  Provide information which is appropriate for user’s development, understanding and capacities  Open up about seeking help rather than keeping issues bottled up  Provide confidential and prompt response when you are in crisis Conference on Global Summit on Childhood 31 March- 3 April

Helpline Mauritius When changes happen together in clusters, the result may be emotionally overloaded. Child Helpline Mauritius online counselling services can help you cope with difficult day to day situations that are affecting many children and young people today. Conference on Global Summit on Childhood 31 March- 3 April

Helpline Mauritius  helplinemauritius.org  facebook.com/helplinemauritius  (Hotline Service)   twitter.com/halleymovement Conference on Global Summit on Childhood 31 March- 3 April