CCC Confer Moderator Training for Faculty & Staff DIAL PIN

TRAINING AGENDA Part 1INTRODUCTION Part 2COMMUNICATION Part 3RECORDING Part 4CONTENT SHARING Part 5DESKTOP SHARING Part 6MORE FEATURES Part 7GET STARTED

Part 1: INTRODUCTION  Who Are We?  What can you do?  We Make it Easy  Room Overview

Who Are We?  A Solution for Online Classes, Meetings, and Office Hours ‐ For all 113 California Community Colleges ‐ Funded by a grant from the Chancellor’s Office of the California Community College system ‐ No charge to faculty, staff, or students  Located at Palomar College in San Diego County ‐ Provide training ‐ Provide live, high-level tech support ‐ Website resources  We have been here since 2001…and we are not going away!

What Can You Do?  Teach  Hold online office hours  Host meetings  Record lectures or meetings for later viewing  Offer closed captions in the live classes or meetings  Have password protected classes and meetings  Pull attendance reports from live or recorded session viewings  Upload recordings to 3CMedia Solutions

We Make It Easy for Everyone to Attend!  From a Desktop or laptop computer ‐ At work, at home, or on campus ‐ Using a PC or a MAC  From a Smart Phone or a Tablet ‐ iOS or Android ‐ Get the app, get connected  From Anywhere…. ‐ In town or around the world

The Room Overview T HE S IDE P ANEL ‐ Audio & Video ‐ People ‐ Chat T HE W HITEBOARD  Displays Content ‐Whiteboard ‐Desktop applications ‐Websites N AVIGATION B AR ‐ Text menus ‐ Feature Launch ‐ Load Content ‐ Record

 AUDIO & VIDEO - Audio - mic and speaker - Live web cam  PARTICIPANTS - Emoticons, status, hand raise, poll - next slide  MAIN ROOM - # of participants, feature permissions – next slide - Names & Responses: emotions,polls, status, audio, web cam  CHAT - Send public & private chat messages Side Panel Features

1. Emoticons ‐ Automatically disappear within seconds 2. Step Away ‐ Click once to step away – click again to return 3. Hand Raise * ‐ Click once to raise your “Virtual” hand – click again to lower 4. Poll Response ‐ To change poll type etc.: Tools > Polling Interaction: Emoticons & Polls *To lower Participants raised hands Individual: Hover over name > Click dropdown > Select Lower hand Global: Click dropdown to the right of PARTICIPANTS > Select Lower all hands Feature Permissions: To grant/take away permissions Individual: Hover over name > Place red “x” or take away red “x” Global: To the right of MAIN ROOM > Place or take away red “x” on feature icon

Part 2: COMMUNICATION  Chat  VoIP  Telephone

Chat  Public Chat ‐ Viewed by everyone ‐ Captured in recordings  Announcements ‐ Moderator initiated ‐ Pop-up window for everyone ‐ Captured in recordings  Private Chat ‐ Only between individuals ‐ Not captured in recordings  Moderator Only Option ‐ View public and private chats in Room tab ENTER CHAT HERE

Two Ways to Talk  VoIP ‐ Use the internet for voice ‐ Phone free, hands free ‐ Use headsets and speakers  Telephone ‐ Traditional landlines ‐ Smart phones ‐ Cell phones

Using VoIP  Plug in a headset or use an internal mic  Run the Audio Setup Wizard  Click the Talk button ‐ ‘ Open’ mic icon appears as a reminder Note: + or - number of available mics, go to Tools > Audio > Simultaneous Talkers

Using the Telephone  Conference line telephone number and passcodes provided ‐ Special call in number for cell phone users ‐ Toll-free number for traditional land-line users within the continental U.S.  Participate when there is no computer access  Continue meeting if the internet fails

Part 3: RECORDING  Reasons to Record  Connecting the Teleconference  Start Recording  Recording Privacy

Reasons to Record Captures everything that is… Said Shared Chatted  Why Faculty & Administrators Record : ‐ For students or participants who couldn’t attend live ‐ Capture lectures and meetings for later viewing ‐ Create student exam reviews, self-paced employee trainings, etc. ‐ Automatic 3CMedia conversion to MP4 movie files

Connecting the Teleconference If you want to: - Capture audio when recording -Connect VoIP and telephone users -Allow listening over the computer You must: Connect Session to Teleconference… Note: When in doubt, Connect….

How to Record  Start recording ‐ After ‘Connect Session to Teleconference…’ ‐ At any time when using only VoIP  Start recording ‐ From the Recording Reminder window ‐ From the navigation bar  Pause * or Stop recording at any time ‐ Press the Record button on the Navigation bar to stop or resume recording

Recording Privacy  MyConfer > MyMeetings > MyRecordings  Toggle button to change Public / Private status  Share links to the recording

Part 4: Content Sharing  Whiteboard Tools  Loading Content

Whiteboard Window 1. New Page - Add a new blank screen 2. Clear Page - Clear all screen annotations 3. Delete Page - Delete a screen or slide from view - Remains in your desktop file 4. Fit Page - Change your view to + or - the size

Whiteboard Tool Bar Stop use of an active tool Whiteboard pointer Pen or highlighter Enter text Filled rectangles/circles Open rectangles/circles Straight lines Desktop screen capture Whiteboard backgrounds or clip art

Load PowerPoint & Image Files  Supported File Types ‐ Power Point -.ppt and.pptx ‐ Open Office –.ppt,.pptx,.sxi and.odp ‐ Image Files –.bmp,.jpeg,.gif,.png,.wbp,.wbd  Load Content ‐ Locate file, Open  File Conversion ‐ Wait…until Page Explorer window appears  Navigate Slides ‐ From Page Explorer window ‐ From the Navigation bar Note: Files must be closed before clicking Load Content

Part 5:Desktop Sharing  Sharing Individual Applications  Sharing Your Desktop

Launch Application Sharing Share your desktop programs, work in real-time.  Launch the App -From the text menu or icon  Available Sharing Selections -Share specific applications -Share desktop – any application at anytime

 Any application  Open in advance to choose in menu  Participants see only what is within the yellow border. -App usually positions in the whiteboard area -Reframe using the black dots on the yellow border Share Specific Applications

Share Desktop  Any application  Any desktop location ‐ Control panel, explorer, etc.  Websites with passwords  Participants see only what is within the yellow border. -Resize application -Reframe using the black dots in the yellow border

Share Access to Screens  Allow others to work on your desktop ‐ Select one person at a time ‐ Give Control.. from the drop down menu ‐ Repeat to Take Away Control… ‐ Changes are saved to your computer

Part 6: MORE FEATURES  Polling  Web Cams  Web Tours  File Transfers  Timers

Poll Vote, Get Consensus, Decide  Ask Yes/No questions  Ask multiple choice questions  Public or anonymous responses  Push out Poll summary  Poll activity is included in the recording Note: Poll options go to Tools > Poll > select options

Share a Live Web Cam  Make a personal connection - Meet students and colleagues, introduce guest speakers - Combine on-ground and online classes and meetings - Allow five other people to turn on a camera  Demonstrate Activities - ‘How to’… - ‘What it looks like”…

Web Tour  Host a Web Tour - For websites without passwords - Navigate and others follow* - Best for YouTube videos - Share active links - Open independent browser pages on each participants desktop * Some computer settings may not allow participants to view the page changes; switch to Application Sharing if this occurs.

File Transfer  Hand Out Files to Everyone! ‐ No s needed ‐ Distributes to everyone in the live meeting ‐ Distributes to everyone viewing the recording ‐ Participants can save the file

Timer  Show to All -For early arrivers -When the session starts -When to return from break -How long the session will run  Show to Moderators Only - Keep track of time remaining - As a pacing tool

Part 7: Get Started Now!  Sign Up  Registration Form  Log In – Your MyConfer Account  Scheduling Meetings

MyConfer Sign Up  Go to  Sign up for your account - Complete the Register form - Case sensitive login/password  Log In - Log in and get started

MyConfer Register Complete all fields, but most important:  Log In Name and Password: case sensitive, most any combination  where you actually read your mail  Phone: where we can reach you  Screen Name: you name tag for an online meeting  Create

Your MyConfer Account MyConfer - Return home - Connect MyMeetings - Upcoming Meetings - MyCalendar - Previous Meetings MyRecordings - Details, Share links, View More... - Update My Profile, My Settings options

Schedule Meetings  Meet & Confer: colleague to colleague  Teach & Confer: online classes *  Office Hours: faculty to student - outside of the classroom  Webinars: large audience, no password required *  Call Confer: phone only Note: Automatic mp4 conversion of recordings for 3CMedia account holders All online rooms have the same features and functions.

Schedule Options  Recurring Meeting ‐ For all classes, meetings, and conference calls ‐ Plan the semester/year with one request  Closed Caption ‐ Live captions for online classes and meetings ‐ 48 hours notice to schedule, 24 hours to cancel

Recurring Meetings  Same passcode for every date  Edit details any time  Add meetings to the series  Share meeting links Note: Duration = how long you expect the meeting to last

Closed Captions  Live captions to support hearing impairments  Visual enhancement options  Captions retained in a recording Note: 508 compliant

Support  Client Services Live Support ‐ Monday – Friday 8:00 am – 4:00 pm ‐ Telephone: ext 1537 or 1554 ‐  Training Center ‐ Live Online Training ‐ Recorded Training & Features documentation  Support ‐ Technical Support ‐ Quick Reference Guides & Features documentation CCC CONFER P ARTNER P ROJECTS