Action Fraud: An introduction Steve Proffitt Deputy Head of Action Fraud

Joint management board Action Fraud: governance

Action Fraud: service offering Online information source Online crime reporting Specialist phone advice Over the phone crime reporting Fulfilment advice Referral to victim support Non-fraud signposting E-Alerts through facebook, Twitter and on-line AF Update e-newsletter

Report: crime report chain    

Used by the contact centre team Available to the public via the Action Fraud website Meets the national standards for crime recording Triages to see if a crime should be recorded Signposts to relevant organisations for support Web based front end Remote hosted database Secure https site Data transferred by secure link to the NFIB at City of London Police reportfraud.actionfraud.org.uk/fraudreport/ Report: Online tool

The first section of the tool seeks to identify crime in action and will signpost to the police

Report: Online tool The triage section helps the customer identify which type of fraud they may have been victim to

Report: Online tool features This shows users where they are in the tool Questions are kept simple and closed wherever possible Simple buttons are used to navigate Page styling is uniform throughout Contact details are always visible Accessibility features are included on each page

Service to date This graph shows the number of calls and web contacts made to action fraud with the resulting information, crime and “none of the above” reports that were sent to the NFIB.

Report: web traffic January 2012

Report: by fraud type This chart demonstrates the types of fraud crimes that victims encountered over Source: Reporting Portal/XML Extract August

Report: UK geography This chart provides a breakdown of reports that have been made from within the UK, by Region over 2011.

Action Fraud: satisfaction 91% Satisfied with the service received at the contact centre 79% Feel they are better equipped to prevent themselves being a victim of fraud as a result of the contact they had with action fraud

Prevent: web support Single point of information for fraud News alerts 45,630 Visits Linking to partners Victim support DirectGov OFT Consumer Direct Crimestoppers

Prevent: prevention advice Fraud factsheet fulfilment Specific fraud type advice How to spot the fraud Identify the signs Protect yourself

Future: alerts Action Fraud Alerts In collaboration with CoLP, SOCA, Industry, NFIB Working with industry including major banks

Future: Action Fraud update Sent to all AF contacts who have opted into the service Quarterly Themed around a fraud type Has targeted articles Issue 1: Online & Auction Fraud

Internet security Apply patches Run antivirus and firewalls Passwords Be careful about e mail! Clicking on links Opening attachments Supplying details Check urls

Contact us Steve Proffitt Deputy Head of Action Fraud