1 ©2016 SAP SE or an SAP affiliate company. All rights reserved. May 23, 2016 | Level 2 Customer Presentation SAP S/4HANA Value Assurance Helping you Successfully Complete the Journey with Pre-defined Service Packages Public L2 v

©2016 SAP SE or an SAP affiliate company. All rights reserved.2 Public We offer end-to-end solution guidance We deliver value by linking your business & technology We use cloud as an accelerator We adapt our solutions to fit your business model changes The Value Assurance Commitment to your success with SAP S/4HANA SAP S/4HANA VALUE ASSURANCE „We are fully committed to helping our customers thrive in the Digital Age with SAP S/4HANA.“ Bill McDermott, CEO, SAP SE

©2016 SAP SE or an SAP affiliate company. All rights reserved.3 Public Starting your path to SAP S/4HANA How to achieve your short-term and long-term business priorities? Start a new implementation and/or bring an existing landscape back to standard Retain existing processes and migrate from any DB to SAP HANA Adopt and reimage business processes incrementally Tailor your SAP S/4HANA roadmap & accelerate your time to realization. SAP Activate SAP support Simplified portfolio of packaged offerings Reimagine your business. Simplify your environment. Identify business requirements Build your business case Develop an SAP S/4HANA adoption strategy & roadmap Identify Business Priorities Choose Your Path Optimize With Building Blocks Next steps:Options: Building Blocks :

©2016 SAP SE or an SAP affiliate company. All rights reserved.4 Public Advise and Plan Innovation strategy and road map Prepare and Explore Migrate existing Implement additional industry and line-of- business packages + Realize and Deploy System conversion Technology-driven migration offerings SAP S/4HANA: Value discovery Technical architecture and infrastructure Migration planning SAP Landscape Transformation Business-driven migration offerings New implementation On SAP S/4HANA on premise and cloud New installation Implement innovations Installation and data transition for SAP S/4HANA SAP S/4HANA: Value and implementation strategy Readiness check Innovation roadmap: Your path to SAP S/4HANA SAP S/4HANA Value Assurance Service Packages

©2016 SAP SE or an SAP affiliate company. All rights reserved.5 Public New Implementation On-Premise Cloud ERP System Non-SAP System Landscape Transformation ERP System - Region A - ERP System - Region B - ERP System - Region C - On-Premise Cloud System Conversion SAP S/4HANA ERP System On-Premise SAP S/4HANA transition scenarios Business-led migration to SAP S/4HANA  Reduce TCO via simplification of landscape e.g. Migration of part of an existing SAP ECC 6.0 landscape to SAP S/4HANA or consolidation of systems into one single target with SAP S/4HANA New implementation / re-implementation  Standardize and simplify the existing landscape to reduce TCO and use latest innovations e.g. Implement SAP S/4HANA processes on a new infrastructure; retire old landscape Transition systems to the new platform  Use innovations to reimagine processes  Take advantage of the new data model to eliminate aggregates and batch processing e.g. Migration of existing SAP ECC 6.0 on any database to SAP S/4HANA.

©2016 SAP SE or an SAP affiliate company. All rights reserved.6 Public Accelerate your path to SAP S/4HANA

©2016 SAP SE or an SAP affiliate company. All rights reserved.7 Public SAP S/4HANA Value Assurance Service Packages Engagement Scope Involvement Plan and safe- guard Technical implemen- tation Migrate and implement Innovate and optimize Full engagement coverage Full responsibility Partner or Customer Value Delivery SAP S/4HANA Value Assurance Involvement Partner- or customer-led projects Complemented by Service Packages SAP-led projects Individually scoped Engagement Scope Involvement of SAP Partner/Customer Engagement Scope Involvement of SAP

©2016 SAP SE or an SAP affiliate company. All rights reserved.8 Public SAP S/4HANA Value Assurance Service Packages for a smooth and successful journey to SAP S/4HANA INVOLVEMENT OF SAP ENGAGEMENT SCOPE Plan and safeguard Technical implementationMigrate and implement Innovate and optimize Incremental Levels of Engagement From planning and foundational implementation to end-to-end setup, service, and support, you can choose the level of service coverage and engagement for SAP S/4HANA that works best for you. Clear Scope Defined Services, Defined Outcome, at a Defined Price SAP S/4HANA Value Assurance service packages: We are fully committed to helping our customers thrive in the Digital Age with SAP S/4HANA.

©2016 SAP SE or an SAP affiliate company. All rights reserved.9 Public Defined Services, Defined Outcome, at a Defined Price SAP S/4HANA Value Assurance Service Packages INVOLVEMENT OF SAP ENGAGEMENT SCOPE Plan and safeguard Technical implementationMigrate and implement Innovate and optimize Planning and safeguarding: Helps define the implementation strategy with a technical quality manager, including dependencies and prerequisites for the target architecture. Technical implementation: Focuses on the technical implementation, including data and system migration, high availability, and disaster recovery. Migrate and implement: Implements functions with preconfigured setup and ready-to-use business process templates, as well as analyzing operations impact. Innovate and optimize: Expands the context of innovation beyond the digital core to reimagine business models across the enterprise. This is the most comprehensive level.

©2016 SAP SE or an SAP affiliate company. All rights reserved.10 Public Planning the digital transformation Safeguarding Engagement foundation +Application foundation +Technical foundation Pre-defined Value Assurance Service Packages for a smooth and successful journey to SAP S/4HANA INVOLVEMENT OF SAP ENGAGEMENT SCOPE Plan and safeguard Technical ImplementationMigrate and implementInnovate and optimize +Platform design support+Platform execution Services (Premium engagement call-off) Engineered Services (Premium engagement fixed-price) PACKAGE CONTENT +Build design support +Transition to operations

©2016 SAP SE or an SAP affiliate company. All rights reserved.11 Public How the SAP S/4HANA Value Assurance Service Packages work All Service Packages…  are created as minimum offerings  are cumulative  can be tailored to suit your specific needs  will be adjusted based on your transition scenario and the exact level of support you are seeking  The specific services will be outlined in your proposal  You can start with the minimum package and extend the scope if you determine you want to take on more  We recommend starting with a discovery workshop as a first step

©2016 SAP SE or an SAP affiliate company. All rights reserved.12 Public Value Assurance Service Package Overview Plan and Safeguard SAP ActiveEmbedded for planning and safeguarding of SAP S/4HANA Coverage  SAP S/4HANA innovation roadmap and implementation strategy  Migration planning – including technical architecture (high level) and implementation  Safeguarding and go-live support  Optional: expertise on demand Project Involvement  SAP: planning & safeguarding during project  Partner-/customer-led implementation Your Benefits  Maximized transparency and specific roadmap supporting your strategy  Minimized risks and safeguarded quality gates help ensure a successful go-live Technical Implementation Safeguarding Planning Engagement Foundation Functional Implementation Innovation 1

©2016 SAP SE or an SAP affiliate company. All rights reserved.13 Public Value Assurance Service Package in Detail Plan and Safeguard SAP ActiveEmbedded for planning and safeguarding of SAP S/4HANA SERVICEDESCRIPTION Engagement Foundation Technical quality manager and premium mission critical support Planning the Digital Transformation Planning activities to define the implementation strategy, identify dependencies and prerequisites, define the target architecture Safeguarding Core activities to safeguard the project including tasks like SAP Business Process Performance Optimization (BPPO), technical performance optimization (TPO) 1

©2016 SAP SE or an SAP affiliate company. All rights reserved.14 Public Value Assurance Service Package Overview Technical Implementation SAP ActiveEmbedded for technical implementation of SAP S/4HANA Coverage  Database migration AnyDB to SAP HANA  Conversion of SAP Business Suite to SAP S/4HANA  SAP S/4HANA innovation roadmap and implementation strategy  Technical architecture / infrastructure for SAP S/4HANA  Detailed planning - migration and implementation  Safeguarding and go-live support Project Involvement  SAP: planning & safeguarding during project and execution of technical implementation  Partner-/customer-led: functional implementation Your Benefits  Maximized transparency and specific roadmap to support your strategy  Minimized risks and safeguarded quality gates ensure a successful go-live  SAP best practice migration for sandbox, development, QA, and production systems Technical Implementation Safeguarding Planning Engagement Foundation Functional Implementation Innovation 2

©2016 SAP SE or an SAP affiliate company. All rights reserved.15 Public SAP ActiveEmbedded for technical implementation of SAP S/4HANA Implementation Package Value Assurance Service Package in Detail Technical Implementation SERVICEDESCRIPTION Engagement Foundation Technical quality manager and premium mission critical support Planning the Digital Transformation Planning activities to define the implementation strategy, identify dependencies and prerequisites, define the target architecture Safeguarding Core activities to safeguard the project including tasks like SAP Business Process Performance Optimization (BPPO), technical performance optimization (TPO) Platform Design Support Core tasks of sizing, technical platform definition and HA/DR concept Platform Execution One three-tier system landscape: Migration from SAP ERP 6.0 AnyDB Unicode to SAP S/4HANA or new installation (excl. business data migration) 2

©2016 SAP SE or an SAP affiliate company. All rights reserved.16 Public Value Assurance Service Package Overview Migrate and implement SAP ActiveEmbedded for functional implementation of SAP S/4HANA Coverage  Implementation of SAP S/4HANA innovations – Quick wins plus selected larger innovations based on SAP S/4HANA  Support for adjustment of custom code  Database migration AnyDB to SAP HANA  Conversion of SAP Business Suite to SAP S/4HANA  SAP S/4HANA innovation roadmap and implementation strategy  Technical architecture / infrastructure for SAP S/4HANA  Detailed planning - migration and implementation  Safeguarding and go-live support Project Involvement  SAP: planning & safeguarding during project, technical and functional implementation Your Benefits  Maximized transparency and specific roadmap to support your strategy  Minimized risks and safeguarded quality gates help ensure a successful go-live  SAP best practice migration for sandbox, development, QA, and production systems  Pre-configured setup & simplified ready-to-use business processes Technical Implementation Safeguarding Planning Engagement Foundation Functional Implementation Innovation 3

©2016 SAP SE or an SAP affiliate company. All rights reserved.17 Public SAP ActiveEmbedded for functional implementation of SAP S/4HANA Value Assurance Service Package in Detail Migrate and Implement SERVICEDESCRIPTION Engagement Foundation Technical quality manager, premium mission critical support + project management for functional implementation Planning the Digital Transformation Planning activities to define the implementation strategy, target architecture SafeguardingCore activities to safeguard the project including tasks like BPPO, TPO Platform Design Support Core tasks of sizing, technical platform definition and HA/DR concept Platform Execution One three-tier system landscape: Migration from SAP ERP 6.0 AnyDB Unicode to SAP S/4HANA or new installation (excl. business data migration) Transition to OperationsComprehensive operations impact analysis to enable the target support framework Build Design SupportFunctional design support of up to 2 business priorities 3

©2016 SAP SE or an SAP affiliate company. All rights reserved.18 Public Value Assurance Service Package Overview Innovate and Optimize SAP MaxAttention for innovation with SAP S/4HANA Coverage  Implementation of new business scenarios (not limited to SAP S/4HANA)  Support for adjustment of custom code  Co-innovation support  Implementation of SAP S/4HANA innovations – quick wins plus selected larger innovations based on SAP S/4HANA  Database migration AnyDB to SAP HANA  Conversion of SAP Business Suite to SAP S/4HANA  SAP S/4HANA innovation roadmap and implementation strategy  Technical architecture / infrastructure for SAP S/4HANA  Detailed planning - migration and implementation  Safeguarding, integration validation and go-live support Your Benefits  Jointly invented future business models transforming your company Technical Implementation Safeguarding Planning Engagement Foundation Functional Implementation Innovation 4

©2016 SAP SE or an SAP affiliate company. All rights reserved.19 Public Value Assurance Service Package in Detail Innovate and Optimize SERVICEDESCRIPTION Engagement FoundationTechnical quality manager and premium mission critical support Planning the Digital Transformation Planning activities to define the implementation strategy, target architecture SafeguardingCore activities to safeguard the project including tasks like BPPO, TPO Platform Design SupportCore tasks of sizing, technical platform definition and HA/DR concept Platform Execution One three-tier system landscape: Migration from SAP ERP 6.0 AnyDB Unicode to SAP S/4HANA or new installation (excl. business data migration) Transition to OperationsComprehensive operations impact analysis to enable the target support framework Build Design SupportFunctional design support of up to 2 business priorities Application FoundationAccess to application expertise for co-innovation for Digital Business Transformation Technical FoundationAccess to technical expertise for co-innovation or Digital Business Transformation 4 SAP MaxAttention for innovation with SAP S/4HANA

©2016 SAP SE or an SAP affiliate company. All rights reserved.20 Public How we can help you in your SAP S/4HANA transformation journey Anticipate your future  Incubate SAP’s innovation  Bring advanced expertise to anticipate your market dynamics  Provide migration and adoption methodologies for SAP S/4HANA  Work jointly with 15,000+ innovative solution developers Unique expertise  Enable breakthrough innovation  Create innovative offering as competitive advantage  Leverage value of tailored cloud solutions  Work with 27,000 service and support experts worldwide Transform your business  Experience new quick delivery approaches  Re-platform your landscape  Develop clear secured migration strategy  Reimagine your innovation For 11 lines of businessFor millions of SMEsFor 25 IndustriesFor consumers

©2016 SAP SE or an SAP affiliate company. All rights reserved.21 Public Accelerate time-to-value Leverage latest SAP innovations faster Value engagements Strategic partnerships based on value Risk mitigation By verifying integration through SAP Ideate with design thinking Solve problems and unlock potential Innovate with SAP Translate creative ideas into new business models Benefit from our experience SAP best practices based on the experience with all our customers Ensure business continuity 24x7 schedule in a globalized world Business process improvement Maximize the value of what you have Comprehensive governance model Access to additional resources helping your business to be successful Simplification, innovation and value realization With Value Assurance Service Packages for your transformation FOR AN ONGOING, STRATEGIC, AND SUSTAINABLE ENGAGEMENT Successful Journey SAP S/4HANA Value Assurance Service Packages Value Delivery YOUR BENEFITS SupportDevelopmentConsultingEducationCustom DevelopmentEtc. + UNMATCHED EXPERTISE FROM SAP:

©2016 SAP SE or an SAP affiliate company. All rights reserved.22 Public Useful Links SAP S/4HANA: SAP S/4HANA Service Packages: SCN SAP HANA: Next steps and more information Joint assessment to build your innovation roadmap Drive your IT strategy based on tangible business outcomes Get started with your service package and start your smooth journey to SAP S/4HANA with SAP Digital Business Services today Build your SAP S/4HANA journey Define your SAP S/4HANA scenarios with your SAP lead

Appendix

©2016 SAP SE or an SAP affiliate company. All rights reserved.24 Public SAP S/4HANA – New implementation scenario Benefits of Approach Eliminate accumulated complexity and start fresh with a new implementation Simplify processes based on ready-to- run business processes delivered with the product Your Profile You have a legacy system that you’d like to simplify — or you would like to implement a new instance of SAP S4HANA within a division or across your organization. Scenario Description Implement a new instance of SAP S/4HANA - either migrate a legacy system or complete a net-new installation. Option: Data Migration from Legacy System SAP Fiori SAP Best Practices SAP HANA Legacy Any customers legacy system

©2016 SAP SE or an SAP affiliate company. All rights reserved.25 Public SAP S/4HANA – Landscape transformation scenario Benefits of Approach Significant TCO reduction due to system landscape simplification More flexibility and risk reduction via a phased approach Stay with current business processes and move gradually Your Profile You are an SAP Business Suite customer with multiple SAP ERP or SAP Business Suite on SAP HANA systems, or you have a hybrid scenario. Scenario Description Consolidate your landscape – or carve out selected entities or processes – in an SAP S/4HANA system. e.g. Central Finance SAP GUI SAP ERP Core AnyDB / SAP HANA SAP Fiori SAP Best Practices SAP HANA SAP GUI SAP ERP Core AnyDB / SAP HANA

©2016 SAP SE or an SAP affiliate company. All rights reserved.26 Public SAP S/4HANA – System conversion scenario Benefits of Approach Protect your investment: convert your existing environment without full reimplementation Innovate and simplify in smaller steps over time Avoid disruption to your existing business processes Your Profile You are an SAP Business Suite customer seeking to evolve your current SAP ECC on-premise system to SAP S/4HANA while improving some of your existing processes. Scenario Description Convert your existing ERP to SAP S/4HANA (on-premise) including incremental, but selected process evolution. SAP GUI SAP ERP Core AnyDB / SAP HANA SAP Fiori & SAP GUI SAP S/4HANA Core SAP HANA

©2016 SAP SE or an SAP affiliate company. All rights reserved.27 Public Planning the digital transformation Safeguarding Engagement foundation +Application foundation +Technical foundation Pre-defined Service Packages and Extended Scope for a smooth and successful journey to SAP S/4HANA INVOLVEMENT OF SAP ENGAGEMENT SCOPE Plan and safeguard Technical implementationMigrate and implementInnovate and Optimize +Platform design support +LT design support +Platform execution +LT execution support SAP S/4HANA Service Packages Services (Premium engagement call-off) Engineered Services (Premium engagement fixed-price) PACKAGE CONTENT +Build design support +Analytics and digital boardroom design support +Transition to operations +Custom code management +Hyper care +Build execution support +Analytics and digital boardroom execution support Full view with additional services PLEASE NOTE: All services in blue writing are part of the pre-defined standard service packages; services in grey writing can be added if scope needs to be extended

©2016 SAP SE or an SAP affiliate company. All rights reserved.28 Public SAP S/4HANA Implementation DISCOVERPREPAREEXPLOREREALIZEDEPLOYRUN Project Management Application: Solution Adoption Application: Design & Configuration Application: Testing Analytics & Digital Boardroom Custom Code Extensions System & Data Migration Technical Architecture Infrastructure Transition to Operations 1.1 Handover to Support Organization Init Planning Closing Production Cutover _ QG1 Transition Planning Initial Sizing Technical Blueprint Sizing & Scalability Verification IT Infrastructure Setup & Test IT Infrastructure Service Finalization Technical Architecture Definition IT Infrastructure Definition Downtime Optimization Prep. Sandbox System Setup Dress Rehearsal Non-Prod Systems Setup Production Conversion Integration Validation Core / Delta Configuration Fit Gap / Delta Design / Backlog Training Strategy Training Enabled End User Training Delivery Test Planning Test Execution CC. Assessment CC. Cleanup & Improve CC. Adjustments CC. Optimizations Data Volume Planning Cleanup/Archive Data Volume Strategy SAP S/4HANA Value & Implementation Strategy Technical Check Operations Impact Evaluation Operations Implementation Test Preparation Key User Training Analytics & Digital Boardroom Design Analytics & Digital Boardroom Configuration WRICEF Data Aging Config. Load & Verification Runs Incident Analysis Project Delivery Platform Setup Organizational Change Management (OCM) Execution / Monitoring / Controlling Central Finance Implementation* Central Finance Design Training and Enablement Landscape Transformation Design Execution of LT Scenarios (System Consolidation, Migration of Business Units)* technicalfunctionaltechnical and functionalQuality gatesTask/activity type:*) Summary node – relates to multiple activities QG2QG3QG4QG5 Activate Solution Hyper Care Support S/4HANA Value Discovery SAP Innovation Strategy & Roadmap Technical Architecture

©2016 SAP SE or an SAP affiliate company. All rights reserved.29 Public DISCOVERPREPAREEXPLOREREALIZEDEPLOYRUN Project Management Application: Solution Adoption Application: Design & Configuration Application: Testing Analytics & Digital Boardroom Custom Code Extensions System & Data Migration Technical Architecture Infrastructure Transition to Operations Engagement Foundation Planning the Digital Transformation Transition to Operations Build Design Support LT Design Support Hyper Care Build Execution Support LT Execution Support Platform Execution Support LT Execution Support LT Design Support Custom Code Management Platform Design Support Build Design Support Build Execution Support Safeguarding SAP S/4HANA Implementation Quality gates*) Summary node – relates to multiple activities QG1QG2QG3QG4 IT Infrastructure Setup & Test IT Infrastructure Service Finalization QG5 Organizational Change Management (OCM) Training Enabled End User Training Delivery Analytics and Digital Boardroom Design Support 1.1 S/4HANA Value Discovery

©2016 SAP SE or an SAP affiliate company. All rights reserved.30 Public SAP’s technical quality manager is your SAP contact and channel directly into support – someone to drive your issues within SAP Clear focus on:  Performance  Stability  Operability and maintainability Technical Quality Manager The technical quality manager from SAP is the onsite contact person for the engagement, also known as SAP’s front office  Interface between customer and SAP Service & Support  Fully understands the customer solution and business processes and is able to address the customer’s areas of concern  Identifies areas for potential improvement  Defines optimization projects and a service plan  Manages the service plan together with the customer  Coordinate SAP resources (“the right expert at the right time”)  Ensures follow-up at the customer and SAP of identified issues  Prepares reporting at management level (based on the Balanced Score Card) and executive meetings  Identifies new areas for improvement and safeguarding  Interface to development support TQMCustomer Business and IT SAP’s front office

©2016 SAP SE or an SAP affiliate company. All rights reserved.31 Public SAP Mission Control Center – All experts in one place Engagement Support Supports holistic value realization of premium engagements. Central Control Core Team Manages the overall prioritization and ensures transparency. Solutioning Center Supports value propositions and premium engagement scope. Mission Critical Support Production support and escalation management. Deployment Support Provides experts for SAP HANA / SAP HANA Enterprise Cloud / SAP Cloud. SAP MISSION CONTROL CENTER

©2016 SAP SE or an SAP affiliate company. All rights reserved.32 Public © 2016 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. Please see for additional trademark information and notices. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward- looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.