 ABS Services is a leading third party BPO company having a center at PUNE, that delivers Business Process Outsourcing services to currently 6 companies in the UK, USA, AUSTRALIA and INDIA in industries as diverse as banking & finance insurance, telecoms. We provide BPO services to our clients and seek to work just as an extension of their organization. Our services include INBOUND, OUTBOUND as well as web-enabled services which compares the whole spectrum of the BPO industry. The equal focus on R&D as well as maintaining the already attained quality makes as an unmatched outsourcing partner for our clients. ABS has a dedicated team which looks after all technological advancements taking place in the call center services, So that the efforts to make the new products work meets with success. Clients can never get the most suitable product unless and until the full range of latest technologies is evaluated for their utility in this ever-evolving world of changing technology.

 ABS impacts your business by seeking to reduce costs while maintaining superior levels of services. Our solutions extend across all strata of BPO, technology and consulting  100% BPO FOCUS  ABS has a unique ‘co-sourcing’ model with 100% BPO Focus, unlike other firms whose core proficiencies may lie in consulting or IT. We have a proven track record in re-engineering processes across industry lines. Our value-added services vary from customization of processes for clients and knowledge management to the more complex, where technology becomes an enabler for enhanced performance on metrics, reporting tools and middleware.  In addition, we have established “Centers of Excellence” for transitioning and project management that are designed to ensure on-time, successful “go-live”. Our process Improvement Team ensures that best practices developed by individual teams are shared throughout the company so that all clients benefit in terms of cost savings, enhanced productivity and quality.

 At ABS, our capabilities are specifically geared towards the design of customized, scalable solutions that address both the current and future needs of our clients. The solutions we developed are based on the based are based on the in-house toolkits we have designed based on our year-long expertise and domain management.  We apply the following six key steps toward any out scouring initiative:  Process Selection - Identifying and prioritizing to be outsourced.  Transition - Managing the seamless movement of the process to the offshore environment and its integration into existing business operations.  Risk Management – Identifying and mitigating the risk involved in outsourcing and in the offshore environment as well.  Pilot – A key phase in the outsourcing life cycle in which we carefully monitor and track the primary dependencies that affect the performance for a given process in the offshore environment.  Ramp Up – Consequent to the success of the pilot, infrastructure and resources are scaled up to meet specified client volumes.  Business as Usual – The process is completely set up and operational leading to business as usual.

 INBOUND:- Customer service  Appointment Scheduling:-  Soft lead Generation Product Information Request  OUTBOUND . Telesales . Up Selling & Cross Selling . Appointment Scheduling . Lead Generation . Survey . Form Filling . WEB Based Services . Technical Support . Support . Chat Support

 Our business solution help your business grow  Never lose your touch with customers  Synching business model with existing market needs  Managing cost and budgets  Focus on the customer flexibility  No need to pay for software license  We implement open source software  Add new features faster  Provide high security applications  Customize business solutions based on standard professional me

 ABS has been consistently creating positive business impact on behalf of clients across market.  QSS America  Beber Ltd.  Discount Wands  US Health Care  LIC  Aditya Birla  I Can  Innovative Outsourcing INC

 Training Rooms, Reception Area and Conference Room: Fully functional training room and meeting room. Training rooms equipped with world class facilities  2) Furniture: Fully furnished with international designs and ergonomically superior designed chairs  3) Power Backup (24X7): 24X7 power back up to avoid down time  4) Hygiene Factor: Centralized Air-Conditioning (Daiken), Security.  5) IT Infrastructure: ABS office spaces come with complete data centre setup including CISCO Routers and Switches, VOIP Connectivity, Dual Core, systems with 17” LCD monitors, Block Wise CAT 5,6, Cabling, Managed Server Room. ABS Team manages, the infrastructure and handle troubleshooting  Minimum Turnaround time to resolve issues, if any  *Our IT infrastructure is duly audited by two of the leading IT companies of INDIA.

 External storage devices are banned from the office premises  Redundant voice and data ports are available for all the workstation  Updated and competitive firewall is placed in the network.

 Adiosis Business Solutions Pvt Ltd. 03/06 Snehdeep Constructions,above HDFC Bank 1 st floor, warje chowk, pune bangalore highway, PUNE, Maharashtra ,India

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