Accommodation Product Chapter 3. Accommodation Product

Accommodation Product Main product of the hotel Consists of a room, facilities and services Front office employees must know all details

Hotel Rooms Classification By number and size of beds Décor, room size and view Location and type of guests Pg. 31 The Accommodation product of King’s Hotel!

Number and Size of Beds Type of Room Type of Bed Single Room 1 Single Bed Twin Room 2 Single Beds Double Room 1 Double Bed Suite 1 or more larger beds

Bed Sizes

Suite Types Suite – a type of hotel room which has two distinctive areas: one for sleeping and one lounge area. 1 Room Suite – Junior Suite 1-Bedroom Suite (living room and bedroom) 2 (and more)-Bedroom Suite Presidential Suite

Suite Types Hotel Plaza Athenee Paris, Junior Suite

Suite Types Raffles Dubai Landmark Suite Floor Plan

Suite Types Raffles Dubai Royal Suite Floor Plan

Suite Types Raffles Dubai Landmark Suite & Royal Suite

Other Room Types By Size, Décor, View: Standard Superior Deluxe By Function: Adjoining Executive Level Adjoining Rooms

Executive Level Separate floors in the hotel providing extra services for business guests. These services may include: Check-in / check-out at executive floors Meeting facilities Executive lounge with F&B services Free use of Internet & IT equipment Business / working areas in hotel rooms

Executive Level Marriott Hotel Amsterdam Executive Lounge

Class Activity Pg. 34 – Activity 2 (a), (b)

Room Rates Rack Rate Corporate Rate Commercial Rate Airline Rate Children’s Rate Group Rate Frequent Traveller Rate Complimentary Rate

Types of Visitors Domestic Tourist FIT – Free Independent Traveller GIT – Group Inclusive Tourist SIT – Special Interest Tours Individual Business Traveller Corporate Business Traveller Trade Delegates / Conference Participants

Classwork Work with your partner and review and discuss the questions below: Activity 1 – 8, Pg. 42 – 43 Review chapter 4 The Front Office Department and read the Case Study: Accommodation Management: You must be joking! Pg. 59 - 60

References Raffles Dubai. (2013). Royal Suite. Retrieved from http://www.raffles.com/dubai/rooms-suites/royal-suite/ Raffles Dubai. (2013). Landmark Suite. Retrieved from http://www.raffles.com/dubai/rooms-suites/landmark- suites/ Dorchester Collection. (2013). Hotel Plaza Athenee, Junior Suite. Retrieved from http://www.plaza-athenee- paris.com/junior-suites Marriott. (2013). Hotel Amsterdam City Centre. Retrieved from http://www.marriott.com/hotels/travel/amsnt- amsterdam-marriott-hotel/