© All rights reserved Your Voice, Your CC: The Colorado College Employee Climate/Engagement Survey Information Technology

© All rights reserved Survey Overview Survey Instrument 73 core belief statements 23 item benefits satisfaction component 18 demographic questions 3 Open ended questions Methodology Online survey administered March 27, 2013 – April 12, 2013 Response Rates Overall response rate: 64% (525/826) Information Management response rate: 60% (26/43) Benchmarks Colorado College College-wide Survey Results

© All rights reserved Guidelines for Positive Responses Response Scale: Strongly Agree; Agree; Sometimes Agree/Sometimes Disagree; Disagree; Strongly Disagree; Not Applicable Positive Response - Strongly Agree & Agree

© All rights reserved Guideline ScoreDescription < 10%Excellent – Very Good 10% - 14% Fair - Good 15% - 19%Yellow Flag 20% - 29%Red Flag 30%+Acute Response Scale: Strongly Agree; Agree; Sometimes Agree/Sometimes Disagree; Disagree; Strongly Disagree; Not Applicable Negative Response - Strongly Disagree & Disagree

© All rights reserved Themes – Colorado College Strong connections to the mission Sense of pride The talented and unique student body High degrees of job fit Flexibility and autonomy Need for stronger cross-functional collaboration Not a strong sense of alignment among divisions Need for greater consistency/enhanced managerial/leadership skills Focus on Diversity - still important work to be done

© All rights reserved Themes – Colorado College Compensation system – adequate, markets, feelings of being unappreciated Need for improved communications More transparency - decisions Varying degrees of confidence in the capabilities and credibility of Senior Leadership as a whole Frustration with available resources, staffing and workloads Accountability - low performers, disrespectful behaviors and the perception of favoritism Additional training, professional development and career opportunities

© All rights reserved Themes – Information Management Like their colleagues across the College, staff within Information Management appreciate the College’s mission, the work they do and the flexibility/autonomy they have. While some staff report concerns related to previous leadership there is generally high regard for those currently in supervisory roles. Concerns regarding the adequacy/fairness of the compensation system can be found across Colorado College but are particularly acute within Information Management, as are concerns regarding staffing levels, performance management and recognition. Those within Information Management express a keen interest in additional professional development/career advancement opportunities. Information Management staff also express a need for more effective communication within departments and across the College.

© All rights reserved Barometer Statements by Job Category Survey Statement Information Management Results Colorado College Overall results (positive %) Admin. Exempt Staff Non exempt staff (hourly) Faculty 25 Overall, my department is a good place to work All things considered, this is a great place to work This institution's culture is special - something you don't find just anywhere

© All rights reserved Job Category (Overall % Positive)

© All rights reserved Administrative Division (Overall % Positive)

© All rights reserved Top Ten Statements – Information Management Survey Statement Information Management (Positive %) Information Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 5 I understand how my job contributes to this institution's mission I find personal meaning and fulfillment in my work I believe what I am told by my supervisor/department chair We have opportunities to contribute to important decisions in my department I have a good relationship with my supervisor/department chair

© All rights reserved Top Ten Statements – Information Management Survey Statement Information Management (Positive %) Information Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 1 My job makes good use of my skills and abilities My supervisor/department chair supports my efforts to balance my work and personal life I am given the responsibility and freedom to do my job I am given the opportunity to develop my skills at this institution My supervisor/department chair is consistent and fair

© All rights reserved Relative Strengths Job Satisfaction & Work/Life Balance Connection to Mission Supervisory Competencies

© All rights reserved Job Satisfaction & Work/Life Balance Survey Statement Information Management (Positive %) Information Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 1 My job makes good use of my skills and abilities I am given the responsibility and freedom to do my job I find personal meaning and fulfillment in my work My supervisor/department chair supports my efforts to balance my work and personal life This institution's policies and practices give me the flexibility to manage my work and personal life

© All rights reserved Connection to Mission Survey Statement Information Management (Positive %) Information Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 5 I understand how my job contributes to this institution's mission I am proud to be part of this institution This institution actively contributes to the community

© All rights reserved Supervisory Competencies Survey Statement Information Management (Positive %) Information Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 12 I believe what I am told by my supervisor/department chair My supervisor/department chair is consistent and fair My supervisor/department chair actively solicits my suggestions and ideas I have a good relationship with my supervisor/department chair

© All rights reserved Bottom 10 Statements – Information Management Survey Statement Information Management (Positive %) Information Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 28 My department has adequate faculty/staff to achieve our goals Our system for addressing feedback and complaints is effective Promotions in my department are based on a person's ability Our orientation program prepares new faculty, administration and staff to be effective There is regular and open communication among faculty, administration and staff

© All rights reserved Bottom 10 Statements – Information Management Survey Statement Information Management (Positive %) Information Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 35 Our recognition and awards programs are meaningful to me The role of faculty in shared governance is clearly stated and publicized My salary range/band is appropriate for my job The faculty value the contributions of staff This institution's policies and practices ensure fair treatment for faculty, administration and staff

© All rights reserved Opportunities Compensation Resources, Support & Workload Senior Leadership Communication Collaboration Performance Management Diversity & Inclusion Respect & Appreciation

© All rights reserved Compensation Survey Statement Information Management (Positive %) Information Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 63 I understand how the compensation system works My salary range/band is appropriate for my job I am paid fairly for my work This institution's benefits meet my needs

© All rights reserved Resources, Support & Workload Survey Statement Information Management (Positive %) Information Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 4 I am provided the resources I need to be effective in my job The facilities (e.g., classrooms, offices, laboratories) adequately meet my needs My department has adequate faculty/staff to achieve our goals Our orientation program prepares new faculty, administration and staff to be effective Overall, my workload is reasonable

© All rights reserved Senior Leadership Survey Statement Information Management (Positive %) Information Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 27 Senior leadership provides a clear direction for this institution's future Senior leadership communicates openly about important matters I believe what I am told by senior leadership

© All rights reserved Communication Survey Statement Information Management (Positive %) Information Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 8 When I offer a new idea, I believe it will be fully considered We have opportunities to contribute to important decisions in my department In my department, we communicate openly about issues that impact each other's work In my department, we address conflicts effectively when they arise Our system for addressing feedback and complaints is effective

© All rights reserved Collaboration Survey Statement Information Management (Positive %) Information Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 22 Changes that affect me are discussed prior to being implemented People in my department work well together I can count on people to cooperate across departments At this institution, we discuss and debate issues respectfully to get better results There's a sense that we're all on the same team at this institution

© All rights reserved Performance Management Survey Statement Information Management (Positive %) Information Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 17 Our review process accurately measures my job performance I receive feedback from my supervisor/department chair that helps me Promotions in my department are based on a person's ability Issues of low performance are addressed in my department

© All rights reserved Diversity & Inclusion Survey Statement Information Management (Positive %) Information Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 64 People at this institution understand and value the benefits of a diverse workforce This institution has clear and effective procedures for dealing with discrimination This institution places sufficient emphasis on having diverse faculty, administration and staff Overall, I am satisfied with the institution's efforts to support and encourage the valuing of different opinions, styles, and perceptions

© All rights reserved Respect & Appreciation Survey Statement Information Management (Positive %) Information Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 9 I am regularly recognized for my contributions Our recognition and awards programs are meaningful to me There is appropriate recognition of innovative and high quality teaching The faculty value the contributions of staff

© All rights reserved ModernThink Recommendations 1.Communicate a high level summary of the survey results to appropriate leadership groups and to the College community as a whole. 2.Review existing communication structures, processes and norms to better determine what is currently working well and how best to strengthen the quality of communication and dialogue. 3.Review and address fairness concerns regarding performance management processes and accountability. Ensure systems and processes related to ensuring fair treatment are up-to-date and consistently communicated. 1.Capitalize on linkages to existing ongoing initiatives and the Strategic Planning efforts to more specifically define and articulate the unique value proposition (employment brand) of Colorado College. 2.Consider introducing formal mechanisms/processes to enhance Senior Leadership visibility, interaction and relationship with the goals of fostering a greater sense of confidence in the credibility/alignment of leadership and the experience of shared governance.

© All rights reserved What is the difference between a good place to work and a great place to work? Reflection

© All rights reserved Questions, Comments, Dialogue Managerial/Leadership Competencies - What do you think are critical managerial/leadership skills that we need to develop/cultivate within the division and across the college? Communication – Keys to effective communication include the structures, processes and tools we use. Currently, what communication tools and processes are we employing that we should consider STOP doing, START implementing, and to CONTINUE? Aside from communication structures, processes, and tools, what interpersonal communication skills do we need to cultivate within our division and across the college?

© All rights reserved Questions, Comments, Dialogue Collaboration – What ideas do you have that might help us “break down silo’s” and create a greater sense of being collectively invested in our individual and mutual success in our division and across the college? Appreciation and Respect – What ideas do you have that can help the division and college build a culture of acknowledgement, appreciation, and celebration? Inclusive Excellence – What more can be done to ensure a welcoming, positive and consistent experience with the division and college to foster an inclusive campus culture that truly values different backgrounds, experiences, ideas, and opinions.

© All rights reserved Questions, Comments & Dialogue What’s your reaction to the survey findings? Any surprises? Does it reflect your experience at Colorado College? Are there any issues that didn’t surface that might be important for us to discuss in subsequent conversations? What opportunities exist for “quick fixes”? What three things do we need to focus on within Information Technology to make it the best workplace possible? Thinking beyond our experience within Information Technology, what can we do to support a greater sense of collaboration, support and unity across departments/divisions at Colorado College?

© All rights reserved Colorado College – In Progress Key Initiatives Engagement Survey Onboarding Talent Acquisition Compensation Project Performance Excellence Institutional Policies Future Activities Engagement Survey Compensation Project Professional Development Communication Performance Excellence Great Place To Work national survey IEC & Scrum Tactical Initiatives

© All rights reserved Next Steps May – Initial Summary Findings Presentations June-August – Delivery of specific division results for Academic and Administrative Divisions September-October – Focus on Findings at the Academic & Administrative Division level October-November – Action Planning in Response to Findings

© All rights reserved Additional Resources Richard K. Boyer