London February European Commission Information Society and Media Project COVUNI GaLA Game and Learning Alliance The European Network of Excellence on Serious Games Serious Games in Business & Management Angelo Marco Luccini (CEDEP)

London February European Commission Information Society and Media Project COVUNI Our SGs Objectives (3) BEFORE DURING AFTER

London February European Commission Information Society and Media Project COVUNI Objectives

London February European Commission Information Society and Media Project COVUNI 4

London February European Commission Information Society and Media Project COVUNI Objective 1: Experience the challenge of trying to collaborate in a diverse and distributed setting. Objective 2: Experience how an initially collaborative endeavor can quickly deteriorate into a non-collaborative environment, with teams displaying a variety of negative (misattributions, distrust, competitive stances, frustration, etc) behaviors. Objective 3: Manage external, unplanned pressures and events that can occur (through the intervention agent) during the collaborative experience. Objective 4: Increase understanding of the types of innovative technologies currently available to support distributed collaborations. 5 aSAP: Workshop StructureaSAP: Overall Learning Objectives

London February European Commission Information Society and Media Project COVUNI 6 Part 1: Introduction: Importance and Complexity of Collaboration (45 min.) Part 2: Instructions for Playing the Simulation (15 min.) Part 3: Teamwork (60 min.) Part 4: Debriefing ( min.) aSAP: Workshop Structure

London February European Commission Information Society and Media Project COVUNI 7 Angehrn 2005 aSAP: Collaboration and Its Breakdowns 1. Key Ingredients of Collaboration

London February European Commission Information Society and Media Project COVUNI 8 aSAP: Collaboration and Its Breakdowns 4. Collaboration Breakdowns – The “Enterprise 2.0” Culture

London February European Commission Information Society and Media Project COVUNI 9 aSAP: The Knowledge Integration Challenge Through Collaboration Angehrn 2006

London February European Commission Information Society and Media Project COVUNI 10 I.Overview of the aSAP Simulation II.Challenges of Collaboration in Distributed and Diverse Groups III.The Scenario IV.Decisions of the Players V.Group Work VI.Using the Simulation Software VII.Access Data aSAP: Instructions for playing the game

London February European Commission Information Society and Media Project COVUNI 11 What is the aSAP Simulation? 1.Experiencing the challenge of trying to collaborate in a diverse and distributed setting. 2.Experiencing the emergence of group and team breakdowns that can occur during the collaborative process. 3.Understand the types of innovative emergent technologies that are currently available to support these types of collaborations. time space same different same different aSAP: Instructions for playing the gameaSAP: Overview of the World Team Simulation

London February European Commission Information Society and Media Project COVUNI 12 What are the Challenges of Collaboration in Distributed and Diverse Groups?  Suggested method: Brainstorming aSAP: Challenges of Collaboration in Distributed and Diverse Groups

London February European Commission Information Society and Media Project COVUNI 13 Imagine you are a member of one out of six distributed and very diverse teams, each representing different regional headquarters of aSAP, a global software company, to collaboratively come up with an Innovation Plan of 15 projects to be integrated into the company’s basic collaboration system. Without even realizing it, you will experience how an initially collaborative context can gradually degenerate into one where the different team members gradually blame or accuse each others of incompetence, start ignoring each other, or feel the need of focusing their resources on competing rather than looking for reachable win- win solutions. aSAP: The Scenario

London February European Commission Information Society and Media Project COVUNI 14 The following decisions are to be taken by the headquarters: –Phase A: Every regional headquarter will position 3 Projects into the Innovation Plan. Note: A good initial list will speed up phase B. –Phase B: Each regional headquarter will be able to propose changes to the list of the 15 projects selected for the Innovation Plan (by modifying the position of one project at a time). aSAP: Decisions of the Players

London February European Commission Information Society and Media Project COVUNI 15 aSAP: Using the Simulation Software The Control Panel

London February European Commission Information Society and Media Project COVUNI 16 aSAP: Using the Simulation Software Sending Messages

London February European Commission Information Society and Media Project COVUNI 17 aSAP: Using the Simulation Software Viewing the Profile of an Innovation Project

London February European Commission Information Society and Media Project COVUNI 18 1.Developing a Team Strategy (15 min.) 2.Playing the Simulation Game (30 min.) Phase A: Nominate 3 Innovation Plans Phase B: Determine the Schedule for Implementation 3.Prepare Team Presentation for Debriefing Discussion (15 min.) aSAP: Team Work

London February European Commission Information Society and Media Project COVUNI 19 I.Overview on team performance & experiences II.Team presentations III.Consolidation of focus topics IV.Reflection on key learning points & personal implications aSAP: Debriefing

London February European Commission Information Society and Media Project COVUNI 20 1.How did the teams perform? 2.Which challenges / breakdowns / traps of collaboration have you experienced in the simulation? Which “attributions” have you made about the other teams’ behavior? 3.Which similar examples can you report from collaboration in distributed and diverse teams in the “real world”? 4.Which strategies are useful to manage such challenges / breakdowns / traps? aSAP: Overview on team performance and experiences

London February European Commission Information Society and Media Project COVUNI 21 1.What are the key learning points of today’s workshop? 2.What are the implications for you as an individual, for your organization or a project in which you are engaged? How will you manage collaboration in diverse and distributed context differently in the future? aSAP: Reflection on key learning points & personal implications

London February European Commission Information Society and Media Project COVUNI Collaborative Change (1)

London February European Commission Information Society and Media Project COVUNI Collaborative Change (2)

London February European Commission Information Society and Media Project COVUNI Synergy

London February European Commission Information Society and Media Project COVUNI

London February European Commission Information Society and Media Project COVUNI

London February European Commission Information Society and Media Project COVUNI

London February European Commission Information Society and Media Project COVUNI EagleRacing

London February European Commission Information Society and Media Project COVUNI EagleRacing > Divergence Techniques > Convergence Techniques > Social Pressure > GroupThink > Intelligence Gathering Traps

London February European Commission Information Society and Media Project COVUNI WhatADay (1)

London February European Commission Information Society and Media Project COVUNI WhatADay (2)

London February European Commission Information Society and Media Project COVUNI Objectives Involving Learning by Doing through simulation-based learning experiences Collaborative Providing a context in which participants can best exchange their best/worst practices and experiences Actionable Supporting transfer of insights gained in their organizational contexts