David Hughes, PTC 27th September, 2012 Product Development & Service Support A Strategy for the Product Life Cycle David Hughes, PTC 27th September, 2012 © 2012 PTC COMMERCIAL IN CONFIDENCE

Supporting the Lifecycle Generic challenges… Improve Through Life Capability Management Translating user requirements into system readiness, availability and logistics support capability Connect Product Development & Product Support and enable Total Lifecycle Management Increased Collaboration with Industrial Partners Increased move to industrial partnering, and deep supply chain, highlights need for robust data interchange methods Multi-CAD, design, build & support environments Cost Reduction in Defence Programmes Defence reviews looking to cut costs Through Life Cost (TLC) initiatives e.g. long term contracts based on cost reduction initiatives Contracting for Support through Performance Based metrics Guarantee of Availability, Performance, System Reliability, Maintainability Fixed price contracting methodologies Increased involvement of OEM in support lifecycle © 2012 PTC COMMERCIAL IN CONFIDENCE

Product Development & Support The Changing Landscape How is the Product Support landscape changing? Customer – shift from government-provided to industry-provided support Industry – positioning for support contracting while stripping cost from acquisition phase Standards – proliferation of new PS / ILS standards How must Product Development evolve to accommodate the changing Product Support landscape? Support-empathetic design philosophy Design FOR Support Prominence and influence of support engineering Design THE Support Extended scope of PLM to include support phase Support THE Design Embedded formal design feedback loop from field Support FOR Design How must PLM change to embrace the first two questions? “Successfully incorporate the evolving product support requirement into a consolidated collection of product development processes and capabilities, that manage ALL product configurations and assets through ALL phases of the lifecycle, and provide total synchronicity between the digital and physical asset at each applicable lifecycle phase.” © 2012 PTC COMMERCIAL IN CONFIDENCE

Closed-Loop Lifecycle Management – Solution Provider View Change Management Quality Governance ECR / ECN CAPA Field Analytics Product & Service Analysis Predictive Analysis Component & System Reliability Fault Analysis Lifecycle Analysis & Testing Product Support Analysis & Planning Support Strategy (ASPS) Spares Strategy (sBOM) Warranty Policies Maintenance & Service Plans Technical Information needs Training Needs Logistics Needs Information Delivery Interactive Service Information Part Identification & Ordering Field Knowledge Customer Self-Service Portals Design Digital Designs eBOMs Serviceability Analysis Onboard Monitoring & Diagnostics Software Service Delivery Service Logistics Maintenance Repairs Overhauls Upgrades Requirements Operation & Utilization Serviceability Total Cost of Ownership (TCO) Equipment Mgmt Service Program As-Maintained BOM Service History Warranty Coverage Health Monitoring Technical Information Service Procedures Service Part Information Schematics Service Bulletins Training Material Manufacture mBOMs Assembly Instructions As-Built BOM © 2012 PTC COMMERCIAL IN CONFIDENCE

Closed-Loop SLM process view Technical Information Logistics Support Analysis Provisioning & Parts Ordering Scheduled Maintenance Product Optimization Upgrades & Overhauls Service Record Management Warranty Product Support Service Management Performance Analysis Equipment Issue Analysis & Corrective Actions Service Planning Product Information Equipment History Requirements Design of Systems and Support Equipment Service Information Delivery Service Program & Contract Management © 2012 PTC COMMERCIAL IN CONFIDENCE

Integrated Logistics Support Main business processes… Operational & Maintenance Data Feedback – Functional Coverage by S5000F OPS Data Logs Material and Data Provisioning Data LSA data Equipment Identification Design Data Order Admin Logistics Support Analysis Provisioning IN Design of Systems and Support Equipment S2000M SERVICE USE Tech docs, IETM, other media Def.Stan.00-60 / 600 S3000L S4000M LSA tasks / data Technical Data Design Data S1000D Which toolsets hosts the MASTER CONFIGURATION ACCOUNT for the product being supported? © 2012 PTC COMMERCIAL IN CONFIDENCE

Single Source of Product Data across the Lifecycle www.ptc.com 27-Apr-17 Single Source of Product Data across the Lifecycle “Design for Support” “Support the Design” BOM Transformation CADMID Lifecycle Requirements Requirements BOM Engineering BOM As Supported Prod Structure Manufacturing BOM Maintenance BOM Hull-Req-A01 Hull-Req-A02 Wall-Req-A01 Wall-Req-A02 Processor-Req-B01 Sensor-Req B01 Engine-Req-A01 Wall-Req-A001 Wall-Der-Req-01 MRAP Wall-Der-Req-02 MRAP MX-1097/A PN 324-DFX-002 PN 324-3R5-004 PN 324-PIU-099 PN 324-DFX-694 PN 324-DFY-334 PN 323-AUX-098 PN 323-SW-003 PN 326-SW-876 PN 324-1567-AS9 PN 324-ENG-385 LRU LCN/SNS LCN 2 / SNS B LCN 3 / SNS 7 LCN 4 / SNS 41 LCN 6 / SNS 4 LCN 7 / SNS 9 LCN 8 / SNS 43 LCN 15 / SNS 99 LCN 23 / SNS 5 LCN 1 / SNS A LCN 76 / SNS 2 LCN 4 / SNS 6 324-1657-OP750 324-1654-OP500 324-PIU-OP450 324-3R5-OP400 323-AUX-OP250 324-1656-OP600 324-FDX-ENG-OP150 MRAP-FIXT-397 CALIB-SPEC 23 MFG-MRAP MRAP-JIG-9998 MRAP Sys-Req-001 Sys-Req-002 Sys-Req-003 HW-Req-001 SW-Req-001 HW-Req-002 SW-Req-002 SW-Req-003 LRU SN 989 SRU 1 SN 56 SRU 3 SN 34 SRU 78 SN 99 PWB 12 SN 23 Chassis 7 SN 45 SRU 77 SN 4 Service Content TCTOs / ECPs Service Manual IPB / IPC Maintenance History Corr Act / Prev Maint Characterizations Fault Isolation Managing multiple, dynamic, complex product configurations across the complete lifecycle Production Systems (ERP/MES) PLM very capable of managing product configuration across its lifecycle. From “as-designed” to “as-delivered”, configuration baselines retain links to original requirements. Of particular interest is the “Validate” phase – design for support criteria are captured through design evolution, and represented as a configuration here, with full associativity to all product information. Traditional disconnect occurs when product is delivered. The “as-delivered” and “as-maintained” configurations typically become disconnected from previous configurations, and from themselves. To make FHS, and application of effective performance management, work, accurate product configurations must be maintained across the complete lifecycle, including the support phase. © 2012 PTC COMMERCIAL IN CONFIDENCE © Copyright 2002 Parametric Technology Corporation

Design (eBOM)  Support (sBOM) Transformation Why have eBOM ≠ sBOM ? Engineering and Support Team require different perspectives on the product Items Design and Support/Service Items behave differently… Maturity and Lifecycle rules Access Controls Naming & Numbering Attributes Related Items/Doc Content/Attachments Using CBS in engineering creates a significant burden on design teams Impact on Schedule Service Planning Team cannot wait until the complete eBOM is frozen to create a Support BOM Ensuring Conformity Continuously evolving engineering design has a large impact on downstream Support deliverables Vast potential for errors and rework Flag-up Updated/Revised Design Items across the Equivalence Link to Support LRU LCN/SNS LCN 2 / SNS B LCN 3 / SNS 7 LCN 4 / SNS 41 LCN 6 / SNS 4 LCN 7 / SNS 9 LCN 8 / SNS 43 LCN 15 / SNS 99 LCN 23 / SNS 5 LCN 1 / SNS A LCN 76 / SNS 2 LCN 4 / SNS 6 MRAP MX-1097/A PN 324-DFX-002 PN 324-3R5-004 PN 324-PIU-099 PN 324-DFX-694 PN 324-DFY-334 PN 323-AUX-098 PN 323-SW-003 PN 326-SW-876 PN 324-1567-AS9 PN 324-ENG-385 Engineering BOM As Supported Prod Structure equivalent equivalent equivalent Obj Management rules Spatial Maturity Seat Requirement Interface Type Design Data Related CDRLs Spatially Integrated Capital Item Deliverables Maintainable status Spareable Status Fitting Dates Removal Dates Logistical Data Replacements History © 2009 PTC © 2012 PTC COMMERCIAL IN CONFIDENCE

Digital Assets – Leveraging the Investment Heterogeneous CAD Design Disassembly Sequence 3D Animation for IETM/P & Training 2D Views for Page-Based Publishing © 2012 PTC COMMERCIAL IN CONFIDENCE © 2009 PTC

Associative Parts Compiling Process Parts List Parts Compiler START Information / Publication Structure Access Associative sBOM and model Define parts list with applicability Illustrated Part Diagrams Generate 2D & 3D illustrations Why Parts List Describes ordering of the information (e.g. in A&D it matches the dis-assembly sequence) Helps you identify orderable parts in the product Add to information / publication structure Deliver interactive part information / parts list 3D & 2D Call- Out Illustrations END © 2012 PTC COMMERCIAL IN CONFIDENCE © 2009 PTC

Closed-Loop SLM process view Closed-Loop SLM process view - ASD Closed-Loop SLM process view SX000i Service Information Delivery Service Program & Contract Management Requirements Design of Systems and Support Equipment Service Planning Service Lifecycle Management S3000L S4000M S2000M S1000D Product Lifecycle S5000F Technical Information Logistics Support Analysis Provisioning & Parts Ordering Scheduled Maintenance Product Optimization Upgrades & Overhauls Service Record Management Warranty Product Support Service Management Performance Analysis Equipment Issue Analysis & Corrective Actions Service Planning Product Information Equipment History Requirements Design of Systems and Support Equipment Service Information Delivery Service Program & Contract Management © 2012 PTC COMMERCIAL IN CONFIDENCE

As a Solution Provider, what’s our aim? Summary As a Solution Provider, what’s our aim? To develop business solutions that: Are innovative Find better ways of executing existing / new practices Heterogeneous CAD support and reuse BOM transformation and associativity “Closed loop” approach to Total Lifecycle Management (design, build, support) Underpin process Process-led technology development Integrated approach Product Data-centricity Embed best practice Incorporate “learnings” from multiple customers / engagements / industries Development cycle that is industry empathetic “Real world” / intuitive application of industry standards Provide cost-effective solutions that improve Through Life Capability Management PROPRIETARY & CONFIDENTIAL – not for distribution

© 2012 PTC COMMERCIAL IN CONFIDENCE