Alex Ezrakhovich Process Approach for an Integrated Management System Change driven

Organizations have one Management system only… THE MANAGEMENT SYSTEM

Purpose: “to provide a framework for an overall management system which integrates the common aspects of individual systems to avoid duplication” “aims to encompass the common elements of such systems to improve business effectiveness and efficiency” MANAGEMENT SYSTEM INTEGRATION MANAGEMENT SYSTEM INTEGRATION

Risk, compliance and integration have been identified as three emerging key issues in making the management system more effective and efficient. Organizational goals and objectives are:  To minimize risk  To improve performance  To grow RISK, COMPLIANCE & INTEGRATION RISK, COMPLIANCE & INTEGRATION

WHAT IS AN INTEGRATED MANAGEMENT SYSTEM? WHAT IS AN INTEGRATED MANAGEMENT SYSTEM? “A combination of the processes, procedures and practices used within an organization to implement the organization’s policies and which may be more efficient in delivering the objectives arising from these policies than multiple systems. AS/NZS 4581:1999

Define & analyse stakeholder needs and risks relevant for your business. Use AS/NZ Treat the risks using available tools. OHS ISO ISO 9001 Information Security Mgmt Accounting Standards Product Standards Excellence Models MINIMIZE RISKS & IMPROVE PERFORMANCE MINIMIZE RISKS & IMPROVE PERFORMANCE

MODERN BUSINESS MANAGEMENT SYSTEMS MODERN BUSINESS MANAGEMENT SYSTEMS BMS ISMS, etc... ISO ISO 9001 AS/NZS 4801

GENERIC MANAGEMENT CYCLE GENERIC MANAGEMENT CYCLE  Commitment  Resources  Planning  Implementation  Training  Monitoring  Review

PROCESS MODEL ISO 9004:2000 Interested Parties Interested Parties

ISO MANAGEMENT CYCLE CONTINUAL IMPROVEMENT ISO PLAN DO CHECK REVIEW Assess risks Set policy & goals Program Take control Resource Communicate Measure & maintain Correct & record Review Drive improvement

MANAGEMENT SYSTEM MODEL Measurement and evaluation Policy Planning Implementation Management Review Continual Improvement

ORGANIZATION SUPPLIERS CUSTOMERS REGULATORS EMPLOYEES/ CONTRACTORS SHAREHOLDERS ENVIRONMENTAL PRESSURE GROUPS INSURANCE AGENCIES FINANCIAL INSTITUTIONS PUBLIC INTERESTED PARTIES (STAKEHOLDERS)

QUALITY STANDARD  Quality Management System  Management Responsibility  Resource Management  Product Realization  Measurement  Improvement

OCCUPATIONAL HEALTH & SAFETY OCCUPATIONAL HEALTH & SAFETY  General Requirements  OHS Policy  Planning  Implementation  Monitoring and Evaluation  Management Review

ENVIRONMENTAL  General Requirements  Environmental Policy  Planning  Implementation & Operation  Checking & Corrective Action  Management Review

WHY INTEGRATE?  Governments  Legislation  Public  Employees  Moral obligations  Failure of regulations  Penalties  Customers

BENEFITS OF INTEGRATION  Resources  Image  Performance  Customer satisfaction  Reduction of complexity

LIMITS OF INTEGRATION  Credibility  Specific customer requirements  Vested interest  Limits

COMMON CLAUSES  Leadership and commitment  Management  Improvement  Policy  Planning

COMMON CLAUSES  Communication  Hazard and risk  Purchasing  Contract  Design

COMMON CLAUSES  Documentation  Document Control  Records  Data Collection  Process

COMMON CLAUSES  Handling  Incidents and Emergencies  Training  Measurement and Evaluation  Audits  Nonconformance

TOP MANAGEMENT PROCESS SUPPORT PROCESS CUSTOMERS/ INTERESTED PARTIES CUSTOMERS/ INTERESTED PARTIES REALIZATION PROCESSES INPUTS OUTPUTS Management processes include, for example, planning, allocation of resources, management review etc. Realization processes include, for example, customer related processes, design and development, product realization etc. Support processes include, for example, training, maintenance etc.

PROCESSES

PROCESS APPROACH Identify the core process activities Determine the sequence and interaction of process activities Determine criteria and methods for operation and control of the processes Ensure availability of resources & information necessary to support the processes operation Measure, monitor and analyze the process Implement action necessary to achieve planned results & cont. improvement of these processes

IDENTIFY THE PROCESSES FOR MANAGEMENT SYSTEMS IDENTIFY THE PROCESSES FOR MANAGEMENT SYSTEMS  What are the processes needed for our management system?  Are any of these processes outsourced?  What are the inputs/outputs for each process?  Who are the “customers” of the processes?  What are the requirements of these customers (authorities, regulators)?  Who is the “owner” of the process?

TO DETERMINE WHICH PROCESSES SHOULD BE DOCUMENTED CONSIDER THE FOLLOWING TO DETERMINE WHICH PROCESSES SHOULD BE DOCUMENTED CONSIDER THE FOLLOWING  effect on quality, environment, OHS  risk of customer dissatisfaction  regulatory requirements  economic risk  effectiveness and efficiency

HAZARD & RISK  What are the hazards associated with the business?  A hazard is defined as any situation that has the potential to cause injury, illness, environmental, product, process or property damage  What risks do the hazards represent to the business?

MAIN ELEMENTS OF THE RISK MANAGEMENT PROCESS MAIN ELEMENTS OF THE RISK MANAGEMENT PROCESS ESTABLISH THE CONTEXT IDENTIFY RISKS ANALYSE RISKS EVALUATE RISKS TREAT RISKS COMMUNICATE & CONSULT MONITOR & REVIEW

RISK TREATMENT PROCESS

RISK MANAGEMENT PROCESS

DETERMINE THE SEQUENCE  What is the overall flow of our processes?  How can we describe this? (maps or flowcharts?)  What are the interfaces between the processes?  What documentation do we need?

DETERMINE CRITERIA & METHODS  What are the characteristics of intended and unintended results of the process?  What are the criteria for monitoring, measurement and analysis?  How can we incorporate these into the planning of our MS and product realization processes?  What are the economical issues (cost, time, waste, etc.)?  What methods are appropriate for data gathering?

ENSURE THE AVAILABILITY OF RESOURCES ENSURE THE AVAILABILITY OF RESOURCES  What are the resources needed for each process?  What are the communication channels?  How can we provide external and internal information about the process?  How do we obtain feedback?  What data do we need to collect?  What records do we need to keep?

MEASURE, MONITOR & ANALYZE  How can we monitor process performance (process capability, customer satisfaction)?  What measurements are necessary?  How can we best analyze gathered information (statistical techniques)?  What does the result of this analysis tell us?

PROCESS AUDITING STEP 1 CONTINUAL IMPROVEMENT STEP 2 STEP 3 STEP 4 STEP 5 Identify the “customers” Determine “customer” requirements and\ perceptions. Plan how to satisfy “customer” requirements Implement your plan Monitor and control Act and improve your process

PROCESS AUDITING Audit the system from the system up to the standard(s), not from the standard(s) down to the system MANAGEMENT SYSTEM STANDARD(S) ORGANIZATION’S MANAGEMENT SYSTEM + “YES”?

THANK YOU