Telecom Lifecycle Management 201: Why IT and AP need to work together ILTA Webinar Series Presented by Liz Carroll Director, Business Development - Legal September 17, 2015

Agenda 2 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential What is Telecom Invoice Management, and Why is it Important? The Challenges Fixes/Solutions Solving the Problem: Telecom Management Next Steps

Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential 3 vCom exists to revolutionize how the telecom lifecycle is managed

Telecom Management 4 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

Invoice Management 5 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

Telecom Invoice Management - Definition How you review, approve, allocate and pay for telecom 92% Carrier invoices have an error and 80% are still paper! Accuracy and Speed are important 6 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential Goals for IT and AP: Faster Processing Reduce Costs Increase Visibility Simplify Vendor Management Goals for IT and AP: Faster Processing Reduce Costs Increase Visibility Simplify Vendor Management

The Painstaking Steps to Process a Telecom Bill 7 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

Telecom / IT Department Mail Department The Painstaking Steps to Process a Telecom Bill 8 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential Invoice arrives Sort Analyze Identify errors Resolve errors Approve amount for AP to pay Verify / change account code allocations Secure secondary approval, if necessary Deliver to Approver Deliver to Accounts Payable (AP) 1)Investigate and determine cause of problem 2)Locate appropriate vendor representative 3)Explain problem or error 4)Provide documentation 5)Secure vendor approval for correction 6)Verify corrections / credits

Archiving Accounts Payable The Painstaking Steps to Process a Telecom Bill 9 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential Sort / batch invoice Enter data into accounting system Deliver invoice to Filing Clerk Scan invoice Back up scan; archive paper / CD Issue check, sign, envelope, stamp & send Accounting Assure vendor posted payment to correct account Reconcile bank statement File returned check Provide reports for IT

Polling Question? How many telecom invoices does your firm process a month? 1.Under Over Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

The Challenges: Invoice Review Telecom Carrier Invoices – difficult to understand Carrier branding of services Differing invoice formats 92% Carrier invoices have an error Overspending? 11 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

The Challenges: Dispute Resolution Reconcile Carrier billing errors How do I pursue billing resolution? How much time? Who pursues? How effective? 12 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

The Challenges: Carrier Late Charges Due dates for telecom services have varying due dates Multiple approvers for invoice payment? How is invoice processing managed? How much are you spending on late charges? 13 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

Fixes/Solutions Invoice consolidation or standardization Dedicated expert Spend analysis spreadsheet 14 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

Fixes/Solutions – Invoice Consolidation Make invoice information easier to work with – Recognize billing errors faster for dispute – Decoding your invoice / line item identification Consolidate Telecom Services Under One Carrier – Single invoice or multiple invoices – Carrier that handles all services/regions? 15 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

Fixes/Solutions – Dedicated Expert Dedicated expert – Works with Carrier reps – Obtains contracts from Carriers – Reconciles invoice line items to contracts – Learns carrier protocols to pursue disputes – Telecom experience/contacts – Capable person should have greater success – Success rate – overburdened staff may not have time to pursue 16 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential Cost Saving Tip: Look for zero-usage lines, especially Remote Call Forwarding lines no longer in use! Cost Saving Tip: Look for zero-usage lines, especially Remote Call Forwarding lines no longer in use!

Fixes/Solutions – Spreadsheet Spreadsheet to track invoices – Where invoice is in processing – Check boxes for approvers & due dates – Accessible through a network shared drive – Oversee day-to-day, expedite approvals Other Options – Approve within 3% variance – Decentralize invoice approval 17 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

Solving the Problem: Telecom Management 18 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential PAY FOR SOFTWARE Purchase license Monthly subscription PAY FOR PROFESSIONAL SERVICES Benchmarking services Carrier contract negotiations Historical bill audit Project management MACD support FEES SUBSIDIZED VIA DISTRIBUTION / BPO Professional services Cloud-based telecom management software OR TRADITIONAL MODELSHYBRID MODEL

Carrier & Technology Agnostic 19 telecom management made simple 70+ Carriers Under Management 70+ Carriers Under Management

Software – vManager vManager 6.1 – Launched! – Ad-Hoc Reporting – Enhanced Invoice Approval – 2-Factor Authentication vManager for Mobile 3.x – Expanded Functionality – Ability to Attach Images telecom management made simple 20

Spending Trend Analysis Telecom management made simple 21

Electronic, Consolidated, Standardized Invoice Telecom management made simple 22

Electronic, Consolidated, Standardized Invoice Telecom management made simple 23

Electronic, Consolidated, Standardized Invoice Telecom management made simple 24

Automated AP Posting File Invoice NumberInvoice DateCost Center DescriptionCost Center NumberAmount CORP A09/12/2015Remote Inventory - Corporate CORP A09/12/2015SR Inventory - SR Employee CORP A09/12/2015SR Inventory - Remote Employee CORP A09/12/2015SR Inventory - Corporate CORP A09/12/2015Remote Inventory - Remote Employee CORP A09/12/2015Remote Inventory - SR Employee Total10, Telecom management made simple 25 Ready to Upload in ERP or Accounting Software

Next Steps 26 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential 1.Evaluate your current environment using our assessment Identify areas of improvement 3.Ensure you have the proper team in place to manage your telecom environment 4.Engage key stakeholders – IT, AP, Executives

Questions? Liz Carroll Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

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