June 18, 2010 PIER System Presentation for Repsol USA

PIER’s Beginnings Created out of a major ICS/JIC event Adopted by US Coast Guard starting in 2000 DEMs, Military, Fed Agencies, State, Local, Oil Industry, Universities, Associations, etc. Used by GEMA since G8 Summit

The PIER Idea: Put everything a communicator or team needs into a single, integrated, easy to use online communications control room. A control center accessible 24/7 from wherever you are.

Incident Command Operations PlanningLogisticsFinance Public Information Officer Safety Liaison JIC Manager Liaisons EOC TechnologyPIER Integration* National Incident Management System (NIMS) JIC structure per NIMS FEMA PIO Guidance Nov 07 Operations Support Info Gathering PIER currently offers integration with WebEOC Info Dissemination

Simple-to-use, integrated tool sets for Emergency Managers & Human Capital provide complete communications control...and much more Law Enforcement Elected Officials Responders Internal audiences Community Leaders Impacted Public Media PUSH Fax SMS (Text) Phone RSS INTERACTIVE PULL

PIER is used for: Daily Public Affairs Management Online Press Rooms Crisis Response & Dark Sites Joint Information Centers Employee & Internal Communications Issue Management Business Continuity Emergency Notification Compliance Communication

Critical PIER Functions for Emergency Managers: Fully hosted, Web-based, NIMS compliant, virtual joint information center (VJIC) Collaborative content development with approval workflow process Emergency notifications with multi-mode distributions ( , SMS text, text-to-voice phone, fax, website, social media/RSS) Inquiry management for interactive communications with stakeholders Contact database management Control of public, private and protected website without IT support Management controls and detailed reporting

PIER Center to support Johnson Space Center’s Emergency Management’s Communication’s Efforts

Sample of PIER use USCG – Floodwatch

United States Coast Guard Hurricane Information Updated information about USCG response to Hurricane Ike Images, news releases posted to this site Ship channel updates posted for maritime safety, access Information posted from each affected USCG Sector 222,000+ site hits

Interconnected, interoperable: Local engagement speaking with one voice Global HQ Regional/national Crisis, JIC and Special Issue Local facility stakeholder and local crises

PIER Features Include: Customized Site Each Repsol business unit ‘s branding will be incorporated into the design of your PIER site. Featured homepage buttons for: Public/private Web site Submit Situation Reports Employee Assistance Request Request to Receive Updates Latest News Ask a Question

PIER Emergency Management Mass Notification Features include : Quickly send notifications such as s, SMS text messages, text-to-voice messages, RSS feeds and Twitter alerts to staff members. PIER is designed to send notifications to thousands of contacts at a time. Ability to store an unlimited number of contacts and synch with ERP and HRMS systems.

PIER Features Include: 2-Way Communication Employees can check-in, submit situation reports, request assistance, request to receive updates and ask questions through PIER’s user-friendly interface. Managers can respond to and track all inquiries.

PIER Emergency Management Remote Access Features include : All documents and contacts are remotely available and stored on secure, redundant servers. In the event that your local systems are down, you can access important files from most internet enabled devices.

PIER in use today PIER has been used to manage numerous large scale events including: Hurricane Katrina -- US Coast Guard Atlanta Tornado, Georgia Drought --Georgia Emergency Management Texas City Refinery Accident -- BP Hurricane Humberto -- Port of Houston, University of Houston Los Angeles Power Outages -- LA Dept of Water and Power Cosco Busan Spill (San Francisco) -- US Coast Guard G8 Economic Summit -- Georgia Emergency Management Northwest Storm and Floods -- WA State EMD Thunderhorse Oil Platform -- BP and US Coast Guard (Many more...) Hurricane Katrina--USCG

PIER in use during Ike During Hurricane Ike, 18 regional PIER websites took over 7.7 million hits PIER provided continual support both from Houston and Washington State. Even without power, users could access PIER using a cellular modem in the back seat of a car. The following slides show actual Ike related PIER sites in use.

Marathon Oil Company Employee Communications Access for employees and contractors to provide updated contact information Regular updates provided regarding closures, reopening and other company response activities Updates sent directly to employees using updated contact information 283,000+ site hits

United States Coast Guard District 8 External Affairs Information Site Provided link to - the dedicated Hurricane Ike information website Updates from fed directly to this site 478,000+ site hits

Marathon Oil Corporation – Hurricane Response Provided information about Marathon's Texas City refinery Populated from Houston offices 43,000+ site hits

Motiva Port Arthur Refinery Community Info Major oil refinery located in Port Arthur, TX Provided closure information to Port Arthur and community PIO operating from Boise, ID Site populated from Bellingham, WA

BP Hurricane Ike Information Provided update information about a major oil refinery located in Texas City, TX Provided information about Gulf of Mexico operations Site populated from BP Emergency Operation Center in Illinois

Critical PIER Functions for Employee Accountability Multiple ways for employees to check-in, update their status and request assistance Multi-mode notification distributions ( , SMS text, text-to- voice phone, fax, website, social media/RSS) Built in approval process for content control Inquiry management and survey tools for 2 way communications Contact database synchronization through Soap API Control public, private and protected info on PIER-powered Website Management controls and detailed reporting

PIER Employee Security Emergency plans Latest updates and news Current work conditions Office closures and openings Security threats Evacuation notices Meetings Cancelations and more... Designed to help organizations alert employees of:

Building trust, one valuable relationship at a time. (281)