BT Local Business 160 Recruitment Programme MD Update 8 th June 2015

160 Recruitment Programme Update Agenda Overview – Steve Rathborne New Initiatives & New Entrant Training - David Manpower Local - Bron Working in Partnership - Gary Review - Steve Q & A

Steve Rathborne Field Sales Director, UK SME 8 th June 2015

David Marsh Head of New Business Sales, BTLB 8 th June 2015

Bron Parry BT HR 8 th June 2015

Manpower Local BTLB / BT/ Manpower

What is changing? Following all of your feedback, BT and Manpower have been working closely to re-engineer a more effective recruitment model that will meet the needs of the BTLBs. The model will evolve from a centralised recruitment team to a local and regional delivery model. Manpower have assigned a local recruitment branch to the nearest BTLB. Each branch will have a recruitment consultant that will provide a single touch point into the LB. Management Information / Candidate Analysis will continuing to be provided to BT. Our collective aim is to have sourced 80% of the outstanding Manpower project 160 vacancies by 20th July 15.

8 Client Places Order Direct to Branch BTLB / Manpower Visit Establish local market competitiveness and set joint expectations Local and National Advertising as deemed appropriate Face to Face Candidate Interview in the Manpower Branch / Location Prospective candidates complete Talent Match assessment (unless locally agreed not too) Successful candidates Candidate prepped for face to face interview. Manpower will provide LB with CV and Candidate Summary Candidates attend face to face interview with BTLB Same day - de-brief conversation between Manpower branch and BTLB Manpower manages Candidate offer / rejection Branch to complete all necessary compliance checks Client to complete all offer/referencing paperwork Client to inform Manpower of any early attrition National Account Manager is Delivery Model - Overview

1.All BTLB need to offer a competitive salary and benefits package in the market place. Manpower will help with this analysis and provide options depending on the outcome. 2.Where the BTLB continues to utilise other agencies, please share with the Manpower Branch. We can then ask candidates if they have been considered for this role previously to save duplication. 3.We need to move quicker. Initial BTLB / Manpower branch meeting will happen before the 12th June (many have already taken place or been scheduled) Manpower will keep the BTLB updated throughout A candidate should go through the full process within 5 days. Successful candidates need to be advised within 1 day of interview to avoid losing them. Important Dependencies

Gary McLean Regional Director, BTLB 8 th June 2015

David Marsh Head of New Business Sales, BTLB 8 th June 2015

160 Recruitment Programme Partnership and Support Overview Manpower Local – a bespoke local branch recruitment service £900 contribution for non-Manpower agency costs for new recruits from 1 st June ’15 *subject to passing New Entrant Training & 8 weeks in post A £1,000 retention bonus payable to all recruits from 15 th March, subject to being in post 12 months, passing NET training & achieving £250,000 Sales Order Value You need to support us by ensuring all new recruits attend and pass the NET training

Questions and Answers