Nov. 09

CONFIDENTIELSource: VIZELIA Technologies - Copyright 2005 VIZELIA Vision VIZELIA is the leading provider of Web- based and wireless applications that optimize real estate performance. VIZELIA brings significant process improvements to building managers by combining the benefits of –Knowledge Management –Workflow automation –Performance Management VIZELIA Product Suite: FACILITY-ONLINE Coherent and complete solution to manage your building

CONFIDENTIELSource: VIZELIA Technologies - Copyright Product Vision Provide Integrated Workplace Management Systems which cover the full life cycle of facilities asset management – Real estate/portfolio management – Facilities management – Maintenance management Improve companies flexibility by : – Managing real estate strategy – Piloting tenant satisfaction Render companies more pro-active by : – Automating business processes (request, service, move…) – Managing building life cycle processes (preventive and curative maintenance)

CONFIDENTIELSource: VIZELIA Technologies - Copyright 2005 Co pyr igh t VIZ ELI A – VIZELIA Command Center Space & Move Management Service Request Scheduled maintenance Building lifecycle management Energy Management FACILITY-ONLINE Drive your Facilities Management

CONFIDENTIELSource: VIZELIA Technologies - Copyright FACILITY Space Drive occupancy rate of your buildings

CONFIDENTIELSource: VIZELIA Technologies - Copyright FACILITY Space Drive occupancy rate of your buildings Identification of spaces: usage, user department… Follow-up of tenants and workplaces Automatic calculation of occupancy rate

CONFIDENTIELSource: VIZELIA Technologies - Copyright Classifications Define customized classifications Get as many levels as needed

CONFIDENTIELSource: VIZELIA Technologies - Copyright Properties of rooms Get detailed information for each room –Space –Room properties –Employees –Equipment

CONFIDENTIELSource: VIZELIA Technologies - Copyright FACILITY Service FACILITY Service Improve services delivered to occupants

CONFIDENTIELSource: VIZELIA Technologies - Copyright FACILITY Service FACILITY Service Improve services delivered to occupants Centralize requests through a single portal and keep tenants informed Automate, homogenize and supervise handling of requests Control providers and services delivered Get a clear view of all activity through dashboards and Key Performance Indicators

CONFIDENTIELSource: VIZELIA Technologies - Copyright 2005 Call the eConcierge Operator The Operator raises a request sanitory is leaking Centralizes all tenants requests Dispatches the request to the technical Manager Assigns the request to a team member The technical guy handles the request

CONFIDENTIELSource: VIZELIA Technologies - Copyright FACILITYService Step 1 – Manage tenant requests –Record the request –Assign a ticket number to the request Step 2 – Assign the request –Further qualify or specify the request –Assign the request to a person/technical team/provider Step 3 – Follow-up the handling of requests –Inform, in real time, the requester of the status of his request –Deliver the requested action immediately via portal, and/or mobile devices –Be alerted of any intervention delay Step 4 – Control the whole activity –Get specific dashboards: number of interventions by status, type, provider… –Get Key Performance Indicators and see trends –Perform satisfaction survey’s with requesters

CONFIDENTIELSource: VIZELIA Technologies - Copyright Step 1 – Centralize all requests FACILITY-Service Unique Services file Calling tenants Request centralization Portal Quality control Lifecycle External databases Guarantee the recording of all requests –Regardless of the source used to raise the requests –A single portal to record all requests Source of Request

CONFIDENTIELSource: VIZELIA Technologies - Copyright Step 1 – Record User Request Get an easy interface to record the request Easily record the request with a standard format and pre-defined selection lists

CONFIDENTIELSource: VIZELIA Technologies - Copyright Step 2 – Visualize requests submitted Visualize requests –Viewing Flexibility (i.e., complete listing, by site, etc.) –Get details of the selected request by clickling on it

CONFIDENTIELSource: VIZELIA Technologies - Copyright Step 2 – Assign requests Select a request and take the appropriate action : assign, reassign, reject, close, escalate…

CONFIDENTIELSource: VIZELIA Technologies - Copyright Step 2 – Issue a work order Once the request has been assigned, a work order can be issued automatically

CONFIDENTIELSource: VIZELIA Technologies - Copyright Step 3 – Follow-up the handling of requests List requests by status and take the appropriate action for delayed requests