2014-15 Library Performance Indicators Summary October 2015.

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Presentation transcript:

Library Performance Indicators Summary October 2015

Top 10 library performance indicatorsVictorian public libraries Trend 1.Active library members21%19%  2.Attendance at library programs per ‘000 capita  3.Turnover rate – physical items  4.Turnover rate – digital items  5.Physical quality of library collection65%64%66%  6.Cost of library service per capita*$37.74$38.68$39.57  7.Cost of library service per visit*$6.25$6.11 $6.27  8.Staff EFT per ‘000 capita  9.Number of public access devices per ‘000 capita  10.Customer satisfaction rating**  * Trend indicator takes inflation into account.

Top 10 library performance indicators Vic (46) Met Mun (21) Met RLC (4) Reg Mun (13) Reg RLC (8) 1.Active library members 19%21%17%19% 2.Attendance at library programs per ‘000 capita Turnover rate – physical items Turnover rate – digital items Physical quality of library collection 66%69%78%44%59% 6.Cost of library service per capita* $40 $46$33$42$38 7.Cost of library service per visit* $6.27$6.87$5.99$6.54$ Staff EFT per ‘000 capita Number of public access devices per ‘000 capita Customer satisfaction rating

1. Active Library Members Metro Municipal 21 Metro RLC 4 Regional Municipal 13 Regional RLC 8

2. Program attendance per ‘000 population Metro Municipal 21 Metro RLC 4 Regional Municipal 13 Regional RLC 8

3. Turnover rate – Physical items Metro Municipal 21 Metro RLC 4 Regional Municipal 13 Regional RLC 8

4. Turnover rate – Digital items Metro Municipal 21 Metro RLC 4 Regional Municipal 13 Regional RLC 8

5. Physical quality of collection (purchased last 5 years) Metro Municipal 21 Metro RLC 4 Regional Municipal 13 Regional RLC 8

6. Cost per capita Metro Municipal 21 Metro RLC 4 Regional Municipal 13 Regional RLC 8

7. Cost per visit Metro Municipal 21 Metro RLC 4 Regional Municipal 13 Regional RLC 8

8. Staff per ‘000 population Metro Municipal 21 Metro RLC 4 Regional Municipal 13 Regional RLC 8

9. Public access computers per ‘000 population Metro Municipal 21 Metro RLC 4 Regional Municipal 13 Regional RLC 8

10. Customer satisfaction Metro Municipal 21 Metro RLC 4 Regional Municipal 13 Regional RLC 8